Factors influencing the adoption of e-government in Pakistan

Abstract

Governments around the world are working continuously in order to improve services for their citizens. However, the success of these initiatives is dependent not only on the government support but also on the citizens' willingness to use these services. To implement e-government successfully, it is important to determine the factors related to its adoption. This paper examines the factors influencing adoption of e-government services by the Pakistani citizens. Factors that have been explored in the extant literature present inadequate understanding of the relationship that exists between 'adopter characteristics' and 'behavioral intention' to use e-government services. These inadequacies have been identified through a systematic and thorough review of empirical studies and also by conducting expert reviews from the government officials, software engineers and academic researchers to get their perception according to the context of Pakistan. On the basis of thorough review of literature and expert reviews conducted, an integrated conceptual model is developed and proposed by integrating the influential factors which have been highlighted by the various researchers into a single comprehensive model. In this context, this paper describes and tracks in a fruitful way the factors related to the adoption of e-government services and also proposes conceptual model according to the context of Pakistan.

Factors influencing the adoption of e-tilang: Empirical evidence from the UTAUT model

“…Etilang can reduce illegal levies with good results. The results of this study support some previous research (Bagozzi & Yi 1988;Alshehri 2012;Rehman et al 2012;Verdegem & Verleye 2009).…”

An Exploratory study of proposed factors to Adopt e-government Services

“…A. Quality of service Quality of service has been suggested to play an important role in online services [34]. To encourage citizens to adopt egovernment services, it is important for the government to provide high quality service and high quality information with the objective of speed of delivery, with due consideration of information reliability and availability [34].…”

“…The model has 11 independent variables and has been used to examine the impacts of these variables on the use of egovernment services [32]. Rehman and Esichaikul [34] delivered a third model of citizen adoption based on integrated models adapted from TAM, DOI and UTAUT. Rehman and Esichaikul [34] defined factors that influence the citizens' intention to adopt e-government services in Pakistan and categorize them in their proposed model.…”

“…Rehman and Esichaikul [34] delivered a third model of citizen adoption based on integrated models adapted from TAM, DOI and UTAUT. Rehman and Esichaikul [34] defined factors that influence the citizens' intention to adopt e-government services in Pakistan and categorize them in their proposed model. As Pakistan is a developing country as Saudi Arabia, and also is using to implement and develop e-government, these proposed factors might affect the Saudi Arabia citizen.…”

E-Government Project Obstacles in Pakistan

“…It is the part of the explanations of these failed projects lags far behind developed countries. In continuation to the earlier failure projects, government of Pakistan should consider and accept these core challenges for e-Government project obstacles in emerging countries such as Pakistan [8], [9]. The key aim of this study is to review the overall and existing published literatures and to find e-Government project obstacles.…”