“…Therefore, it was felt imperative to study the impact of the emergence of PLBs on NBs in the unorganized grocery retail sector. Moreover, a reasonable number of studies using the empirical approach have been conducted for understanding PLBs in the context of consumer preference, consumer perception, shopping experience, purchase intentions and brand loyalty (Gangwani et al, 2020; Kelting et al, 2017; Nair, 2011; Rossi et al, 2015; Sardana et al, 2019; Sarkar et al, 2016), but very few have adopted a qualitative approach to study PLBs (Hoch & Banerji, 1993; Steiner, 2004; Zippel et al, 2013). This study will be the first of its kind to use a qualitative approach to analyse the impact of PLBs on NBs in the unorganized retail space from the channel members’ perspective.…”