Fuzzy MCDM Approach for Evaluating Intangible Resources Affecting Port Service Quality

Pak, Ji Yeong; Thai, Vinh V.; Yeo, Gi Tae

doi:10.1016/j.ajsl.2016.01.004

Cited by 35 publications

(30 citation statements)

References 34 publications

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“…3926/ic.956 Another important consideration is the fact that, of the 10 largest ports in the world, seven are Chinese, including the top four, which are the ports of Shanghai, Singapore, Guangzhou and Hong Kong. These ports were those most often used as study subjects, as can be seen in some st udies (Chou, Gou, Tsai, Tsou, Wong & Yu, 2010;Chou, 2010;Huang, Teng, Huang & Kou, 2003;Lin & Tseng, 2007;Murty, Liu, Wan & Linn, 2005;Pak, Thai & Yeo, 2015;Teng, Huang & Huang, 2004;Wu, Yan & Liu, 2009).…”

Section: Resultsmentioning

confidence: 99%

“…This circumstance is contrary to theoretical positions. The studies focused on the strategic area made use of the following performance measurements: the existence of a future development plan (Chou, 2007;Chou et al, 2010;Chou, 2010;, planning ability, market analysis (Chou & Liang, 2001), investment plans, political/social and economic stability (Teng, Huang & Huang, 2004), the ability to develop services tailored to meet the needs of the different market segments (Schellinck & Brooks, 2014), and the continuous improvement of the management and political process, in order to reduce bureaucracy (Pak et al, 2015).…”

Section: Resultsmentioning

confidence: 99%

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Knowledge construction about port performance evaluation: An international literature analysis

Somensi

Ensslin

Dutra

et al. 2017

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Purpose: This study aims to identify and analyze the characteristics of international scientific research that addresses the segment of literature referring to port performance evaluation, in order to identify the existence of a theoretical alignment between the concept of performance evaluation, as an area of knowledge, and the practical application of port performance evaluation.Design/methodology: For the approach to the problem, this paper makes use of qualitative research, analyzing bibliographical portfolio characteristics related to port performance evaluation. An action research strategy was adopted, according to which the authors selected the bibliographical portfolio based on analysis and interpretation.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Knowledge construction about port performance evaluation: An international literature analysis

Somensi

Ensslin

Dutra

et al. 2017

View full text Add to dashboard Cite

show abstract

“…Based on the literature review, evaluation of service quality is regarded as a multi-attribute hierarchy structure problem. To solve this problem, MCDM techniques are suggested, such as using an analytical hierarchy process (AHP) and techniques to order preferences, similar to the ideal solution (TOPSIS) methodology used to evaluate the service quality of restaurants [32]; the Fuzzy AHP TOPSIS, used to estimate website service quality [33]; or the Fuzzy TOPSIS used to evaluate intangible resources that affect port service quality [34].…”

Section: Literature Reviewmentioning

confidence: 99%

Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective

Pham

Gi-Tae

2019

Sustainability

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Vietnam is a popular production base for multi-national companies and has become a hub for the global supply chain. Accordingly, to facilitate the increased demands on transportation and to satisfy customers’ complicated requirements, more attention has been paid to the service quality of container terminals. Thus, the aim of this paper is to investigate the service quality of transshipment container terminals in Vietnam from the perspective of shipping companies. The Consistent Fuzzy Preference Relation (CFPR) method has been introduced to solve multi-criteria service quality problems using both empirical data and expert knowledge. The results of this study illustrate that terminal accessibility and the proximity to a main trunk route are most important among the principal factors and sub-factors. Additionally, the TCIT terminal’s service quality ranks first among the top five container terminals in Vietnam. This study provides stakeholders with insight into competitive factors and risk factors for container terminals and their overall quality of service.

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“…The use of this fundamental yet powerful method is suitable for this pilot research. The linguistic variables [17] of the smart city project could be easily modelled by this MCDM technique.…”

Section: Introductionmentioning

confidence: 99%

Makassar Smart City Operation Center Priority Optimization Using Fuzzy Multi-Criteria Decision- Making

Kurniawan¹,

Wibawa²,

Munir³

et al. 2017

EECSI

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The development of smart city operation room of Makassar possesses several equally important stages which are equally important. There are four stages of development that are 1) data center construction, 2) camera distribution around the city , 3) wall room monitoring construction, and 4) smart operation room architecture construction. Since the time and cost are limited, it forces the project manager to be able to manage and control the priority in conducting the project. There are several usable criteria to determine the priority in conducting the project development through criteria consideration of the entire project stages. Project priority optimization system aims at making every single project activity effective including its evaluation process. It also exposes a ranking illustration of foremost project priority by providing cost preference of the entire development stages. Fuzzy Multi-Criteria Decision-Making is used to illustrate the project priority rank and further to determine the alternative optimal option in conducting the project. This enforces particular project to allocate its cost to the project with a higher level of cost necessity. The company, therefore, enables to make effective funding for the entire project based on the level of importance and time achievement and subsequently it promotes accessible technology integration. The conducted experiment suggests that the first construction of the project is data center construction followed by wall room construction and CCTV distribution. This is relevant with optimization value result of data center 0,405 higher than A2 0,42 for wall room construction and A3 CCTV distribution 0,24.

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Fuzzy MCDM Approach for Evaluating Intangible Resources Affecting Port Service Quality

Cited by 35 publications

References 34 publications

Knowledge construction about port performance evaluation: An international literature analysis

Knowledge construction about port performance evaluation: An international literature analysis

Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective

Makassar Smart City Operation Center Priority Optimization Using Fuzzy Multi-Criteria Decision- Making

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