How to best manage time interaction with patients? Community pharmacist workload and service provision analysis

Gregório, João; Cavaco, Afonso; Lapão, Luís Velez

doi:10.1016/j.sapharm.2016.02.008

Cited by 39 publications

(35 citation statements)

References 47 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It is important to acknowledge and address these barriers to enable changes to practice incorporating prevention and monitoring of chronic diseases including oral diseases. This issue is under current debate with calls for redesign of work processes and new role definitions necessary for the introduction of innovative patient management services (Gregório, Cavaco, & Lapão, ). Other studies suggest utilising trained pharmacy assistants to provide professional services or alternatively, mandatory accreditation/employment of pharmacy technicians to allow pharmacist delivery of professional services (rather than focussing on dispensing tasks) (Schafheutle, Smith, Cutts, Higginson, & Noyce, ).…”

Section: Discussionmentioning

confidence: 99%

Consumer perspectives on pharmacy staff roles in providing oral health services in Australia

Pateman

Huang

Ford

et al. 2019

Health Soc Care Community

View full text Add to dashboard Cite

Australian and international findings report pharmacy staff are motivated to expand and undertake new roles in public health and expressed a strong interest in providing oral healthcare services to the community. We sought to describe consumer experiences within primary oral healthcare, and views about pharmacy staff roles and boundaries in providing oral health services as perceived by a sample of consumers living within metropolitan Australia. Sampling occurred purposively to enable diverse perspectives on the topic. Socioeconomic status, as defined by the Socio-Economic Index for Areas, was used as the primary criteria to stratify focus group recruitment.Thematic, in-depth analysis of focus group discussions was carried out. In all, 34 participants took part in six focus groups, held in metropolitan settings in Queensland, Australia. Findings show that consumers supported pharmacy staff performing noninvasive oral health services including providing oral health education and advice, reviewing medications and recommending evidence-based medications. As services became more invasive (i.e., oral screening and fluoride application), questions and concerns were raised around the appropriateness of the community pharmacy setting and the level of training of pharmacy staff to provide these services. This study identifies the need to support greater integration of oral healthcare roles by community pharmacy staff. Future innovative and collaborative research involving additional stakeholder groups are necessary to explore, develop and test the feasibility and effectiveness of pharmacy-led oral healthcare models. K E Y W O R D Sdelivery of oral healthcare, integrated care, interprofessional relations, pharmacy staff, primary healthcare

show abstract

Section: Discussionmentioning

confidence: 99%

Consumer perspectives on pharmacy staff roles in providing oral health services in Australia

Pateman

Huang

Ford

et al. 2019

Health Soc Care Community

View full text Add to dashboard Cite

show abstract

“…Time and motion studies provide a method for obtaining quantitative data on workflow and work practices, and have been recently used in some healthcare settings including in Australian hospital pharmacies, 11,12 and non-Australian community pharmacies. 3,13,14 Data collected with this method uses discrete variables and can be more easily compared to standards, between studies, and with future interventions. 11 Such data can be easily collected electronically, with software loaded onto a tablet device.…”

Section: Introductionmentioning

confidence: 99%

Considering pharmacy workflow in the context of Australian community pharmacy: A pilot time and motion study

Cavaye

Lehnbom

Laba

et al. 2018

Research in Social and Administrative Pharmacy

View full text Add to dashboard Cite

show abstract

“…For example, lack of time has been identified as a barrier to optimal implementation of preventive services by physicians, 8,9 advanced practice pharmacists, 10 and community pharmacists. [11][12][13][14] Delegating tasks that do not involve clinical expertise and judgment to support personnel could help alleviate these time pressures.…”

mentioning

confidence: 99%

Best practices: Incorporating pharmacy technicians and other support personnel into the clinical pharmacist's process of care

Borchert

Phillips

Bastin

et al. 2018

J Am Coll Clin Pharm

View full text Add to dashboard Cite

Changes to the U.S. health care landscape have increased the focus on the quality and use of alternative payment models, with a growing focus on value. As health care costs continue to rise, clinical pharmacists will increasingly engage in roles to expand the breadth and depth of clinical services in providing comprehensive medication management (CMM) to improve patient outcomes. The roles of pharmacy technicians and other support personnel must evolve to meet the needs created by this practice change and allow pharmacists to focus their services on activities that use their expertise to improve medication outcomes. Support personnel, including pharmacy technicians, should be identified to assist with clinical pharmacy tasks on the basis of their skills. To ensure competence, support personnel should be adequately trained and (if applicable) certified. Moreover, support personnel should be optimally incorporated into appropriate components of the clinical pharmacist's process of care to expand the reach and depth of clinical pharmacy services. When supervised by the pharmacist or others as defined in state practice acts, support personnel may be able to assist in the clinical pharmacist's provision of CMM. Finally, research should be conducted and disseminated on the utility and outcomes achieved using support personnel in the clinical pharmacist's process of care.

show abstract

How to best manage time interaction with patients? Community pharmacist workload and service provision analysis

Cited by 39 publications

References 47 publications

Consumer perspectives on pharmacy staff roles in providing oral health services in Australia

Consumer perspectives on pharmacy staff roles in providing oral health services in Australia

Considering pharmacy workflow in the context of Australian community pharmacy: A pilot time and motion study

Best practices: Incorporating pharmacy technicians and other support personnel into the clinical pharmacist's process of care

Contact Info

Product

Resources

About