Public bus transport service satisfaction: Understanding its value to urban passengers towards improved uptake

Hasan, Umair; Whyte, Andrew; Jassmi, Hamad Al

doi:10.5507/tots.2021.002

Cited by 11 publications

(6 citation statements)

References 46 publications

(65 reference statements)

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“…The morning peak hours saw the biggest increase in journey time and vehicles volume, likely brought by commuters going to work. The travel time decreased after that, until the afternoon peak hours (2 p.m.-3 p.m.), when it tended to increase again and decline before reaching the evening peak hours (7 p.m.-8 p.m.) (as our earlier study [1,35] predicted). A reduction in the variation between the vehicle travel times was observed for the bus-based scenario, as less bottlenecking and congestions was noted for automobiles on the mainline segments, thus lessening the day-wide journey time fluctuations.…”

supporting

confidence: 70%

“…Transport policymakers are often required to implement service provision by prioritizing route design, supply-demand balance, mode-shift uncertainties, and generic passenger attitudes, while working within the confines of social, political, economic, administrative, and environmental thresholds [1,2]. Alawadi [3] noted that transparent and inclusive transport planning policy is required for multicultural and climate-sensitive cities, where different population groups need to be included within the decision-making process, particularly regarding the argument between linear and scattered development of urban designs.…”

Section: Introductionmentioning

confidence: 99%

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Microsimulation Modelling and Scenario Analysis of a Congested Abu Dhabi Highway

Hasan¹,

Jassmi

Hasan³

2023

Eng

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Today’s roadways are subject to traffic congestion, the deterioration of surface-assets (often due to the overreliance on private vehicle traffic), increasing vehicle-operation and fuel costs, and pollutant emissions. In Abu Dhabi, private car traffic forms the major share on urban highways, as the infrastructure was built to a high quality and the public transport network needs expansion, resulting in traffic congestion on major highways. These issues are arguably addressable by appropriate decisions at the planning stage. Microsimulation modeling of driving behavior in Abu Dhabi is presented for empirical assessment of traffic management scenarios. This paper presents a technique for developing, calibrating, validating, and the scenario analysis of a detailed VISSIM-based microsimulation model of a 3.5 km section of a 5-lane divided highway in Abu Dhabi. Traffic-count data collected from two sources, i.e., the local transport department (year 2007) and municipality (2007 and 2015–2016) were used. Gaps in traffic-counts between ramps and the highway mainline were noted, which is a common occurrence in real-world data situations. A composite dataset for a representative week in 2015 was constructed, and the model was calibrated and validated with a 15% (<100 vehicles per hour) margin of error. Scenario analysis of a potential public bus transport service operating at 15 min headway and 40% capacity was assessed against the base case, for a 2015–2020 projected period. The results showed a significant capacity enhancement and improvement in the traffic flow. A reduction in the variation between vehicle travel times was observed for the bus-based scenario, as less bottlenecking and congestion were noted for automobiles in the mainline segments. The developed model could be used for further scenario analyses, to find optimized traffic management strategies over the highway’s lifecycle, whereas it could also be used for similar evaluations of other major roads in Abu Dhabi post-calibration.

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confidence: 70%

Section: Introductionmentioning

confidence: 99%

Microsimulation Modelling and Scenario Analysis of a Congested Abu Dhabi Highway

Hasan¹,

Jassmi

Hasan³

2023

Eng

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“…BRT service is considered to operate constantly at same service frequency level (i.e., headways) by the year 2045. Due to a significant decrease in the BRT travel time compared to the bus scenario, it can be logically argued that more passengers may choose to travel by PT, following Wu and Pojani [73] and the findings of a previous study by the authors on the case study route where respondents were more inclined to use buses provided a more frequent service is introduced [74,75]. Thus, mode share of PT service is slightly increased to 25%.…”

Section: Bus Rapid Transit Service: Traffic Management Scenario 3 (Brt)mentioning

confidence: 92%

A Microsimulation Modelling Approach to Quantify Environmental Footprint of Autonomous Buses

