Frontline employees’ compliance with fuzzy requests: A request–appraisal–behavior perspective

How and why non-balanced reciprocity differently influence employees’ compliance behavior: The mediating role of thriving and the moderating roles of perceived cognitive capabilities of artificial intelligence and conscientiousness

“…First, our research expands the antecedents of compliance behavior from an intrinsic self-regulatory approach ( Tyler and Blader, 2005 ; Hwang et al, 2021 ; Li et al, 2021 ), expanding the literature on compliance behavior in SET ( Blau, 1964 ). Most prior studies explored the antecedents of compliance behavior from an extrinsic command-and-control approach, such as reward and punishment expectations ( Liang et al, 2013 ; Li et al, 2021 ) and sanction severity ( Chen et al, 2018 ), and instrumental culture ( Spitzmuelle and Stanton, 2006 ). Few studies have investigated its antecedents from an intrinsic self-regulatory viewpoint, such as job autonomy ( Li et al, 2021 ) and management participation ( Hwang et al, 2021 ).…”

“…Most prior studies explored the antecedents of compliance behavior from an extrinsic command-and-control approach, such as reward and punishment expectations ( Liang et al, 2013 ; Li et al, 2021 ) and sanction severity ( Chen et al, 2018 ), and instrumental culture ( Spitzmuelle and Stanton, 2006 ). Few studies have investigated its antecedents from an intrinsic self-regulatory viewpoint, such as job autonomy ( Li et al, 2021 ) and management participation ( Hwang et al, 2021 ). SET posits that the organization offers benefits to individuals, and individuals return the benefits to the organization ( Cropanzano et al, 2017 ).…”

“…Previous literature suggests that there are two different approaches to fostering employee rule adherence: the extrinsic command-and-control approach and intrinsic self-regulatory approach ( Tyler and Blader, 2005 ). Most studies have explored the antecedents of employees’ compliance behavior from an extrinsic command-and-control perspective, such as response cost, sanction severity ( Chen et al, 2018 ), instrumental culture ( Spitzmuelle and Stanton, 2006 ), and reward and punishment expectations ( Liang et al, 2013 ; Li et al, 2021 ). However, few studies have investigated its antecedents from an intrinsic self-regulatory viewpoint, such as job autonomy ( Li et al, 2021 ), perceived usefulness ( Xue et al, 2011 ), and management participation ( Hwang et al, 2021 ).…”

“…Most studies have explored the antecedents of employees’ compliance behavior from an extrinsic command-and-control perspective, such as response cost, sanction severity ( Chen et al, 2018 ), instrumental culture ( Spitzmuelle and Stanton, 2006 ), and reward and punishment expectations ( Liang et al, 2013 ; Li et al, 2021 ). However, few studies have investigated its antecedents from an intrinsic self-regulatory viewpoint, such as job autonomy ( Li et al, 2021 ), perceived usefulness ( Xue et al, 2011 ), and management participation ( Hwang et al, 2021 ). An intrinsic self-regulatory approach may enable employees to comply voluntarily with the rules.…”

“…Our research has the following theoretical implications. First, our research expands the antecedents of compliance behavior using an intrinsic self-regulatory approach ( Tyler and Blader, 2005 ; Hwang et al, 2021 ; Li et al, 2021 ). Second, the findings indicate that non-balanced reciprocity norms labeled as intrinsic have a wider scope of implications than those studied so far (e.g., affective commitment, turnover intention).…”