Hubungan Kualitas Layanan Dan Citra Rumah Sakit Terhadap Kepuasan Pasien BPJS Rawat Jalan RSUD Budhi Asih Tahun 2022
Siti Rodiah
Abstract:Introduction: According to the survey on the satisfaction of respondents and health organizations that have been carried out by the BPJS, Myriad Research Committed in 2018 with a total of 17,280 public respondents, 81% said they are satisfied with BPJS outpatient health services. It's still below the government's target for public satisfaction, which is 95%. This suggests the service given by the BPJS is not optimal.1 In improving the quality of health care, Budhi Asih Hospital has applied the quality of servi… Show more
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