How and when does multitasking affect customer orientation of hotel employees?

Liu, Juan; Cho, Seonghee; Yang, Shuang; Xue, Chenzhe

doi:10.1016/j.jhtm.2021.04.009

Cited by 11 publications

(13 citation statements)

References 77 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The same story is also acknowledged by Liu et al, (2021) who say that multitasking employees impact hotel visitors' orientation. He said that multitasking indicates work is not always a little or a lot.…”

Section: Multitasking At Workplacementioning

confidence: 79%

Development of Employability Skills of Hospitality Students through Interactive Multimedia Approaches at Medan Tourism Polytechnics

Dalimunthe

Syahputra

2022

View full text Add to dashboard Cite

The article aims to analyze how to develop employability skills for Medan tourism polytechnic students through a multimedia system approach at the Medan tourism polytechnic. By interviewing several academics at the Medan Polytechnic tourism Department, we have obtained valuable data, including how academicians prepare students to develop their working skills in the hospitality world with a technological approach. We designed this study qualitatively with semi-structured interviews and reviewed secondary data. We finally got some valuable input. The coordinators and lecturers of the Medan Tourism Polytechnic have developed the abilities of their students who are ready to enter the world of a career in the future. The skills they prepared include, for example, being flexible workers, having industry awareness then, having attention to detail skills, time management, interpersonal skills and communication skills, and so on. Hopefully, these findings will become input for developing help studies and labeling skills for future students. Keywords: Employability Skills, Multimedia Interactive, Multimedia Approaches

show abstract

Section: Multitasking At Workplacementioning

confidence: 79%

Development of Employability Skills of Hospitality Students through Interactive Multimedia Approaches at Medan Tourism Polytechnics

Dalimunthe

Syahputra

2022

View full text Add to dashboard Cite

show abstract

“…As Kapadia and Melwani (2020) noted, more research is needed to examine why multitasking positively or negatively influences employees’ outcomes. In particular, this study responds to this call by using a resource perspective to explain the effects of multitasking (Kudesia et al., 2022; Liu et al., 2021). Our findings showed that multitasking may increase emotional exhaustion, which in turn decreases the SWB of civil servants.…”

Section: Discussionmentioning

confidence: 99%

“…Moreover, given that multitasking is an essential part of the current workplace, employees’ multitasking ability must be improved to reduce the possible negative impact on emotional exhaustion and SWB. Public managers can organise relevant training, such as scientific task planning, time management, improvement of execution, and work efficiency, to help employees improve their ability to multitask (Leroy et al., 2020; Liu et al., 2021).…”

Section: Discussionmentioning

confidence: 99%

“…The effects of multitasking on civil servants vary, which may be due to the differences in individual polychronicity, defined as ‘the extent to which people in a culture prefer to engage in two or more tasks or events simultaneously’ (Bluedorn et al., 1999, p. 205). When civil servants have a higher level of polychronicity, they are more inclined to handle multiple tasks at the same time, which is congruent with the multitasking environment (Hecht & Allen, 2005; Kirchberg et al., 2015; Liu et al., 2021). According to the notion of fit (Kirchberg et al., 2015), this congruence will help civil servants have positive results, such as higher SWB and less emotional exhaustion.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

See 1 more Smart Citation

Work redesign in development perspective: An empirical study of multitasking among civil servants in Malawi

Chen

Chipao

Miao³

2022

Aust J Public Adm

View full text Add to dashboard Cite

Civil servants in many developing countries are increasingly faced with multitask situations at work to improve the efficiency of public sectors. Although multitasking might boost employee productivity, its potentially negative impact on other areas of employees’ lives has been ignored. Drawing upon the conservation of resources theory, our research aims to investigate whether, how, and when multitasking at work decreases the subjective well‐being of employees in the public sector. Using a two‐wave survey of 164 civil servants in Malawi, our findings showed that multitasking at work was positively related to employees’ negative affect and negatively related to their satisfaction with life and positive affect through emotional exhaustion. Moreover, the study found that polychronicity, which refers to one's preference to handle more than one task at the same time, moderated the relationship between multitasking and emotional exhaustion, such that the association described above was weaker when an employee's polychronicity was higher. Finally, the indirect impact of multitasking on positive affect through emotional exhaustion was also moderated by polychronicity. These findings provide some theoretical and managerial implications for public sector in developing countries on how to focus on employee well‐being while using multitasking work design.

show abstract

“…The moderating role of regulatory focus Employee perception of multitasking may vary based on their individual characteristics (Kirchberg et al, 2015;Liu et al, 2021). According to COR theory, positive traits (such as promotion focus) are vital resources that can assist employees in accessing new resources and compensating for resource depletion (Kim et al, 2016).…”

Section: Multitasking and Emotional Exhaustionmentioning

confidence: 99%

The influence of multitasking on creative work involvement: a conservation of resources perspective

Yang

Xie

Ming

2023

JMP

View full text Add to dashboard Cite

PurposeBased on conservation of resources theory, this study explored the relationship between multitasking and creative work involvement through the mediation of emotional exhaustion, taking regulatory focus as a first-stage moderator.Design/methodology/approachBased on a three-wave and two-source survey among a sample of 418 employees and 116 leaders, this study conducted multilevel analyses to examine the conceptual model.FindingsThe results showed that multitasking was negatively associated with creative work involvement and that emotional exhaustion mediated the relationship between multitasking and creative work involvement. Furthermore, promotion focus and prevention focus moderated the relationship between multitasking and emotional exhaustion and the indirect relationship between multitasking and creative work involvement via emotional exhaustion.Practical implicationsOrganizations can promote creative work involvement through interventions that reduce employees' multitasking or emotional exhaustion. In addition, supervisors should be aware of the different responses to multitasking exhibited by employees with different regulatory focuses and could potentially assign multiple tasks to employees with either a high promotion focus or a low prevention focus.Originality/valueThis study contributes to the literature on multitasking and creative work involvement by exploring whether and how multitasking is related to creative work involvement.

show abstract

How and when does multitasking affect customer orientation of hotel employees?

Cited by 11 publications

References 77 publications

Development of Employability Skills of Hospitality Students through Interactive Multimedia Approaches at Medan Tourism Polytechnics

Development of Employability Skills of Hospitality Students through Interactive Multimedia Approaches at Medan Tourism Polytechnics

Work redesign in development perspective: An empirical study of multitasking among civil servants in Malawi

The influence of multitasking on creative work involvement: a conservation of resources perspective

Contact Info

Product

Resources

About