Hunting and Gathering: Attempting to Assess Services to Distance Learning Students

Hebert, Andrea

doi:10.1080/1533290x.2016.1219203

Cited by 3 publications

(1 citation statement)

References 6 publications

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“…The e-learning librarian observed that the Web-based services the e-learning programme needed to be updated with the new library and information resources and services and that a full review of the assessment process was needed as the best way to restructure and outmoded service model. However, with inadequate knowledge in assessment models, there was a need for close collaborations with faculty and subject librarians (Hebert, 2016).…”

Section: Recommendationsmentioning

confidence: 99%

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Coetzer

Mapulanga

2020

GKMC

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Purpose The purpose of this study is to assess the perceived satisfaction of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Design/methodology/approach The study adopted a quantitative approach with open-ended questions that generated some qualitative data. Data has been presented using descriptive statistics in the form of tables, graphs and charts and thematic content analysis for some qualitative data. Findings All learners in this study were adults between 45 and 55 years of age. Of the respondents, 13% lacked online experience, while about 85% had never used online library services and 35% indicated that Google was their primary source of information. The majority of respondents indicated information literacy as a core function of the academic library. High data cost in South Africa came out as one of the major issues affecting distance learners as well as login and password frustrations. The study confirmed computer anxiety, physical discomfort, information overflow and prompt response as some of the perceived challenges and levels of satisfaction respectively of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Practical implications The study revealed that a distance learning library policy is of the essence because it helps to put in place rules and regulations that guide the delivery of distance library services. Originality/value The offering of online and distance library services is a fairly new concept to the UFS library. This study bridges the gap between theory and practice regarding the perceived satisfaction of distance users on online library services and how to improve the current practice.

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Section: Recommendationsmentioning

confidence: 99%

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Coetzer

Mapulanga

2020

GKMC

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Change for a Better Paradigm: Assessing the Library Services for Distance Learners in an African Institution

Ahenkorah-Marfo

Nikoi

2019

Journal of Library & Information Services in Distance Learn

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Librarians and the Evolving Research Needs of Distance Students

Thull

2018

Ethics and Decision-Making for Sustainable Business Practices

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Well-developed research skills are essential to a student's educational success. Students, who have not known a world without internet access often feel their research skills are good enough but usually fail to determine what the best information is and how to find it most efficiently. They have been raised in a world of instant access and instant gratification. Today we can book flights, buy cars and communicate across the globe with a keystroke. But asking Google for an answer is not equivalent to doing research. While these tools are constantly improving, and in our lifetimes will replace the need for research skills, the time has not yet come. Today our students still have a need for finding reliable scholarly information and online library research classes and services are the best methods for providing students with the skills they need to succeed. Designing, implementing, and teaching library research classes and embedding online research services into all online class offerings allows librarians to communicate research skills that meet our students at their point of need.

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Hunting and Gathering: Attempting to Assess Services to Distance Learning Students

Cited by 3 publications

References 6 publications

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Delivering equitable distance library services to off-campus users at the University of the Free State in South Africa

Change for a Better Paradigm: Assessing the Library Services for Distance Learners in an African Institution

Librarians and the Evolving Research Needs of Distance Students

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