Healthcare Professionals' Reactions to Health Enterprise System Implementations: A Theory of Cynicism Perspective

Online prejudice and barriers to digital innovation: Empirical investigations of Chinese consumers

“…An increasing body of literature on cynicism indicates that cynical consumers in developing and emerging countries may become sufficiently aggravated to display deviant behaviour, such as being less inclined to adopt new products/services (Efendioglu & Yip, 2004; Lee, 2008). Cynical consumers are unwilling to adopt digital innovations such as mobile banking (Chaouali et al, 2017) and online shopping (van Dolen et al, 2012) because cynics tend to be suspicious of new products/services (Alnuaimi et al, 2011; Chylinski & Chu, 2010; Darke & Ritchie, 2007). In the Chinese context, Gao et al (2014) found that consumers are more cynical regarding advertising in China than in the USA, while Yin et al (2019) found that Chinese consumers were sceptical regarding green practices by hotels, especially those advertising low prices.…”

“…In the Chinese context, Gao et al (2014) found that consumers are more cynical regarding advertising in China than in the USA, while Yin et al (2019) found that Chinese consumers were sceptical regarding green practices by hotels, especially those advertising low prices. Since cynical individuals usually display an attitude of suspicion toward products (Alnuaimi et al, 2011), Chinese consumers may be more likely to suspect the motives of sellers, that is, to assume that sellers are self‐interested and often deliberately deliver low‐quality products. Thus, it is believed that prejudice toward both sellers and products may affect customers' channel selection.…”

Development Management Relationships With Patients as a Factor of Competitive Advantage of Healthcare Institutions

“…Ovo uključuje: ciklus prihoda, lanac dobavljanja, upravljanje radnom snagom, bio nadzor, kardiovaskularne, kliničke slike, zdravlje zajednice, dokumentacija, odeljenje za hitne slučajeve, upravljanje informacijama, uređaji, laboratorija, računovodstvo pacijenata, briga o pacijentima, apoteka, lekarska praksa, radiologija, itd. (Alnuaimi, Cronan, Douglas, & Limayem, 2011) 2 RAZLOZI ZA IMPLEMENTACIJU CRM KONCEPTA Stvaranje vrednosti za pacijenta -veoma je važno da se razmotri da je svaki poslovni proces kao sloj vrednosti za uslugu. Pacijenti određuju vrednost ovih servisa prema kvalitetu ishoda, kvalitetu servisa, i ceni.…”

“…koje podrazumevaju: smanjene medicinske greške, unapređen kvalitet zdravstvenih usluga, i pozivitne finansijske povraćaje investicija. (Alnuaimi, Cronan, Douglas, & Limayem, 2011) 3 STVARANJE ODNOSA SA PACIJENTIMA Interakcije pacijenata i osoblja i njihov uticaj na zadovoljstvo i lojalnost pacijenata kao i na performance zdravstvene ustanove su značajne da se shvati ponašanje pacijenata i da se ponovo izgradi vrednost zdravstvene ustanove. Uloga kvaliteta usluge u uticaju na interakcije između pacijenata i osoblja daje više snage razvoju konceptualnog CRM-a, posebno u zdravstvenom sektoru.…”

“…(Alnuaimi, Cronan, Douglas, & Limayem, 2011) Postoje brojne studije o reakcijama zdravstvenih radnika i korišćenju manje kompleksnih informacionih sistema kao što su sistem medicinskih dokumentacija, telecare aplikacije, word procesori itd. Potrebno je naglasiti da zdravstveni CRM sistemi su drugačiji nego prethodni IT sistemi, mnogo su kompleksniji i njihova implementacija često zahteva radikalne promene u korisničkoj sredini.…”