How Nalco Revitalized Its Quality Process for R&D

A quality management implementation framework for manufacturing‐based R&D environments

“…developing a mission statement) Miller, 1992;Takahashi, 1997;de Weerd-Nederhof et al, 1997;Martensen and Dahlgaard, 1999;Yusof and Aspinwall, 2000;Rao et al, 1999 Identification/review of R&D strategic goals and purpose Miller, 1992;Patino, 1997;Takahashi, 1997;Martensen and Dahlgaard, 1999;Rao et al, 1999Review of R&D processes Miller, 1992Patino, 1997;Spain, 1996;Weerd-Nederhof et al, 1997Copying of successful R&D processes Miller, 1992Spain, 1996 Establish a quality management steering committee Keiser and Blake, 1996;Roberts, 1991;Pearson et al, 1998 Implementing a process improvement team Puri, 1992 Undertaking quality improvement projects Puri, 1992;Pearson et al, 1998. Implementing a formal system of metrics Keiser and Blake, 1996;Miller, 1992;Takahashi, 1997;Weerd-Nederhof et al, 1997;Werner and Souder, 1997;Rao et al, 1999 Obtaining quality certification (ISO, SEI, etc.) Miller, 1992;Weerd-Nederhof et al, 1997;Holcombe et al, 1999;Pearson et al, 1998 Formal deliberations with senior managers (e.g.…”

“…The engineering of process practices Miller (1994) identified include: competitors benchmarking, modeling of processes, review of systems and processes, common research databases and methodologies, documentation and reporting practices and quality certification. The importance of identifying R&D processes to ensure that you``do it the right way the first time'' has been stressed by Roberts (1991), Giordan and Ahern (1994) and Keiser and Blake (1996). Competitor benchmarking as a means of achieving quality in R&D has been identified by numerous researchers including Patino (1997), Chen and Bullington (1993), Werner and Souder (1997) and Keiser and Blake (1996).…”

“…The importance of identifying R&D processes to ensure that you``do it the right way the first time'' has been stressed by Roberts (1991), Giordan and Ahern (1994) and Keiser and Blake (1996). Competitor benchmarking as a means of achieving quality in R&D has been identified by numerous researchers including Patino (1997), Chen and Bullington (1993), Werner and Souder (1997) and Keiser and Blake (1996).…”

“…Current research on quality in R&D includes case studies of successful quality in research activities (e.g. Keiser and Blake, 1996;Patino, 1997;Martensen and Dahlgaard, 1999), defining quality in R&D (e.g. Patino, 1997;Schumann et al, 1995;Wood and McCamey, 1993), developing quality in R&D measurements and tools (e.g.…”

“…Patino, 1997;Schumann et al, 1995;Wood and McCamey, 1993), developing quality in R&D measurements and tools (e.g. Holcombe et al, 1999;Keiser and Blake, 1996;Takahashi, 1997;Pearson et al, 1998;Werner and Souder, 1997), identifying the biases that employees have in applying quality practices to R&D activities (e.g. Patino, 1997;Wood and McCamey, 1993), and developing models for achieving QM in R&D (e.g.…”