Do information technology (IT) capabilities affect hotel competitiveness?

Hua, Nan

doi:10.1108/jhtt-02-2020-0036

Cited by 13 publications

(11 citation statements)

References 48 publications

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“…With the rapid growth of information technology, the need for deepening of the information technology industry and information technology has become increasingly strong [1]. In the data age, which is overloaded with data, users can not quickly nd the data they are interested in [2].…”

Section: Introductionmentioning

confidence: 99%

Recommendation Model of Tourist Attractions Based on Deep Learning

Cheng

2022

Mathematical Problems in Engineering

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In order to solve the problem of tourism information overload caused by the rapid development of tourism and the Internet era, the author proposes a tourist attraction recommendation model based on deep learning. Convolutional Neural Network (CNN) is used to extract the sentiment of text comments, the Pearson similarity formula is used to calculate similar user groups, and the mean absolute error (MAE) is used to evaluate the resulting error. Compare with traditional collaborative filtering methods. Experimental results show that: the MAE value is smaller than the MAE value of the collaborative filtering method, indicating that considering tourists’ behavioral information, contextual information, and emotional factors in comments can effectively improve the accuracy of recommendation, as the data volume of the test set increased from 250 to 2000; although there was an increase in the MAE value, the overall trend showed a downward trend, indicating that the quality of the model can be more fully verified when the data volume is large. The model proposed by the author can effectively reduce the prediction error and improve the efficiency of tourist attractions recommendation.

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Section: Introductionmentioning

confidence: 99%

Recommendation Model of Tourist Attractions Based on Deep Learning

Cheng

2022

Mathematical Problems in Engineering

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“…In the tourism and hospitality industries, investment in technological systems and websites is vital, not only for promoting and distributing tourism services but also for obtaining customer knowledge (Hua 2020 ; Bastidas-Manzano et al 2021 ). The use of these technologies is key in enabling consumers and service providers to communicate fluently with each other (Law et al 2014 ), also giving place to the co-creation of value for stakeholders (Buhalis 2019 ) and the co-creation of tourism experiences (Huang et al 2019 ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…However, despite knowing the importance of ICT, the development of technological systems should be examined carefully, as the positive results of investment in ICT capabilities occur in a different timeframe for each action and the impact of tourism enterprises’ investment in technological systems is not immediate (Hua 2020 ). Moreover, these technologies have an added challenge: the speed at which changes occur.…”

Section: Literature Reviewmentioning

confidence: 99%

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Collado

Gómez‐Rico

Σιγάλα

et al. 2022

Inf Technol Tourism

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Technology and information and communication technology (ICT) have been gaining importance in tourism and hospitality with a booming research interest during the last years and specifically recently due to the disruptions of the COVID-19 crisis. Hence it is useful to structure the existing knowledge in this field to better guide directions for future research. To that end, this study synthesizes the academic literature about ‘technology and ICT’ in tourism and hospitality by carrying out a bibliometric analysis. The study identified 2424 documents, including the words ‘technolog*’ and/or ‘ICT’ combined with ‘touris*’, ‘hospitality’, ‘hotel’, and/or ‘travel’ that were published in the period 1988–2021 and collected from tourism and hospitality journals indexed in the Web of Science (WOS) and SCOPUS databases. The analysis was carried out by using SciMAT software, which offers different bibliometric tools and methods in order to achieve consistent results through a keyword co-occurrence analysis and an evolution map. The findings revealed the major research themes, including technology acceptance model, electronic word-of-mouth, user-generated content, self-services technologies, robotics, smart tourism, virtual reality, and trust in technology. The study concludes by identifying and discussing a future research agenda.

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“…The study made it possible to single out a target portrait of a consumer of services in the hospitality industry based on [3][4][5]27]. Unlike [20], which singles out millennials and post millennials as a target audience, it is substantiated that it is the first category that has a more significant impact on the development of the hospitality industry.…”

Section: Discussion Of the Results Of The Study Of The Influence Of Information And Communication Technologies On The Effectiveness Of Thmentioning

confidence: 99%

“…But the issues of creating competitive advantages as a result of the use of ICT remained unresolved. It is this approach that takes place in [5], the purpose of which is to study the influence of IT capabilities on the competitiveness of hotels. The hypothesis is put forward and proved that the costs of IT work, IT systems and IT sites have different effects on the competitiveness of hospitality enterprises.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

Petrovska

Safronova

Mіtal

et al. 2021

EEJET

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Conceptual foundations of organizational and economic support for the development of enterprises in the hospitality industry have been developed, taking into account the level of use of information and communication technologies. It has been determined that the main results of the influence of information technologies on the hospitality industry are the optimization of business processes, as well as the transformation of the target consumer of hospitality services. The types of information and communication technologies are systematized depending on the direction of the business processes of the cycle of providing hospitality services. It has been substantiated that through the active use of information and communication technologies, hospitality industry enterprises satisfy the needs of customers in full in accordance with modern requirements. The relationship was established between the results of assessing the level of organizational and economic support for the development of information and communication technologies and the strategic choice of enterprises in the hospitality industry. Three types of strategies are identified – information expansion, improvement, retention and further development – depending on the low, medium and high level of development of information and communication technologies, respectively. The directions of increasing the level of development of information and communication technologies of the hospitality industry at different levels are proposed. The developed theoretical and methodological provisions can be useful in the formation of the concept of strategic development of the hospitality industry. The use of the proposed toolkit reflects the results, both quantitatively (increasing demand for hospitality services, improving financial performance, etc.) and in a qualitative form (improving the quality of service, creating a positive image, etc.).

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Do information technology (IT) capabilities affect hotel competitiveness?

Cited by 13 publications

References 48 publications

Recommendation Model of Tourist Attractions Based on Deep Learning

Recommendation Model of Tourist Attractions Based on Deep Learning

Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

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