Hubungan Mutu Pelayanan Terhadap Kepuasan Pasien: Studi Kasus Pasien Rawat Inap Rumah Sakit Umum Kabupaten Bombana 2021

Salfia, Salfia; Yusran, Sartiah; Saimin, Juminten

doi:10.52643/marsi.v5i2.1477

Cited by 2 publications

(2 citation statements)

References 5 publications

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“…Reliability is the company's ability to provide services in accordance with what is promised accurately and reliably (Salfia et al, 2021). This research obtained a PR value = 5.903 and 95% CI = 2.207-15.785, which means that good reliability has a 5.903 times greater risk of interest in revisiting.…”

Section: Discussionmentioning

confidence: 67%

Analysis Of Service Quality On Internal Disease Poly Patients' Interest In Returning Patients At Gambiran Hospital, Kediri City

Mochamad Ridwan,

Panca Radono,

Titin Susanti

et al. 2024

Jour. H.M. Servic.

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Background. Quality service provides satisfaction to customers, which ultimately results in customers making repeat use/interest in repeat visits and recommending the health service to others. Quality health services include five dimensions of quality, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy (empathy). The aim of the research is to analyze the quality of service on the interest in repeat visits of internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. Research methods. Quantitative research uses a cross-sectional approach (cross sectional study). The population in the study were all new internal medicine patients who visited the Gambiran Regional Hospital, Kediri City with a sample of 105 respondents. The sampling technique uses purposive sampling technique. The independent variable is service quality (tangible (physical evidence), reliability, responsiveness, assurance and empathy) and the dependent variable is interest in repeat visits. Data collection techniques used questionnaires and were analyzed using chi-square. Research result. The chi square test results for the dimension of physical evidence (tangible) are PR=2.221, 95%CI =1.078-4.533, p-value = 0.037 and the dimension of reliability (reliability) is PR=5.903, 95%CI =2.207-15.785, p-value = 0.037, which means that there is a relationship between physical evidence (tangible) and reliability (reliability) with the interest in revisiting internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. The dimensions of responsiveness (responsiveness), assurance (assurance) and empathy (empathy) have no relationship with interest in revisiting internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City (p-value ≥ 0.05). Conclusion. There is a relationship between the quality of service in the tangible dimension (physical evidence) and reliability (reliability) on the interest in repeat visits of internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. Therefore, there is a need for synergy among one work unit to increase interest in repeat visits.

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Section: Discussionmentioning

confidence: 67%

Analysis Of Service Quality On Internal Disease Poly Patients' Interest In Returning Patients At Gambiran Hospital, Kediri City

Mochamad Ridwan,

Panca Radono,

Titin Susanti

et al. 2024

Jour. H.M. Servic.

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“…Terdapat hubungan bermakna antara daya tanggap dengan kepuasan pasien Rawat Inap Rumah Sakit Umum Kabupaten Bombana tahun 2021. 22 Dengan hasil penelitian menurut responden adalah kemampuan petugas membantu menyediakan pelayanan kesehatan dengan cepat tanggap mendengarkan dan mengatasi keluhan dari pasien.…”

Section: Dohara Publisher Open Access Journalunclassified

Hubungan Kualitas Layanan Dan Citra Rumah Sakit Terhadap Kepuasan Pasien BPJS Rawat Jalan RSUD Budhi Asih Tahun 2022

Rodiah

2022

ISJNMS

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Introduction: According to the survey on the satisfaction of respondents and health organizations that have been carried out by the BPJS, Myriad Research Committed in 2018 with a total of 17,280 public respondents, 81% said they are satisfied with BPJS outpatient health services. It's still below the government's target for public satisfaction, which is 95%. This suggests the service given by the BPJS is not optimal.1 In improving the quality of health care, Budhi Asih Hospital has applied the quality of services to achieve the goals of service performance and to achieve service satisfaction. They include client satisfaction in outpatient care and improved hospital image. Satisfied patients benefit hospitals, including reusing services given in the future when they need them again and can encourage others to use the service. On the other hand, dissatisfaction with patients will also make it difficult for hospitals to compete. If the impact is not overcome immediately, the hospital's stability will be affected. Disappointed customers don't just go, but tell others about the bad services they receive. Thus, good health care will bring the patient back into use and even encourage others to use it again. The purpose of this study was to determine the relationship of service quality based on the variables of physical evidence, reliability, responsiveness, assurance, empathy, and hospital image to the satisfaction of outpatient BPJS patients at Budhi Asih Hospital in 2022. Methods: This research method uses a descriptive-analytic research method with a cross-sectional approach. The population in this study is 584 respondents. It used the slovin method to obtain a sample of 86 respondents. Data analysis uses univariate and bivariate analysis with a Chi-Square research test. Results: Based on the results of the study, it is known that there is a relationship between service quality from physical evidence (p = 0,002); reliability (p = 0,000); responsiveness (p = 0,000); assurance (p = 0,000); empathy (p = 0,000); and hospital image (p = 0,000) on patient satisfaction. There are significant relationships between service quality and hospital image toward patient satisfaction at Budhi Asih Hospital in 2022. Discussion: It is hoped that the results of this study can be input so that the management of Budhi Asih Hospital can evaluate the service quality and image of the hospital so that it can increase patient satisfaction.

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Hubungan Mutu Pelayanan Terhadap Kepuasan Pasien: Studi Kasus Pasien Rawat Inap Rumah Sakit Umum Kabupaten Bombana 2021

Cited by 2 publications

References 5 publications

Analysis Of Service Quality On Internal Disease Poly Patients' Interest In Returning Patients At Gambiran Hospital, Kediri City

Analysis Of Service Quality On Internal Disease Poly Patients' Interest In Returning Patients At Gambiran Hospital, Kediri City

Hubungan Kualitas Layanan Dan Citra Rumah Sakit Terhadap Kepuasan Pasien BPJS Rawat Jalan RSUD Budhi Asih Tahun 2022

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