How probes inform and influence the design process

Lucero, Andrés; Lashina, Tatiana; Diederiks, Elmo M. A.; Mattelmäki, Tuuli

doi:10.1145/1314161.1314195

Cited by 14 publications

(14 citation statements)

References 7 publications

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“…There are factors that may be acknowledged initially, but are not necessarily understood to be relevant to design. As an example of such an observation the following was reported by Lucero et al (2007): in a study to design bathroom lighting, a probes return revealed that a person had a book next to the toilet seat and apparently needs reading light there. This seemed to be a relevant piece of information for the design team.…”

Section: Tuning In For Co-exploringmentioning

confidence: 96%

Probing for co-exploring

Mattelmäki

2008

CoDesign

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Designers are facing new kinds of design tasks beyond their traditional expertise that call for tools and practices to facilitate design collaboration. This article focuses on the relations between probing and issues of collaboration and participation. It first introduces the probes approach and then describes how it has been applied to support collaboration and participation in case studies which have been conducted in the context of design research and company collaboration in Finland. The article also discusses the role of probing in enhancing collaboration. It proposes that the probes approach can have roles in supporting an iterative co-exploring of the design space, as well as in facilitating collaboration with various stakeholders in co-design.

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Section: Tuning In For Co-exploringmentioning

confidence: 96%

Probing for co-exploring

Mattelmäki

2008

CoDesign

Self Cite

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“…With respect to understanding real-life domestic lighting use, most related to the work presented in this paper is the study done by Offermans et al [23] and Lucero et al [51]. Offermans and colleagues investigate the needs, wishes, and motivations for interaction with lighting in the home environment.…”

Section: Understanding Domestic Lighting Usementioning

confidence: 99%

“…Lucero et al [51] also take a probe-based approach to investigate design requirements for a multi-user lighting system for the bathroom environment. They found that people rather deal with conflicts themselves, instead of having a system mediate in preferences and therefore shift their focus to reducing the complexity of interaction with lighting systems.…”

Section: Understanding Domestic Lighting Usementioning

confidence: 99%

A perspective on multi-user interaction design based on an understanding of domestic lighting conflicts

Niemantsverdriet

Essen

Eggen

2017

Pers Ubiquit Comput

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More and more connected systems are entering the social and shared home environment. Interaction with these systems is often rather individual and based on personal preferences, leading to conflicts in multi-user situations. In this paper, we aim to develop a perspective on how to design for multi-user interaction with connected lighting systems, based on a better understanding of reallife interpersonal lighting conflicts. In order to understand everyday lighting conflicts, including their causes and resolution strategies, we present two studies. First, we observe real-life lighting conflicts between couples living in single-room apartments. Using probes for data gathering followed by dyadic interviews, we identify the role of agreements on use in conflicts and we identify different types of conflicts (preference, activity, and attitude conflicts). Next, we take a more disruptive approach based on technology probes, where we provoke lighting conflicts in family living rooms to observe resolution strategies. We find that people try to avoid conflicts at all costs. If there is a risk that others are negatively affected by an adjustment, people rather not interact with the system at all. Based on these insights, we defined a perspective on designing for multi-user interaction that provides the user with the confidence that interactions are socially accepted. This assurance can be given by presenting the user with information leading to awareness about the acceptance of a lighting change by the other users. We advise on what information can be visualized, based on the three conflict types we observed in the study. The combination of a deeper understanding of conflicts and a perspective on multi-user interface design can serve as a starting point to design better multi-user interfaces for domestic connected systems.

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“…Probing offers an unobtrusive way to investigate people's attitudes and goes beyond reflective opinion gathering, as it fosters creativity. As Lucero et al [11] point out, probes can -among other goals -facilitate looking into participants' daily practices and finding inspiration for new concepts.…”

Section: Using Probing To Investigate Ux In the Factory Contextmentioning

confidence: 99%

User Experience Research in the Semiconductor Factory: A Contradiction?

Obrist

Reitberger

Wurhofer

et al. 2011

Human-Computer Interaction – INTERACT 2011

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No doubt, user experience (UX) has become of high relevance within the HCI community. Within this paper, we present initial results from a qualitative study on UX in the factory context, more precisely in a semiconductor factory. We highlight the challenges of performing UX research in this particular context and the usefulness of probes for collecting feedback from operators in the factory context within in a limited timespan. The results provide an initial rich description of the operator's everyday experiences in a semiconductor factory. From a designer's point of view, this allows for a more empathic interaction design informed by a subjective operator perspective.

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How probes inform and influence the design process

Cited by 14 publications

References 7 publications

Probing for co-exploring

Probing for co-exploring

A perspective on multi-user interaction design based on an understanding of domestic lighting conflicts

User Experience Research in the Semiconductor Factory: A Contradiction?

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