Generation Y: The Competitiveness of the Tourism Sector Based on Digital Technology

Liberato, Pedro; Liberato, Dália; Abreu, António; Alén-González, Elisa; Rocha, Álvaro

doi:10.1007/978-3-319-74980-8_21

Cited by 21 publications

(15 citation statements)

References 17 publications

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“…Another issue that stands out in the use of social media for tourism purposes is young people. Social media has become an indispensable tool used by young people in every area of their lives and they use social media for traveling like they do in other areas (Liberato, Liberato, Abreu, Alén-González and Rocha, 2018). In recent years, tourism has become a frequent leisure activity for young people, thus young people constitute an important market segment for the tourism sector.…”

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confidence: 99%

“…In recent years, tourism has become a frequent leisure activity for young people, thus young people constitute an important market segment for the tourism sector. Young people have grown up in a globalized world, in the digital age, and in an era when knowledge has been subject to radical changes and sudden developments (Pendergast, 2010;Liberato et al, 2018). Today's young people are the first generation born into the information age and are therefore called "digital natives" (Pendergast, 2010).…”

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confidence: 99%

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A Research on Social Media Use of the Youth Regarding Their Service Purchasing Behaviors

Sert¹

2020

isarder

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Social media, which allows tourists to share travel experiences and communicate with other people, has become the main source of information especially for young people when purchasing tourismrelated products and services. Tourism products and services are considered to be highly risky because they cannot be evaluated in advance as material products and services. Therefore, the use of social media has gained importance. The purpose of this study is to determine the social media usage of young people related the tourism products and services and to determine social media involvement in social media usage. Design/methodology/approach-Data were collected with face-to-face survey technique from 413 participants. Reliability, Factor, Correlation and Regression tests were applied to the data set the help of SPSS program. Findings-As a result of the factor analysis of the scale that was employed in the study, it was found out that there is a positive, strong and significant correlation between the factors of social media consumption, social media creation, perceived enjoyment, trust and involvement. It was also determined that social media was used more for the purpose of searching for information before traveling. Discussion-Tourism businesses and marketers need to analyze the role of website design and mobile technology and especially social media well in order to attract and retain customers. Businesses should increase the number of social media tools they use and they should endeavor to create social media creation with content that will attract the attention and appeal to young people. It is important that the contents are prepared to enhance the sense of reality. In addition to content and creation, updating social media tools should be prioritized.

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confidence: 99%

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A Research on Social Media Use of the Youth Regarding Their Service Purchasing Behaviors

Sert¹

2020

isarder

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“…Meanwhile, knowledge and information have served as the basis for today's economy, exerting a critical impact on production, productivity and competitiveness (Castells, 2001). As a result, technological development has significantly affected how people communicate, behave and interact (Liberato et al, 2017) as well as how people seek products, services and information (Abreu et al, 2017). In particular, IT has permeated our lives and the hospitality JHTT 11,3 industry (Hua et al, 2015).…”

Section: Literature Review 21 Information Technologymentioning

confidence: 99%

Do information technology (IT) capabilities affect hotel competitiveness?

Hua

2020

JHTT

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Purpose This paper aims to examine the impacts of IT capabilities on hotel competitiveness. Design/methodology/approach This study adapts and extends Hua et al. (2015) and O’Neill et al. (2008) by incorporating the specific measures of IT expenditures as proxies for the relevant IT capabilities to explore the impacts of IT capabilities on hotel competitiveness. Findings This study finds that expenditures on IT Labor, IT Systems and IT Websites exert different impacts on hotel competitiveness. In addition, IT capabilities exert both contemporary and lagged effects on hotel competitiveness. Originality/value This study is the first that uses financial data to capture direct measures of individual IT capabilities and tests the individual impacts of IT capabilities on hotel competitiveness from both contemporaneous and lagged perspectives. It uses a large same store sample of hotels in the USA from 2011 to 2017; as a result, the study results can be reasonably representative of the hotel population in the USA.

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“…Reinvestigating spatial and temporal resolution as a core of data smartness Geospatial information is crucial to analyzing and quantifying the performance of smart cities and smart destinations, which is related to mobility, energy consumption, environmental pollution, or public health. Given that the smart environment is based on the merging of the physical world and the digital sphere through the Internet of Things and ambient intelligence (Femenia-Serra et al, 2019a), we can single out intelligence, connectivity, and interaction (Liberato et al , 2018b) as an essential function of geospatial data in the context of smart tourism development.…”

Section: Further Research Directionsmentioning

confidence: 99%

Rescaling smart destinations: The growing importance of smart geospatial services during and after COVID-19 pandemic

Radojević¹,

Lazić²,

Cimbaljević³

2020

Geographica Pannonica

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The COVID-19 pandemic has imposed numerous, lasting adverse effects on the global tourism industry. At the same time, it exposed the competitive advantages that existing smart tourism infrastructure could provide for addressing urgent health issues and providing meaningful smart services. This paper initially provides examples of smart geospatial services based on COVID-19 pandemic-related data, such as algorithms for measuring social distancing through CCTV and proximity contract tracing protocols and applications. Indeed, smart destinations, as an evolutionary step of smart cities, very quickly became a practical and research framework in various other disciplines, from leisure and service-oriented to technical and geospatial domains. However, various technologies employed and interests of different stockholders create a constant need for rescaling of smart data to facilitate their usability in providing optimized smart tourism services. One of the pressing concerns is the functional alignment of geospatial data with tourism-related data. Thus, we aim to pinpoint the growing importance of smart geospatial services, by pointing to the main downturn of the current smart destination issue with geospatial data resolutions, and, by building upon the relations of the geospatial layer of data with the tourism-specific layer. To this end, we pinpoint two further research directions - reinvestigating spatial and temporal resolution as a core of data smartness and the need for contextual (tourism-oriented) scaling of smart technology. This could be of keen interest in post-pandemic tourism, where smart geospatial services will be of pressing concern, but also it still an issue to be resolved in further smart destination development.

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Generation Y: The Competitiveness of the Tourism Sector Based on Digital Technology

Cited by 21 publications

References 17 publications

A Research on Social Media Use of the Youth Regarding Their Service Purchasing Behaviors

A Research on Social Media Use of the Youth Regarding Their Service Purchasing Behaviors

Do information technology (IT) capabilities affect hotel competitiveness?

Rescaling smart destinations: The growing importance of smart geospatial services during and after COVID-19 pandemic

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