Facilitating Return Rates of Mailed Program Evaluation Questionnaires

Amour, Judith L.; Bedell, Jeffrey R.

doi:10.1177/016327877800100206

Cited by 5 publications

(3 citation statements)

References 12 publications

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“…Amour and Bedell (1978) report that enclosing $.25 increases the response rate of patients and relatives from about 65% to 88%. House et al (1977) report a response rate increase of about 20% when certified mail was used.…”

Section: Discussionmentioning

confidence: 99%

Does Follow-Up Loss Reflect Poor Outcome?

Ellsworth

1979

Eval Health Prof

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Loss of follow-up information regarding the adjustment of people who have received mental health services has been a troublesome problem when comparing the effectiveness of different treatment programs. The primary concern has been that a low response rate may indicate that patients are adjusting poorly. If this were true, then the treatment effectiveness of programs having low follow-up response rates would be overestimated. The present study compares the follow-up adjustment of patients on whom information was obtained by mail with the adjustment of mail nonresponders who were later interviewed by phone. The findings indicate that the posthospital adjustment of patients was not a significant factor in determining whether or not mailed follow-up questionnaires were returned. Rather, low response rates were primarily a function of data collector style and motivation level of those receiving mailed questionnaires.

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Section: Discussionmentioning

confidence: 99%

Does Follow-Up Loss Reflect Poor Outcome?

Ellsworth

1979

Eval Health Prof

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“…The overall return rate was 35%, which was considered adequate (Amour & Bedell, 1978) for a single mailing without follow-up. The questionnaire was closely based on a prototype developed by the National Institute of Mental Health.…”

Section: Segmentmentioning

confidence: 93%

“…For this purpose, a questionnaire (returned anonymously) was addressed to 200 community residents and 100 students, a total sampling fraction of approximately 2.5% of each group. The overall return rate was 35%, which was considered adequate (Amour & Bedell, 1978) for a single mailing without follow-up. The questionnaire was closely based on a prototype developed by the National Institute of Mental Health.…”

Section: Segmentmentioning

confidence: 97%

Program evaluation as applied to the goals of a psychology department clinic.

Walsh¹,

Wollersheim²,

Bach³

et al. 1985

Professional Psychology: Research and Practice

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A comprehensive evaluation of a psychology department clinic in relation to its goals was planned and carried out. Because several overlapping administrative divisions of the university shared responsibility Jar the clinic and formulated its goals in different ways, an empirical strategy for goal definition based on observation of clinical faculty members and students was adopted-The observations demonstrated that overall, clinic goals were in fact determined by departmental priorities that put training first and research and service in a joint second position. An evaluation instrument composed of five segments was constructed to gauge goal attainment. The segments covered (a) graduate students' evaluation of the training they received through the clinic, (b) faculty members' views of the effects of the training program, (c) the adequacy of the training program as reflected in the postdoctoral accomplishments of former students, {d} community awareness of and attitude toward the clinic, and (e) clients' satisfaction with clinic services. Existing scales were used when available.Psychology department clinics have long been recognized as playing an important role in the development of clinical psychology (Brotemarkle, 1947;Seeman, 1968) and in the maintenance of a sound clinical program within a graduate department (American Psychological Association Education and Training Board, 1967). The effectiveness of clinic programs has seldom been formally evaluated (Harway & Serafica, 1977), however, and although ongoing informal evaluations of both process and outcome variables in the clinic may be a common state of affairs, few, if any, reports of clinic evaluations have been published. IssuesAn important exception is an essay by Harway and Serafica (1977) that articulated several important issues on the basis of the authors' experience in conducting a survey of American Psychological Association (APA)-approved graduate programs in clinical psychology and an evaluation of a psychology clinic. Their principal conclusions that (a) the organization's structure and functional characteristics set limits to the application of particular evaluation strategies, (b) goal-attainment, decision-theoretic, and systems approaches can profitably be combined for the purpose of understanding the departmental clinic, and (c) self-evaluation by the participants of the program rather than evaluation by an external, independent team may be the most productive approach, (p. 656) These conclusions were an important contribution to the planning of an evaluation of the psychology clinic at the University of Montana. The occasion for the evaluation was the appointment of a new director of clinical training for the program.

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Crossvalidation of some psychometric properties of the CSQ and its differential return rate as a function of token financial incentive

Weltzien

McIntyre

Ernst

et al. 1986

Community Ment Health J

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The Consumer Satisfaction Questionnaire (CSQ) was developed by Larsen, Atkisson, Hargreaves, and Nguyen (1979) and has been mentioned as a possible "standard scale" for the evaluation of consumer satisfaction with mental health treatment because of its unidimensionality, reliability, validity and ease of use. A mail survey of ex-clients who had terminated treatment during the preceding year from one of six offices of a regional mental health center in the Rocky Mountain area strongly cross-validated these characteristics as well as other results from the consumer satisfaction literature. In addition, based upon evidence from marketing research, a randomly selected half of the ex-clients surveyed was offered a token inducement of two cents for returning the questionnaire while the other half was not. A significantly greater proportion of ex-clients who received the token inducement returned their questionnaires than did those who had not. This approach appears to be promising and further research with it is indicated.

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Facilitating Return Rates of Mailed Program Evaluation Questionnaires

Cited by 5 publications

References 12 publications

Does Follow-Up Loss Reflect Poor Outcome?

Does Follow-Up Loss Reflect Poor Outcome?

Program evaluation as applied to the goals of a psychology department clinic.

Crossvalidation of some psychometric properties of the CSQ and its differential return rate as a function of token financial incentive

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