Greening the workforce to achieve environmental performance in hotel industry: A serial mediation model

Umrani, Waheed Ali; Channa, Nisar Ahmed; Yousaf, Amna; Ahmed, Umair; Pahi, Munwar Hussain; Ramayah, T.

doi:10.1016/j.jhtm.2020.05.007

Cited by 99 publications

(92 citation statements)

References 85 publications

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“…Environmental strategy improves product quality, and with employee commitment, environmental performance will also be improved. Our findings also strengthen the argument that the behaviour and attitude of employees are critical for improving environmental performance [14,67,68]. Thus, when employees are motivated through green innovation strategies, then their creative process engagement is improved, leading to green innovative products [11].…”

Section: Discussionsupporting

confidence: 81%

“…It answers the question of whether the environmental position is enhanced and the financial position of the firm threatened if its green posturing is channeled through improving its product. As for the benefits of green strategies generally, it can hardly be in doubt that green leadership improves employees creativity, green innovation, and other firm outcomes [11][12][13]; green innovation strategy improves competitive advantage and curbs uncertainty [6]; green human resource management aids environmental performance [14] and profit maximization being a function of green programming [15]. A unique position of this study, aside from its focus on a regional multinational consumer-based manufacturing firm, is its simultaneous probe on the dual effects of corporate environmentalism on both financial and environmental outcomes.…”

Section: Introductionmentioning

confidence: 99%

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Green Strategy Effect on Financial and Environmental Performance: A Mediation Analysis of Product Quality

et al. 2021

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The dilemma of firms in developing economies was the crux of this study. In probing whether the adoption of organization-wide green strategy would enhance the product quality and the firm’s financial lifeline, while also improving the environment, we developed a mediation model. The specific objectives were to ascertain the direct effect of green strategy on both environmental and financial performance and its total effect on both environmental and financial performance through product quality. With data collated and analyzed from 648 respondents, using the Hayes mediation approach, results show that while environmental performance is strongly predicted by green strategy and product quality (as a mediator), financial performance is also positively predicted, but by a smaller effect. The import of the findings of this study is that the adoption of green strategy mediated by product quality improves both environmental and financial performance, implying that firms can remain financially viable while adopting product-focused green strategy.

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Section: Discussionsupporting

confidence: 81%

Section: Introductionmentioning

confidence: 99%

Green Strategy Effect on Financial and Environmental Performance: A Mediation Analysis of Product Quality

et al. 2021

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“…PLS-SEM has been specifically used in investigations on economic sustainability [69][70][71], social sustainability [69,70] and environmental sustainability [69,70] in the context of organizations. In addition, it is common to use this methodology in studies on management [68,72], marketing [73][74][75][76] and tourism [77,78].There is analysis implementing this statistical method (PLS-SEM) in the context of tourist destinations [79], hotel management [80][81][82] and eWOM generation [3,45]. Currently, models of structural equations are the most commonly used methodology for causal analysis in social sciences, and the PLS technique is becoming more relevant in research, due to the advantages of their use.…”

Section: Methodsmentioning

confidence: 99%

Management of Tourist Destinations: The Expectations of Guests on eWOM Generation in Maldonado (Uruguay)

2020

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The purpose of this paper is to examine the importance of exceeding the expectations of guests to generate greater satisfaction, in order to offer an unforgettable experience and generate more comments on the Web 2.0 in the context of tourism. Structural equation models were used. The data for the analysis were obtained from a sample of residents of the Maldonado-Punta del Este conurbation (Uruguay), who were asked about their last overnight stay. The proposed structural equation model was tested using the partial least square (PLS) technique. The results show that exceeding the expectations of guests is essential for the clients’ experience and very important for the satisfaction with the stay at the hotel. The generation of online comments (electronic word-of-mouth (eWOM)) is also strongly influenced by emotional experiences. Exceeding the expectations of trained clients and surprising them with new services and experiences is the essence of luxury offers. The main practical implication is that exceeding expectations is the key to eWOM, and this means that managers must be involved in a perpetual process of service innovation.

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“…An organization benefitsfrom using scarce resources; it should pay back to protect itsnatural environment.With increasing time, it has been observed that environmental concern and sustainability are not only the responsibility of manufacturing firms. Other sectors like the hospitality industry, health care, construction, information technology, and higher education institutions are also responsible for environmental preservation measures (Pinzone et al, 2019;Singh et al, 2020;Umrani et al, 2020).Universities are currentlyusing environment-friendly management practices and creating knowledge about environmental concerns . The term which has been used for environment-friendly management practices is known as environmental performance.…”

Section: Introductionmentioning

confidence: 99%

Examine The Influence Of Green Human Resource Management On Environmental Performance: Mediating Role Of Organizational Focused Citizenship Behaviour Towards The Environment

Gill¹,

Ansari²,

Malik³

et al. 2021

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The awareness about environmental concerns in organizations has been increased in recent research. Green human resources are becoming a crucial element to implement green practices in organizations. Limited research in the context of the inefficient environmental performance of universities is drawing the attention of scholars. Based on the Ability -Motivation-Opportunity (AMO) theory, the current study examines the indirect effect of GHRM practices on universities' environmental performance through organizational citizenship behavior toward the environment. The survey method was used for data collection from the academic staff of public sector universities in Punjab, Pakistan. Convenience sampling was used, and a partial least square structural equation modeling technique was used to analyze the data statistically. Direct hypothesis results revealed the significant impact of green performance, green reward, and green training on the environment's organizational citizenship behavior. The environment's organizational citizenship behavior significantly mediates the relationship between green performance, green reward, and green training and environmental performance for mediation analysis. The study findings provide numerous theoretical and practical implications by extending the AMO theory and guiding universities' administration to train the academic staff and increase the reward to improve public sector universities' environmental performance.

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Greening the workforce to achieve environmental performance in hotel industry: A serial mediation model

Cited by 99 publications

References 85 publications

Green Strategy Effect on Financial and Environmental Performance: A Mediation Analysis of Product Quality

Green Strategy Effect on Financial and Environmental Performance: A Mediation Analysis of Product Quality

Management of Tourist Destinations: The Expectations of Guests on eWOM Generation in Maldonado (Uruguay)

Examine The Influence Of Green Human Resource Management On Environmental Performance: Mediating Role Of Organizational Focused Citizenship Behaviour Towards The Environment

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