Do employee orientation and societal orientation matter in the customer orientation—Performance link?

Lee, Ruby P.; Wei, Susan

doi:10.1016/j.jbusres.2023.113722

Cited by 6 publications

(2 citation statements)

References 64 publications

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“…A firm's ability to appeal to and maintain customers can generate effectiveness. Firm with a higher focus on the needs of their customers are more likely to develop novel resources, devote more time to improving current products, or come up with alternatives that can quickly meet customer needs and current market demands, which results in superior market performance, such as a larger market share or increased sales (Lee & Wei, 2023;Schulze et al, 2022). Firms may improve supply chain performance by strengthening relationships between businesses and their customers (Ruzo-Sanmartín et al, 2023).…”

Section: H1b: Oc Positively Affects CDmentioning

confidence: 99%

Accelerating Digital Supply Chain Management Practices, Customer Development, and Firm Performance: Organizational Culture Matters

Bui,

Jeng,

2024

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Firms and suppliers are now using new digital technologies to make decisions for successful strategies. Firms are struggling with the supply chain dynamics needed to increase revenue and mitigate risk, and improve resilience after COVID-19. With the setting of strong competition and firms' business models shifting to digital transformation, this study examines the link between organizational culture (OC) and digital supply chain management practices (DSCMP) in generating a positive impact on firm performance (FP), including both direct and indirect influences via customer development (CD). Smart PLS 3.3.3 was used to analyze data from 326 respondents who registered as business managers who operate their supply chains using digital technologies. The findings indicated that DSCMP, CD, and OC had a favorable impact on FP, while DSCMP and OC had a beneficial impact on CD. It was also determined that DSCMP and CD played a mediating role in both of the above-mentioned associations. DSCMP and OC are two essential enablers for developing a firm’s customer base and improving performance efficiency in digital supply chains. Based on the Resource Dependence Theory (RDT), this study found that digitalization-related capabilities in supply chain management practices must be developed inside the company to improve the firm’s efficiency. Firm culture, accompanied by dominant characteristics, organizational leaders, organizational glue, and strategic emphasis should become essential components of DSCMP in organizations.

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Section: H1b: Oc Positively Affects CDmentioning

confidence: 99%

Accelerating Digital Supply Chain Management Practices, Customer Development, and Firm Performance: Organizational Culture Matters

Bui,

Jeng,

2024

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“…However, in the current competition period, managers must guard sensitive information in relationships of inter-company competitive cooperation and concentrate on strategic orientation in Industry 4.0 (Ed-Dafali et al, 2023;Raza-Ullah et al, 2023). Many studies have proven that resource base view can improve the company's competitive advantage in each industry (Bendig et al, 2023;Bianco et al, 2023;Boadu et al, 2023;Jeong and Chung, 2023;Kaliannan et al, 2023;Khan and Riaz, 2023;Lee and Wei, 2023;Mastika et al, 2023;Muneeb et al, 2023;Nayak et al, 2023;Okorie et al, 2023;Rehman et al, 2023;Yildiz and Esmer, 2023). Integration choices must also consider market trends to develop a long-lasting competitive advantage.…”

Section: Literature Review Resource-based View Theorymentioning

confidence: 99%

Analysis of Incoterms and Relational Resources to Improve Competitive Advantage: A Study of Freight Forwarders Company in Indonesia

Sugiono,

Rahayu,

Wibowo

et al. 2023

Asian Journal of Logistics Management

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This study aims to analyze the impact of Incoterm and relational resources on the competitive advantage of Indonesian Freight forwarders. The measurement methodology uses structural equation model (SEM) analysis with SmartPLS software to analyze the impact of Incoterms and relational resources on competitive advantage. Through social media, online questionnaires were sent to gather research data. The Likert scale of 5 was used to create the questionnaire. Companies that provide freight forwarding services were the respondents in this study, chosen by simple random sampling. Online questionnaires were distributed to 75 companies to answer questions submitted. The data analysis step is validity tests, reliability tests, significance tests, and hypothesis tests. Based on the data processing results, it is found that Incoterm and relational resources positively affect competitive advantages. The novelty of this study is a model of the relationship between the effect of Incoterm and relational resources on the competitive advantage of freight forwarding companies. The research's theoretical implication is that Freight forwarder companies' management should select appropriate incoterms and implement relational resource policies to encourage increased competitive advantage. One of the limitations of this study is that the sample size used is only a small number of companies engaged in international Freight Forwarder services, only 75 companies.

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Sustainable performance among power companies in Uganda: role of stakeholder orientation, human capital, regulatory governance, and management control systems

Akankunda,

Nkundabanyanga,

Adaramola

et al. 2023

IJESM

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Purpose The purpose of this study is to investigate the connections between the regulatory governance, human capital, stakeholder orientation, management control systems (MCSs) and sustainable performance (SP) of power companies. The authors especially looked at how much regulatory governance, human capital, stakeholder orientation and MCSs affect the SP across power companies in Uganda. Design/methodology/approach This is a cross-sectional and correlational study. Data were collected from 105 power companies using a questionnaire and analysed using SPSS. Findings Stakeholder orientation, MCSs, human capital and regulatory governance significantly predict variances in the SP of power providers in Uganda. Stakeholder orientation is the most important predictor of SP of power companies. Research limitations/implications The absence of validation from important stakeholders and the major reliance on company-provided data in existing research on SP raises the possibility of self-desirability bias. To evaluate and verify the information supplied by firms with external stakeholders, further studies might consider using an explanatory mixed methods technique, in which quantitative data are initially gathered from the managers of power companies and analysed and then validated by interviews with important stakeholders. Originality/value Using stakeholder, legitimacy and resource-based theories has provided a better explanation for SP which is a multi-dimensional notion. Moreover, the study adds to the body of perception-based research that offers direct management incentives for SP. The perspectives of managers have been gathered through the use of self-administered questionnaires to gather impressions of managers of businesses, which has helped to tap into all aspects of SP. The study’s results offer, probably for the first time to the best of the authors’ knowledge, evidence of the contextual elements that affect SP in African nations like Uganda particularly in the power sector.

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Do employee orientation and societal orientation matter in the customer orientation—Performance link?

Cited by 6 publications

References 64 publications

Accelerating Digital Supply Chain Management Practices, Customer Development, and Firm Performance: Organizational Culture Matters

Accelerating Digital Supply Chain Management Practices, Customer Development, and Firm Performance: Organizational Culture Matters

Analysis of Incoterms and Relational Resources to Improve Competitive Advantage: A Study of Freight Forwarders Company in Indonesia

Sustainable performance among power companies in Uganda: role of stakeholder orientation, human capital, regulatory governance, and management control systems

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