Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach

Au, Norman; Ngai, Eric W.T.; Cheng, T.C.E.

doi:10.2307/25148828

Cited by 247 publications

(155 citation statements)

References 79 publications

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“…WarpPLS 4.0 is based on the variance-based PLS-SEM statistical technique and it is best suited for complex causal model with numerous parameters and relationships (Pavlou & Fygenson, 2006;Ahuja et al, 2007;Au et al, 2008). Further, PLS can be more effective than other software in this field of study to analyze and study the moderating effects of moderator variables (Pavlou & El Sawy, 2006;Limayem et al, 2007), as similar to the current study.…”

Section: Discussionmentioning

confidence: 62%

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Faqih¹,

Jaradat²

2015

IBR

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This research was motivated by two considerations: (1) Mobile-based technologies have the potential to improve the delivery process of healthcare services, and (2) limited research has been implemented worldwide to focus on patients" perceptions towards the adoption of mobile healthcare, particularly in developing country environment. This research proposes an extended TAM model as a research framework to better understand the adoption process of mobile healthcare among patients. To serve the objectives of this study, a paper questionnaire was employed to collect data. Previously validated set of measurement items were used to develop the survey instrument. The proposed research model was validated using the PLS-SEM approach (WarpPLS 4.0) with a sample of 366 respondents. The results of the current study have provided adequate statistical support for the extended TAM model. With the exception of cost, all external variables incorporated in this model (including perceived ease of use, perceived usefulness, social influence, trust, and security/privacy) are found influential in shaping the patients" perceptions towards the adoption of mobile-healthcare technology. In addition, the current study demonstrates that demographic variables of age and gender have considerable moderating influence on the adoption of mobile technologies in healthcare systems in Jordan. The current research model can serve as a blueprint for future expansion of research in this vital field of study. Theoretical contributions, practical implications and future research directions of the study are also addressed.

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Section: Discussionmentioning

confidence: 62%

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Faqih¹,

Jaradat²

2015

IBR

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“…User satisfaction is one of the well-known concepts in organizational psychology, and researchers have defined this concept in various ways. Au et al [29] define user satisfaction as the sum of experiences that user acquires from his/her interaction with the technology over time, and represent users' cognitive evaluation of the entire IS user experience. In this study, the researcher considers users' satisfaction as the main outcome of a mandated e-Procurement system by government, and thus based on Venkatesh, Morris [30] work, investigate a set of antecedents to satisfaction, which indicates that there is a positive correlation between technology perception and user acceptance.…”

Section: A Theoretical Backgroundmentioning

confidence: 99%

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Sharabati¹

2015

IJCTE

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Abstract-End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user's performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to assessing the impact of three proposed antecedents of end-user satisfaction: processing, content and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors processing, content and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance.Index Terms-E-procurement, user satisfaction, individual performance. I. INTRODUCTIONMost organizations regardless whether they are private or public sector are now using information system (IS), particularly the Internet. As such both these sectors have become IT-enabled. One of the IT enabled system is the e-Procurement system. Many organizations are using e-Procurement. The same can be said for government e-Procurement. Goldfinch [1] points out that the chance to succeed in e-Government projects is only 30%. The same percentage is applicable to the government e-Procurement system as part of the integral component of e-Government project [2]. As such, Government needs to evaluate the success factors that can assist them to successfully perform government projects. Most of government projects are highly scaled and costly, thus successful implementation of the government e-procurement systems is essential.The IS literature considers a system to be effective or successful when it encompasses return on investment, elevates organizational productivity, improves outcome Manuscript received July 22, 2014; revised September 10, 2014. The authors are with the Department of Operations and Management Information System, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: manals@gmail.com, ainins@um.edu.my, akmasalleh@um.edu.my) quality, increases user satisfaction, and sustains use by organizational employees [3]. DeLone and McLean [4] propose an IS success model by distinguishing six dimensions of IS success, that include system quality, information quality, information use, user satisfaction, individual impact and organizational impact. For example, user satisfaction is found to be a crucial determinant of system success and effectiveness [4], [5].Therefore, success of a system is considered to be the extent to which a presented IS essentially makes a contribution to achieving business objectives [6]. Evaluating the ...

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“…23 considered this represented a good initial step towards the development of AIS satisfaction theory.…”

Section: End-user Computingmentioning

confidence: 99%

Accounting Information Systems End-User Satisfaction: Evidence of Hong Kong Housing Authority

Fong¹,

Ho²

2014

ITMR

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This research studies the level of satisfaction among end-users of estate management system in a Hong Kong public housing organization. It identifies the interactions of prior experience, perceived usefulness and confirmation for achieving user satisfaction and usage continuance intention. It illustrates the relationships among expectation, perceived usefulness, user satisfaction and usage continuance intention. Confirmation was found to be correlated to perceived usefulness and user satisfaction. User satisfaction in Accounting Information Systems (AIS) environment was affected by perceived performance. There are correlation between perceived usefulness and usage continuance intention, and a direct positive effect of use satisfaction on usage continuance intention. These empirical results support the expectation confirmation theory.

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Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach

Cited by 247 publications

References 79 publications

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Accounting Information Systems End-User Satisfaction: Evidence of Hong Kong Housing Authority

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