Fashion Product Salesperson's Perception of Department Store in Department Store Middle Management System

Abstract

: This study investigates the perception of conflict and satisfaction factors by salesperson of department store middle management system. This study was performed through a qualitative research method. An in-depth interview was given to 14 fashion shop managers and salespeople who have three or more years of department store work experience. The results show two categories of factors(factors according to power sources and factors according to job environment) that influence the perception of department store middle management system by fashion product salesperson. The factors(according to power sources) were classified into coercive power, reward power, expert/informational power, and referent power. The factors(according to job environment) were classified into physical environment, work conditions, and regulations.

Mystery Shopping and Well-Being of Service Workers in South Korea

“…If sales are sluggish, however, the department store may increase pressure to achieve sales along various punitive lines. For example, the boutique may be repositioned to a corner of the store that is less noticeable, management may conduct frequent sales checks, and/or employees may be replaced without notice or transparency [29]. Under such pressure to achieve sales, workers who are under the scrutiny of mystery shoppers have the added stress of compensating for revenue deficit because of time lost in responding to mystery shoppers. “A [mystery] shopper buys things and returns them later because that is what they are supposed to do.…”