Factors influencing perceptions on corruption in public service delivery via e-government platform

Saxena, Stuti

doi:10.1108/fs-05-2017-0013

Cited by 28 publications

(19 citation statements)

References 82 publications

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“…This means they have to respond more quickly to requests from different groups of users, increase infrastructure flexibility, and improve the use of the current resources [42]. An important advantage of ICT was to promote more efficient and cost-effective government, allow greater public access to information, and make government more transparent and accountable to citizens [43]. Such initiatives particularly benefit rural areas by connecting regional and local offices with central government ministries.…”

Section: Mapping Study-discussion Of Resultsmentioning

confidence: 99%

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

et al. 2020

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Effectiveness is a key feature of good governance, as the public sector must make the best use of resources to comply with the needs of the population. Several indicators can be analyzed to evaluate the effectiveness of a service. This study analyzes theoretical references and presents a systematic research of indicators to assess the effectiveness of digital public services in the perspective of the user. First, a literature review was carried out to identify the most common indicators employed to evaluate effectiveness in the public sector; then, the perception of academics and professionals regarding digital government was assessed to analyze the relevance of these indicators. As a result, two groups of indicators were found: technical factors based on service quality and usefulness of the service. This work contributes to enrich the discussion on how to create an effective model to evaluate the effectiveness of public services to guarantee quality standards and comply with the expectations of users.

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Section: Mapping Study-discussion Of Resultsmentioning

confidence: 99%

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

et al. 2020

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“…However, IS scholars (eg, Martinez, 2014;Saxena, 2017) reveal that IS adoption (ie, implementation and use) has provided new opportunities for corrupt bureaucrats to misuse for personal gains (Kim, 2013). Consequently, the introduction of IS as anticorruption strategy has given rise to a form of corruption known as misuse of IS for corrupt practices .…”

Section: Literature Reviewmentioning

confidence: 99%

“…Within the technological anticorruption strategies, IS scholars have maintained that digitalization of government's services via e‐government (Kim, 2013; Neupane, Soar, & Vaidya, 2012), Internet diffusion (Andersen, Bentzen, Dalgaard, & Selaya, 2011), social media, and mobile phones (Bertot, Jaeger, & Grimes, 2010; Hellström, 2010) can curb the public sector corruption when we leverage the transparency and accountability affordances of such technologies. However, IS scholars (eg, Martinez, 2014; Saxena, 2017) reveal that IS adoption (ie, implementation and use) has provided new opportunities for corrupt bureaucrats to misuse for personal gains (Kim, 2013). Consequently, the introduction of IS as anticorruption strategy has given rise to a form of corruption known as misuse of IS for corrupt practices (Inuwa, Ononiwu, et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Dimensions that characterize and mechanisms that cause the misuse of information systems for corrupt practices in the Nigerian public sector

Inuwa

Ononiwu

Kah

2020

E J Info Sys Dev Countries

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This article explores the dimensions and structural mechanisms that can foster the misuse of information systems (IS) for corrupt practices. Using the abductiveretroductive strategy native to critical realism, we present a realist conceptualization of why the misuse of IS for corrupt practices occurs in the Nigerian public sector. Routine activity, reintegrative shaming, model of emergent IT use, and normalization theories were adopted as theoretical lenses. Danermark et al's six-stage explanatory framework embedded with a single case study was adopted as the methodology. Focus group and semistructured interviews were used as primary sources of data, while archival documents and press media reports were used as secondary data sources. From the data analysis, malleability structures of the IS artifacts, dysfunctional structures of the Nigerian state, embeddedness of corrupt routines into IS artifacts, institutionalization, socialization, rationalization, and negative reintegrative shaming were identified as core causal structural mechanisms generating the misuse of IS for corrupt practices in the study context. Such corrupt practices were clustered in motivated offenders, suitable targets, and absence of a capable guardian as dimensions that characterized the misuse of IS by our findings. Our findings contribute to theory, practice, and the methodology of critical realism.

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“…These initiatives do not present any scheme to ensure the accountability in bureaucracy, which is primarily responsible for service delivery. There have also been efforts to bring down the corruption in service delivery by adopting e‐governance systems, a recent study shows that despite the integration of e‐governance in public services people still face corruption in public services (Prakash, ; Saxena, ).…”

Section: The Context: Issues In Public Service Delivery In Indiamentioning

confidence: 99%

Can disincentives bring accountability in governance? Experiences of Right to Public Services Guarantee Act in Madhya Pradesh State of India

Singh

Kumar

Arrawatia

2019

Journal of Public Affairs

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Many Indian states have enacted Right to Public Services Guarantee Act that promises the delivery of public services to citizens in time‐bound fashion, failing to which, responsible government officials face financial penalty. Therefore, effective service delivery, an indicator of good and responsive governance, is being attempted to be achieved through a “system of disincentive.” The paper tries to analyze if the system of disincentive is effective in ensuring administrative accountability. The paper is based on primary and secondary data. The primary data were collected as part of an action research carried out in 2012, which was supplemented with secondary data collected for different studies during 2015 and 2016. The paper uses a governance accountability framework to analyze implementation of the Act. The study finds that although success rate of implementation of the Act is quite high, the Act presents a narrow idea of accountability. There are no accountability norms for higher officials and elected leaders who head the public service departments. The study also finds that necessary accountability structures have not been developed and there is a dearth of enabling environment that makes accountability structures effective. The study also finds that, despite the provisions for financial penalty, responsible officials find ways to escape. The study exposes weak points in the implementation of the Act, which can be strengthened to achieve desired outcomes. The study can be an important source for course corrections in the states/countries where right to public service delivery is in effect.

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Factors influencing perceptions on corruption in public service delivery via e-government platform

Cited by 28 publications

References 82 publications

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Dimensions that characterize and mechanisms that cause the misuse of information systems for corrupt practices in the Nigerian public sector

Can disincentives bring accountability in governance? Experiences of Right to Public Services Guarantee Act in Madhya Pradesh State of India

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