What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective

Li, Xiaodong; Liu, Zibing; Ren, Ai; Gong, Bengang

doi:10.1016/j.jretconser.2022.102986

Cited by 5 publications

(3 citation statements)

References 61 publications

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“…The findings of this research reinforce those of other studies conducted in the tourism sector (Al-Shami et al, 2021;Binder, 2018;Cruz-Ros et al, 2021;Li et al, 2022;Thomas & Wood, 2014), highlighting the significant dependency of innovation in the investigated sector on absorptive capacity and its subsequent influence on organizational performance. Other studies conducted in SMEs have also determined that absorptive capacity enhances firm performance (Cassol et al, 2016;Dávila et al, 2018;Santos et al, 2021;Flatten et al, 2011;Ma et al, 2021;Tzokas et al, 2015).…”

Section: Theoretical and Managerial Discussionsupporting

confidence: 86%

“…Evidence suggests that tourism companies are particularly dependent on external sources of knowledge when compared to companies in other sectors (Thomas & Wood, 2014;Tsai, 2022). Therefore, the capacity to absorb knowledge can be crucial in the process of acquiring new knowledge (Hurtado-Palomino, Gala-Velásquez & Ccorisapra-Quintana, 2022) and consequently generate innovation (Pikkemaat, Peters & Bichler, 2019), and improve performance (Al-Shami et al, 2021;Hossain et al, 2021;Li et al, 2022). Thus, we understand that innovation plays a role in the daily activities of service providers in the tourism sector, influencing their organizational practices and business environment, even in strictly regional settings, such as small hotels or accommodations located away from major urban centers (Bessant & Tidd, 2009;Bezerra et al, 2016;Sacramento & Teixeira, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Capacidade de absorção em pequenas e médias empresas: uma investigação no setor hoteleiro

Cassol,

Marietto,

Trevizan

2023

PDM

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Objetivo do estudo: Avaliar qual a relação entre a ca pacidade absortiva e a inovação dos hotéis (PMEs) da região oeste catarinense, assim como seu desempenho organizacional.Metodologia/abordagem: Aplicou-se uma Survey em uma amostra de 120 gestores de hotéis e a análise ocorreu aplicando-se a modelagem de equações estruturais (MEE).Originalidade/Relevância: Este estudo tem a intenção de ajudar a preencher a lacuna da ausência de pesquisas sobre os aspectos que potencializam a inovação no setor hoteleiro, considerando a alta concorrência do setor e das práticas consolidadas.Principais resultados: A inovação nos hotéis da região é dependente da capacidade absortiva e, consequentemente, ela é capaz de influenciar o desempenho organizacional do setor. Evidenciamos as dificuldades de transformação e aplicação dos conhecimentos adquiridos externamente às rotinas dos hotéis. Além disso, as características estruturais dos hotéis influenciam a CA. Os hotéis possuem dificuldade de transformar os conhecimentos e informações adquiridos do ambiente externo. Contribuições teóricas/metodológicas: Contribuímos para a literatura estudando hotéis (PMEs) fora de grandes centros. Nossos resultados apontaram que a RACAP é o elemento menos evidenciado da CA no setor investigado. Isso corrobora com a tese de uma nova configuração do modelo de CA para o setor de serviços.Contribuições sociais/para a gestão: Estudos sobre capacidade de absorção e inovação podem auxiliar os gerentes em países com intensas mudanças ambientais e econômica, em que essas mudanças são rapidamente refletidas no setor do turismo. Alertamos os gestores que devem identificar as informações externas necessárias para o negócio e integrá-las ao conhecimento existente.

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Section: Theoretical and Managerial Discussionsupporting

confidence: 86%

Section: Introductionmentioning

confidence: 99%

Capacidade de absorção em pequenas e médias empresas: uma investigação no setor hoteleiro

Cassol,

Marietto,

Trevizan

2023

PDM

View full text Add to dashboard Cite

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“…In the hospitality industry, customers are often involved in service and often end up collaborating with employees to create a unique experience for them (Li and Hsu, 2016). Employees learn and gain knowledge through the process of dealing with various requests and feedback from customers and interaction with them (Li et al, 2022). While there is a lack of research directly confirming the positive association between CEX and thriving at work, the relationship could be supported by Fredrickson's broaden-and-build theory (Fredrickson, 1998).…”

Section: Ijchm 3510mentioning

confidence: 99%

Relational resources for promoting restaurant employees’ thriving at work

Kim

Im²,

Shin³

2023

IJCHM

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Purpose This study aims to investigate the significant role of restaurant employees’ relational resources to promote thriving at work. The mediating effect of heedful relating was focused on as an underlying mechanism. This study also investigated the moderating effect of employees’ perceived COVID-19 impact on the hypothesized relationships. Design/methodology/approach The research model was tested with frontline restaurant employees working in full-service restaurants using the convenience sampling method. A self-administered questionnaire was used for an online survey. A total of 361 responses were analyzed with structural equation modeling, bootstrapping analysis and multi-group analysis. Findings The results showed the significant relationships not only between relational resources and thriving at work but also between relational resources and heedful relating. Heedful relating was significantly associated with thriving at work. The significant mediating effect of heedful relating was supported. The moderating effect of the perceived COVID-19 impact on the association between leader–member exchange and thriving was significant. Research limitations/implications Employees’ relational resources at work leads to thriving at work both directly and indirectly through the impact of heedful relating. The findings contributed to the literature on human resource management and hospitality. Moreover, the study presented implications for the restaurant industry to promote employees’ self-adaptation and development in a post-pandemic era. Originality/value With the study findings, the importance of relational aspects to foster restaurant employees’ thriving at work could be highlighted which reflects the unique nature of the restaurant industry.

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Open innovation, overseas business income and the mediating effect of environmental, social and governance

Luan,

Wang

2024

Bus Strat Env

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Within the context of the ‘go global’ strategy, for enabling enterprises to effectively form open innovation strategies to enhance overseas business income and assume environmental, social and governance (ESG) responsibilities and to explore the importance and operational mechanisms of ESG, this paper adopts a three‐step method to analyse the panel data of Chinese multinational enterprises from 2011 to 2019. The results indicate that adopting open innovation can improve overseas business income and environmental and social performance. The environment and society are two critical intermediary channels for the impact mechanisms of open innovation on overseas business income. Based on these findings, we make some recommendations for enterprises and external investors. This research also expands the current understanding of the correlation between open innovation, ESG and overseas operation activities, providing evidence on open innovation strategy for managers and verifying the vital role of ESG in enterprise operations.

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What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective

Cited by 5 publications

References 61 publications

Capacidade de absorção em pequenas e médias empresas: uma investigação no setor hoteleiro

Capacidade de absorção em pequenas e médias empresas: uma investigação no setor hoteleiro

Relational resources for promoting restaurant employees’ thriving at work

Open innovation, overseas business income and the mediating effect of environmental, social and governance

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