2022

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In this study a novel microsimulation-based methodology for environmental assessment of urban systems is developed to address the performance of autonomous mass-mobility against conventional approaches. Traffic growth and microsimulation models, calibrated using real data, are utilised to assess four traffic management scenarios: business-as-usual; public bus transport case; public-bus rapid transit (BRT) case; and, a traffic-demand-responsive-autonomous-BRT case, focusing on fuel energy efficiency, headways, fleet control and platooning for lifecycle analysis (2015–2045) of a case study 3.5 km long 5-lane dual-carriageway section. Results showed that both energy consumption and exhaust emission rates depend upon traffic volume and flow rate factors of vehicle speed-time curves; acceleration-deceleration; and braking rate. The results measured over-reliance of private cars utilising fossil fuel that cause congestions and high environmental footprint on urban roads worsen causing excessive travel times. Public transport promotion was found to be an effective and easy-to-implement environmental burden reduction strategy. Results showed significant potential of autonomous mass-mobility systems to reduce environmental footprint of urban traffic, provided adequate mode-shift can be achieved. The study showed utility of microsimulations for energy and emissions assessment, it linked bus network performance assessment with environmental policies and provided empirical models for headway and service frequency comparisons at vehicle levels. The developed traffic fleet operation prediction methodology for long-term policy implications and tracking models for accurate yearly simulation of real-world vehicle operation profiles are applicable for other sustainability-oriented urban traffic management studies.

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“…It is reported that biased opinions of previous travelers have an adverse influence on perceived satisfaction and value. Temporal and spatial coverage, journey time and bus stop waiting and fare level trade-off have a positive correlation with satisfaction (Hasan, Whyte, & Jassmi, 2021). Similarly, perceived value and quality have a significant influence on users' satisfaction and loyalty to public transport modes (Hakimi Ibrahim & Borhan, 2020;Hussein & Hapsari, 2014).…”

Section: Satisfaction Attributesmentioning

confidence: 99%

Customers' Satisfaction and Intentions with Public Transportation in Faisalabad, Pakistan: Implications for a Bus Rapid Transit Service

Javid,

Tahir,

Ammar

et al. 2024

ToTS

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The public transport system in Faisalabad is underdeveloped and inefficient to meet the travel demands of the people. It mainly consists of a multitude of Para-transit modes such as auto-rickshaws, Qingqi (motorcycle rickshaws), and wagons, etc. These modes do not meet the mobility needs of the low-income group or captive riders. This research tends to assess customers' satisfaction with the current public transport system and their preferences towards the introduction of Bus Rapid Transit (BRT) in Faisalabad. A questionnaire was designed in this study to gather travelers' perceptions about public transport in Faisalabad. The questionnaire consisted of personal and travel information of the travelers, satisfaction with service quality attributes, important attributes in traveling, and behavioral intentions with the BRT service. This survey was conducted physically and a total of 225 samples were collected. Results showed that the customers' satisfaction level with existing public transport modes is quite low. Most of the respondents showed positive intent to use the BRT service as they perceived it as a safe, comfortable, convenient, and economical mode of transport. Results revealed that most travelers want to shift to an improved transportation system. Results of factor analysis and structural equation modeling revealed that low satisfaction with transit modes has a negative impact on customers' behavioral intentions. Most of the respondents said that cost, travel time, air conditioning, travel time reliability, comfort, and ability to make stops on the way are very important attributes of the BRT service. Most of the users believed that it will reduce air pollution, provide better accessibility, and would be safe for female travelers. Also, customers' perceived level of importance significantly and positively influences their intentions towards BRT service. This study recommends the provision of a BRT-like bus transport service in Faisalabad to meet the mobility needs of the masses.

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Public bus transport service satisfaction: Understanding its value to urban passengers towards improved uptake

Cited by 11 publications

References 46 publications

Microsimulation Modelling and Scenario Analysis of a Congested Abu Dhabi Highway

Microsimulation Modelling and Scenario Analysis of a Congested Abu Dhabi Highway

A Microsimulation Modelling Approach to Quantify Environmental Footprint of Autonomous Buses

Customers' Satisfaction and Intentions with Public Transportation in Faisalabad, Pakistan: Implications for a Bus Rapid Transit Service

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