User Experience Research in the Semiconductor Factory: A Contradiction?

Obrist, Marianna; Reitberger, Wolfgang; Wurhofer, Daniela; Förster, Florian; Tscheligi, Manfred

doi:10.1007/978-3-642-23768-3_12

Cited by 16 publications

(20 citation statements)

References 11 publications

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“…Interactions -with systems or individuals -are key elements in many working environments, e.g., in factories. Obrist et al [22] emphasized that research on workers' experiences in a factory is important, as UX aspects like collaboration and reliability, usability or even emotions influence working routines in the factory. The experiences that result from these interactions in turn may influence motivation, compliance and performance and are, thus, relevant to investigate in order to improve them.…”

Section: Hri and Uxmentioning

confidence: 99%

“…Next to the appearance of the robot, other factors probably play a role regarding the acceptance of robots as co-workers. For example, in previous studies it was found that the fear of being replaced by a robot is crucial regarding how the robot is experienced and accepted [22], [28].…”

Section: Hri and Uxmentioning

confidence: 99%

“…Specific expectations, attitudes, familiarization processes and experiences may be relevant as they presumably influence actual, future human-robot interactions. In particular, workers' experiences with interactive artifacts, i.e., user experience (UX), are crucial as they influence the course of actions in a factory [22]. Robots represent such interactive artifacts and thus can be a focus of UX research in a factory.…”

Section: Introductionmentioning

confidence: 99%

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Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

Wurhofer

Meneweger

Fuchsberger

et al. 2015

Human-Computer Interaction – INTERACT 2015

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Abstract. Understanding a worker's perspective when introducing robots at humans' workplaces is crucial to improve human-robot interaction in production environments. Taking a temporal perspective on workers' experiences with robots, we explored expectations and general attitudes as well as actual feelings and reflections regarding the deployment of robots in a semiconductor factory. To evoke reports on workers' experiences, we applied a narrative interview technique with 10 workers. To characterize the temporal transition of workers' experiences, we distinguished between three phases in the deployment process: expectations before the deployment of the robots, familiarization with the robots, and experienced consequences of working with the robots. We present characteristic experiences of each phase and describe how these experiences change over time regarding the perceived functional value of the robots, work organization, feelings, social environment, and attitudes. Overall, our research contributes leverage points towards a more positive experience of workers when deploying robots in a factory.

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Section: Hri and Uxmentioning

confidence: 99%

Section: Hri and Uxmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

Wurhofer

Meneweger

Fuchsberger

et al. 2015

Human-Computer Interaction – INTERACT 2015

Self Cite

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“…Following the definition of Alben [2], UX is a broad concept including cooperation and usability, as well as factors, such as perceived safety, stress and emotion [3]. Especially in the industrial context, UX factors have to be understood as dynamic over time, which makes them a crucial element in the production process [4].…”

Section: Introductionmentioning

confidence: 99%

First Application of Robot Teaching in an Existing Industry 4.0 Environment: Does It Really Work?

et al. 2016

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This article reports three case studies on the usability and acceptance of an industrial robotic prototype in the context of human-robot cooperation. The three case studies were conducted in the framework of a two-year project named AssistMe, which aims at developing different means of interaction for programming and using collaborative robots in a user-centered manner. Together with two industrial partners and a technological partner, two different application scenarios were implemented and studied with an off-the-shelf robotic system. The operators worked with the robotic prototype in laboratory conditions (two days), in a factory context (one day) and in an automotive assembly line (three weeks). In the article, the project and procedures are described in detail, including the quantitative and qualitative methodology. Our results show that close human-robot cooperation in the industrial context needs adaptive pacing mechanisms in order to avoid a change of working routines for the operators and that an off-the-shelf robotic system is still limited in terms of usability and acceptance. The touch panel, which is needed for controlling the robot, had a negative impact on the overall user experience. It creates a further intermediate layer between the user, the robot and the work piece and potentially leads to a decrease in productivity. Finally, the fear of the worker of being replaced by an improved robotic system was regularly expressed and adds an additional anthropocentric dimension to the discussion of human-robot cooperation, smart factories and the upcoming Industry 4.0.

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“…ACM 978-1-4503-1063-5/12/03. usability, factors such as perceived safety, stress, or emotion are assumed to be crucial for UX in the factory [4]. According to Karapanos et al [3], we assume that UX factors are not static but change over time.…”

Section: Introductionmentioning

confidence: 99%

User experience of industrial robots over time

Buchner

Wurhofer

Weiss

et al. 2012

Proceedings of the Seventh Annual ACM/IEEE International Conference on Human-Robot Interaction

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This paper reports about a User Experience (UX) study on industrial robotic arms in the context of a semiconductor factory cleanroom. The goal was to find out (1) if there is a difference in the UX between robots used over years with a strict security perimeter (robot A) and a newly installed robot without security perimeter (robot B), and (2) if the UX ratings of the new robot change over time. Therefore, a UX questionnaire was developed and handed out to the operators working with these robots. The first survey was conducted one week after the deployment of robot B (n=23), the second survey (n=21) six months later. Thereby, we found that time is crucial for experiencing human-robot interaction. Our results showed an improvement between the first and second measurement of UX regarding robot B. Although robot A was significantly better rated than robot B in terms of usability, general UX, cooperation, and stress, we assume that the differences in UX will decrease gradually with prolonged interaction.

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User Experience Research in the Semiconductor Factory: A Contradiction?

Cited by 16 publications

References 11 publications

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences

First Application of Robot Teaching in an Existing Industry 4.0 Environment: Does It Really Work?

User experience of industrial robots over time

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