Employing the quality function deployment (QFD) method to support knowledge management in innovation process planning

Abstract

This article proposes the use of Quality Function Deployment (QFD) matrix diagram to one of the stages of the innovation process planning. The purpose of this approach is to support knowledge management, specifically the codification of tacit knowledge. Innovation processes are usually carried out by multidisciplinary teams in which arrangements are often problematic due to communication problems. An example of the choice of an innovative solution in a manufacturing company shows the extent to which the use of the QFD method diagram helps to share knowledge in order to take decisions related to planning the goal of the innovation process. We proposed the modification of QFD matrix to include the scale of risk characterizing each of analyzed solutions.

An integrative approach for structuring and prioritising eco-innovation determinants with a survey in knowledge-based companies

“…Therefore, a reason for using QFD is that it models the interdependencies among eco-innovation determinants and sub-determinants. There is little evidence of the application of QFD in the subject area of innovation or EI (Shahin and Zeinali, 2010; Shahin and Bakhshi, 2013; Cubukcua and Gümüs, 2015; Cantamessa et al , 2016; Polak and Jurczyk-Bunkowska, 2017; Donnici et al , 2019).…”

An Integrated of AHP–QFD Methodology For Poduct Design: A Review

“…[21] Describe a structured method to bridge the gap between marketing, manufacturing, and strategy design.. [12] QFD provides insight into the entire design and manufacturing process and can improve efficiency as production issues are completed at the beginning of the design stage. [22] Enables the project team to give detailed specifications of customer specifications and expectations by referring them to technical solutions [23] Ensuring customer satisfaction, eliminating mistakes made during service provision and reducing service costs [24] Maintain the right focus of the specifications and minimizes misinterpretation of customer specifications, and the HoQ matrix enables organizations to prioritize customer specifications, identify their place in the market, and identify their place against other competitors (benchmarking). [25] The matrix series to make sure every customer needs is handled by at least one element in the design, and thus help designers understand the most important design elements.…”

“…Polak and Bunkowska [13] also argued that the starting point of QFD is the customer's wishes, although often referred to but measurable. These needs will then be changed to the technical specification.…”

Research trends of the knowledge-based economy: A bibliometric study

“…Evidently, KM is important for the consolidation of countries' economies in the global economic context and that of KBEs (Gharamah, Noordin, Ali & Brohi, 2018). Also, KM can serve as a basis for innovation processes and increasing work performance, especially if applied to tacit knowledge (Polak & Jurczyk-Bunkowska, 2017).…”