From Accountability to Assurance – Stakeholder Perspectives in Local Government

Quinlivan, Dale; Nowak, Margaret; Klass, Des

doi:10.1111/1467-8500.12080

Cited by 8 publications

(9 citation statements)

References 36 publications

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“…Effectiveness measures for public accountability deal with what was achieved – outcomes rather than outputs – making data collection and calibration more complex (Kloot, 1999; Dollery and Wallis, 2001a; Kluvers and Tippett, 2011). Examples include measures to assess service importance (Breitbarth et al , 2010), reward structures, training, teamwork and innovation (Baird et al , 2012), and better connecting accountability to quality assurance (Quinlivan et al , 2014). In addition, practitioners strive to develop better measures of social value, for example: Using social capital research, Brunetto and Farr-Wharton (2008) identified how ambiguous roles and misunderstandings about customer NPM accountability surfaced from a variety of communicative competencies and processes, such as the quality of social interactions, internal and external information-sharing and needs analyses determined during community consultations. Siriwardhane and Taylor (2017) adopted stakeholder salience , asking who is important and how should such needs be prioritised?…”

Section: Contextualised Themes On Performance Measurement: Discussionmentioning

confidence: 99%

“Measuring up”: a systematic literature review of performance measurement in Australia and New Zealand local government

Johnsson

Pepper

Price

et al. 2021

QRAM

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Purpose Measurement practices have long been considered vital for informing the management of performance in organisations. Their application to local governments is a more recent, yet multi-decade phenomenon facilitated by New Public Management trends. This paper aims to review the landscape of publications that discuss performance measurement (PM) practices in Australian and New Zealand local government contexts and identify implications for future research. Design/methodology/approach A systematic review methodology was used to identify a shortlist of publications. Next, a rating-based researcher appraisal process was applied. Multiple iterations of search and appraisal were conducted to form the basis for inductive thematic analysis and synthesis. Findings Analysing 65 PM publications, two interrelated themes, namely, discourses of performance as efficiency, accountability or strategic growth and change were identified, which influence the adoption of local PM tools and frameworks. As demands for strategic growth and more complex service delivery increase, strategic and localised adaptation of PMs may be required to integrate learning and communicative competencies with technical and operational capabilities. Research limitations/implications The systematic review methodology has been applied to address some of the limitations of publication and reporting biases in literature. This research provides a starting point for future investigations and broadening of discourse in local government contexts. Originality/value This paper represents the first systematic review of 1995–2020 publications on performance management practices used by local governments in Australia and New Zealand.

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Section: Contextualised Themes On Performance Measurement: Discussionmentioning

confidence: 99%

“Measuring up”: a systematic literature review of performance measurement in Australia and New Zealand local government

Johnsson

Pepper

Price

et al. 2021

QRAM

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“…Bisa saja korupsi terjadi pada kondisi yang rasio keuangan pemerin tah daerahnya baik, dan sebaliknya juga ko rupsi bisa terjadi pada kondisi rasio keuang an daerah buruk. Temuan ini konsisten dengan hasil studi , Heriningsih & Marita (2013), dan Quinlivan, Nowak, & Klass (2014) yang mengungkap kan bahwa kinerja keuangan berdasarkan indikator kemandirian, rasio aktivitas, dan rasio pertumbuhan tidak memiliki dampak pada jumlah korupsi di pemerintah daerah. Terjadinya korupsi di suatu daerah mung kin saja disebabkan oleh faktor lain baik secara individu maupun institusi, seperti tingkat moralitas yang rendah serta tidak adanya pengawasan yang ketat menyebab kan peluang korupsi menjadi lebih besar.…”

Section: Hasil Dan Pembahasanunclassified

Faktor Penentu Kinerja Pemerintah Daerah

Ahyaruddin

Amrillah

2018

jamal

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kannya penelitian ini adalah untuk menguji faktor penentu kinerja pemerintah daerah. Adapun metode yang digunakan dalam pengujian adalah persamaan struktural dengan laporan pemeriksaan BPK dari 31 pemerintah provinsi di Indonesia sebagai sampel. Hasil penelitian menunjukkan adanya urgensi bagi pemerintah daerah untuk lebih me merhatikan pencapaian kinerja yang riil, bukan hanya sebatas forma litas untuk meraih opini WTP dan mengabaikan penyelewengan atau korupsi yang terjadi. Hal ini disebabkan karena adanya korupsi atau penyelewengan bisa menciptakan preferensi kepada masyarakat untuk tidak memilih petahana yang memiliki kinerja ekonomi buruk.

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“…The absence of data generated by PWF networks themselves—so‐called metadata associated with network use—is a gap in our evidence base. As we discuss below, the difficulty of accessing network metadata not only highlights a methodological challenge for researchers in this relatively new field of inquiry, it raises long‐standing questions of transparency and accountability in public administration, a persistent theme in this journal (Argyrous, ; Carnegie, ; Quinlivan, Nowak, & Klass, ; Stafford & Stapleton, ).…”

Section: Methodsmentioning

confidence: 99%

Public Wi‐Fi provision by Australian local government authorities

McShane

Grechyn

2019

Aust J Public Adm

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Investment by Australian local government authorities (LGAs) in public Wi‐Fi (PWF) provision has grown substantially in recent years. PWF represents the first significant venture of LGAs into telecommunications, a field of national jurisdiction, and thus is a precursor of wider local investment in digital communication technologies, particularly the Internet of Things and other ‘smart city’ infrastructure. However, there has been little published analysis of PWF provision and use in Australia. This knowledge gap limits understanding of the rationales, business models, and uses and impact of investment in these networks and offers little guidance for local authorities and communities contemplating wider ventures in the field of digital networks. This article draws on a national survey of PWF provision by LGAs, together with interview data and critical analysis of policy and institutional settings, to present an overview of local PWF provision in Australia. The analysis highlights some familiar problems associated with LGA infrastructure investment and service delivery, as well as some novel challenges posed for local managers by digital communication networks. Following an empirical mapping of PWF provision in Australia, we explore three significant themes that our research in this field highlights: accountability and transparency, competence in the field of information and communication technologies (ICT) and evaluation.

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From Accountability to Assurance – Stakeholder Perspectives in Local Government

Cited by 8 publications

References 36 publications

“Measuring up”: a systematic literature review of performance measurement in Australia and New Zealand local government

“Measuring up”: a systematic literature review of performance measurement in Australia and New Zealand local government

Faktor Penentu Kinerja Pemerintah Daerah

Public Wi‐Fi provision by Australian local government authorities

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