A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Pedrosa, Glauco Vitor; Kosloski, Ricardo Ajax Dias; Menezes, Vitor Gomes; Iwama, Gabriela Yukari; Silva, Wander C. M. Pereira da; Figueiredo, Rejane Maria da Costa

doi:10.3390/info11100472

Cited by 15 publications

(5 citation statements)

References 38 publications

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“…Several indicators can be analysed to evaluate the effectiveness of services (Pedrosa et al, 2020;Phan et al, 2021). Bach-Mortensen and Montgomery (2018) claim that the third sector is becoming a more common provider of social and health services.…”

Section: Literature Reviewmentioning

confidence: 99%

Assessment of financial health of service sector companies in the Central European region

Bartoš¹,

Vochоzka²,

Škopková³

2022

JESI

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The objective was to evaluate the financial development of the service sector affected by anti-pandemic measures against COVID-19, and to propose a strategy for the sector´s further development. To fulfil the objective, the following indicators were used: return on assets (or total capital), return on equity, return on sales, share of sales per employee, cash liquidity, current liquidity and total liquidity. Overall, the service sector in Central Europe can be assessed as being in good economic shape. In terms of profitability indicators, companies in the service sector in Central Europe are above the EU average. All can be summarized quite briefly. In the near future, the Czech Republic must address stabilization of return on sales (which is extremely volatile). Close attention must also be drawn to labour productivity, which is half the European Union average. Finally yet importantly, it is evident that companies use too many fixed assets. Slovakia, Hungary and Poland can be considered stable countries that were not harmed by the COVID-19 pandemic, or were able to quickly eliminate the consequences. They can thus focus on the overall improvement of financial health indicators and sustainable development. Germany, and particularly Austria, can be found at the top of the group. Companies in the service sector are very stable, well above average compared to the EU. However, a certain degree of caution can be observed in relation to them. They can be advised to reduce liquidity of companies, which nowadays works against profitability indicators.

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Section: Literature Reviewmentioning

confidence: 99%

Assessment of financial health of service sector companies in the Central European region

Bartoš¹,

Vochоzka²,

Škopková³

2022

JESI

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“…Research papers confirm the existence of a digital divide and uneven development of digital competencies (van Dijk, 2009;Cruz-Jesus et al, 2012;Caradaica, 2020). The implementation of new information technologies in the public sector, mandatory digital service delivery strategies, where users are forced to access the service through a digital channel and insufficient digital skills of employees are actual research areas (Pedrosa et al, 2020;Gholami et al, 2021;Tangi et al, 2021).…”

Section: Research Background -Digital Performance With a Focus On Dig...mentioning

confidence: 99%

Impact of the Level of Digital Public Services on the Fulfillment of Tax Obligations

Ihnatišinová¹

2021

Balkans JETSS

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The purpose of the paper is to find out how digitalization makes it possible to simplify the fulfilment of tax obligations of taxable persons - entrepreneurs. Digital development of tax administration means the level of digital services to tax entities. Taxpayers are perceived by the tax administration as clients who need to be simplified as much as possible. Introducing or increasing the provision of online services, pre-filled forms or electronization of invoices are current trends that reduce the time devoted to taxes. By monitoring the relationship between the development of the level of digital public services and the evolution of the number of hours needed to meet the tax obligations of the entrepreneur, it was found that the gradual introduction of digital projects reduces the administrative burden on taxable persons.

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“…First, it is directly measured by the government's fiscal expenditure in a certain public service area. For example, per capita, fiscal expenditure on culture, education, science, and health is used to measure the quality of public services (Zulkofli et al 2018;Pedrosa et al 2020;Sun and Andrews 2020;Fan and Zhang 2013). This is the narrowest measurement method, which means a higher level of public services expenditure will inevitably lead to a higher quality of public services as so defined.…”

Section: Evaluation Index Systemmentioning

confidence: 99%

Fiscal Transparency and Public Service Quality Association: Evidence from 12 Coastal Provinces and Cities of China

Yang

2020

JRFM

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This paper presents an evaluation index system of public service quality, which contains 35 indexes from the dimensions of the output and effect. Based on data from 2010 to 2017 in 12 coastal provinces and cities of China, this paper assesses public service quality by using the methods of entropy weight order preference similarity to the ideal solution (TOPSIS) and analyzes the effect of fiscal transparency on public service quality. The results show that the public service quality in the 12 coastal provinces and cities of China studied is relatively high, and fiscal transparency has a positive effect on public service quality. This analysis showed that an increase of 1% in fiscal transparency would lead to an increase of 0.0323% in the quality of public services. Fiscal transparency contributes to the quality of public services by improving the scale of investment and the efficiency of public services expenditure; this is because fiscal transparency can increase the expenditure on public welfare services and curb official corruption. Furthermore, the proposed evaluation index can enable government administrators to take the necessary steps on the appropriate dimensions to improve public service quality. This study can provide some guidelines for other countries, especially to improve public service quality by increasing fiscal transparency.

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A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services

Cited by 15 publications

References 38 publications

Assessment of financial health of service sector companies in the Central European region

Assessment of financial health of service sector companies in the Central European region

Impact of the Level of Digital Public Services on the Fulfillment of Tax Obligations

Fiscal Transparency and Public Service Quality Association: Evidence from 12 Coastal Provinces and Cities of China

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