Extraction of CTQ for the Improvement of the Education Quality Using QFD in College

Abstract

This intensity is now on a global scale with countless universities across the globe competing for better services, programs and diplomas. For to counteract such a considerable change, in this paper CTQ(Critical to Quality) is extracted for the improvement of the education quality using QFD(Quality Function Development) in college. QFD is a structured approach to seek out voice of customers, understanding their needs, and ensure that their needs are met. First of all, the requirements of the customer are surveyed and analyzed, and then with these results the strategic alternatives are decided. In sequence, the importance and assessment ratings on the requirement of customers are surveyed. Finally, from the relation between the requirement of customers and the strategic alternatives the CTQ is extracted. The derived CTQ is reviewed and analyzed in detail. It'll have major positive effects on the competitiveness of college as well as the education quality of departments

Employing the quality function deployment (QFD) method to support knowledge management in innovation process planning

“…• strategy development in education (Lee, Lo, Leung, & Ko, 2000) • enhancing quality in education (Park, Kim, Kwak, & Lee, 2013) • strategy formulation in the banking industry • improving service quality in the hotel industry (Kuo, Chen, & Boger, 2015) • quick response to changing customer needs within the bank sector (Andronikidis, Georgiou Gotzamani, & Kamvysi, 2009) • quality evaluation of train's internal services (Khorshidi, Nikfalazar, & Gunawan, 2016) • improving the service quality of casual-dining restaurants (Cheng, Tsai, & Lin, 2015) • global facility location-allocation problem (Jamalnia, Mahdiraji, Sadeghi, Hajiagha, & Feili, 2014) • software development (Jayaswal, Patton, 2006) The original version of QFD is used for product development, enabling project teams to make detailed specifications of the needs and expectations of customers by referring them to the technical solutions and possibilities for their introduction. The essence of the QFD method is that the value of product technical parameters depends on customers' requirements described in their natural language.…”