I only get some satisfaction: Introducing satisfaction into measures of accessibility

Abstract

New satisfaction-based measure of accessibility is proposed 2-Satisfaction-based measure is compared to standard gravity-based measure of accessibility for cycling, walking public transport and car.3-A dissatisfaction index that combines ratio between satisfaction-based and gravity-based accessibility measures with mode share is proposed. 4-The index highlights areas with potentially high proportions of dissatisfied commuters andwhere interventions for each mode could have the highest impacts on the quality of life of a given mode commuter.5-Combined with a vulnerability index the dissatisfaction index can be used in equity analysis. I only get some satisfaction: Introducing satisfaction into measures of accessibility ABSTRACTImproving accessibility is a goal pursued by many metropolitan regions to address a variety of objectives. Accessibility, or the ease of reaching destinations, is traditionally measured using observed travel time and has of yet not accounted for user satisfaction with these travel times. As trip satisfaction is a major component of the underlying psychology of travel, we introduce satisfaction into accessibility measures and demonstrate its viability for future use. To do so, we generate a new satisfaction-based measure of accessibility where the impedance functions are determined from the travel time data of satisfying trips gathered from the 2017/2018 McGill Transport Survey. This satisfaction-based measure is used to calculate accessibility to jobs by four modes (public transport, car, walking, and cycling) in the Montreal metropolitan region, with the results then compared to a standard gravity-based measure of accessibility. We then offer a dissatisfaction index where we combine the ratio between satisfaction-based and gravity-based accessibility measures with mode share data. This index highlights areas with potentially high proportions of dissatisfied commuters and where interventions for each mode could have the highest impacts on the quality of life of a given mode commuter. Such analysis is then combined with a vulnerability index to show the value of this measure in setting priorities for vulnerable groups. The study demonstrates the importance of including satisfaction in accessibility measures and allows for a more nuanced interpretation of the ease of access by researchers, planners, and policy-makers.

Public bus transport service satisfaction: Understanding its value to urban passengers towards improved uptake

“…Mugion et al (2018) modelled PT quality attributes of journey time, on-board crowding and accessibility as predictors of passenger satisfaction. Other researchers (Chaloux, Boisjoly, Grisé, El-Geneidy, & Levinson, 2019;Echaniz, dell 'Olio, & Ibeas, 2018) tested hypotheses based on transit theories that travel bias affect perceived quality and satisfaction level from PT. Abou-Zeid and Fujii (2016) noted that passengers favoured private cars over PT if they perceive the latter fails to meet their expectations and as such, satisfaction from LoS can be conceptualised as a composite variable inclusive of both factors.…”

“…Yet, there is little empirical research as to what these service consumers perceive as "value" and how it may influence their overall satisfaction. Moreover, many antecedents of mode choice and satisfaction are given in the literature, e.g., journey time (Chaloux et al, 2019), network coverage (Fu, Zhang, & Chan, 2018), ride quality (Sam, Hamidu, & Daniels, 2018), fare level (Kamaruddin, Osman, & Pei, 2017), bus-stop distribution and service frequency (Echaniz et al, 2018). But these are usually individually analysed in travel research and relationships between these variables are not investigated using concise models.…”

Satisfaction with travel, ideal commuting, and accessibility to employment

“…Different decay functions are estimated for: (1) current actual commuting times (ACT), (2) ideal commuting times (ICT), and (3) maximum willingness to commute times (MCT). Recently, Chaloux et al (2019) also recognized this gap in the literature, and attempted to introduce satisfaction in accessibility measures. However, the methodology and analysis presented here differs to that of Chaloux et al (2019).…”

A Spatial Fuzzy Multicriteria Analysis of Accessibility: A Case Study in Brazil

“…Most traditional approaches to accessibility models use distance and travel time (the trip cost) between the origin and destination in daily activities [13][14][15][16]. In addition to distance and travel time (the trip cost), other indicators have been incorporated in these models, such as number of trips (or frequency), number of points of origin, and destination (attractiveness/opportunities) [2,17].Urban planning should be aligned with the needs of the population [18,19], and the decision maker must understand the urban complexity without disregarding the needs of those who live in this environment. The dynamics of cities and their evolution over time influence how people perform their daily activities.…”

“…Urban planning should be aligned with the needs of the population [18,19], and the decision maker must understand the urban complexity without disregarding the needs of those who live in this environment. The dynamics of cities and their evolution over time influence how people perform their daily activities.…”