2020
DOI: 10.3389/fpsyg.2020.547846
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Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables

Abstract: Future Intentions in Fitness Center into account aspects that seem unimportant when observing linear models (such as emotions or age). However, both methodologies should be considered complementary and used simultaneously since, by focusing on different aspects, enriched results are obtained. The results obtained will enable managers to make more efficient use of available resources to increase user satisfaction.

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Cited by 16 publications
(19 citation statements)
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“…Sports centres, as a sports service, have become well established in recent management literature [3,18]. This work tries to discover what future behaviour users will have after using the services of a fitness centre.…”
Section: Discussionmentioning
confidence: 99%
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“…Sports centres, as a sports service, have become well established in recent management literature [3,18]. This work tries to discover what future behaviour users will have after using the services of a fitness centre.…”
Section: Discussionmentioning
confidence: 99%
“…Understanding users' perceptions of sport services has recently become the main focus of sport management literature [1][2][3]. Through their experiences with these services, users obtain perceptions that allow them to give values that later become behaviours towards the service.…”
Section: Theoretical Framework 1the Management Of Sports Servicesmentioning
confidence: 99%
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“…The quality of an educational system, a university degree or nursing practices can be measured using many different variables, since many factors affect it, but the satisfaction that this system, this degree or these practices generate among users has long been one of the variables to be taken into account, thus becoming a key element in teaching quality (Löfmark et al, 2012). In addition, in order to provide a quality service, it is necessary to resolve all the aspects related to the functioning of the organization, taking into account that the differences between service expectations and perceptions can be added to others, such as discrepancies in the organization's functioning (García-Pascual et al, 2020).…”
Section: Introductionmentioning
confidence: 99%