Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Faqih, Khaled M. S.; Jaradat, Mohammed-Issa Riad Mousa

doi:10.5539/ibr.v8n9p142

Cited by 26 publications

(21 citation statements)

References 168 publications

(244 reference statements)

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“…Technology adoption varies according to age groups whereby older consumers are more anxious (Lee et al, 2010). In the context of health-care systems, age significantly moderates mobile technology usage (Faqih and Jaradat, 2015). In China, age is indicated to significantly affect m-commerce adoption (Chong, 2013).…”

Section: Moderation By Gender Age and Experiencementioning

confidence: 99%

Intention to use mobile banking services: an Islamic banking customers’ perspective from Sri Lanka

Nawaz

Gunapalan

Mohamed

2020

JIMA

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Purpose This paper aims to identify the determinants of the intention to use mobile banking services among Islamic Banking customers in Sri Lanka. The study was carried out based on the Unified Theory of Acceptance and Use of Technology (UTAUT 2). The predictor variables of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation and habit were used to predict the variable of behavioural intention to use. The moderating variables entail age, gender and experience. Design/methodology/approach Quantitative method with questionnaire survey was used. Data collection relied on the questionnaire survey method of which items were derived and adapted from past literatures. The responses were captured using the seven-point Likert scale. The study population consisted of Islamic Banking customers in Sri Lanka. A total of 594 questionnaires were returned of which 582 were found usable for analysis. Data analysis was conducted using the partial least square structural equation modelling along with SmartPLS 3. Findings The analysis results demonstrated the significant effect of all the variables on the Islamic Banking customers’ intention to use m-banking services along with the significant effect of the moderating variables as initially hypothesized. Practical implications As the first study of its kind in the context of Islamic banking customers in Sri Lanka, this study offers decision makers valuable guidelines for when they intend to re-engineer their m-banking applications and promote them to the public. Originality/value Following a comprehensive literature review, this study is identified as the pioneering effort in the investigation of m-banking usage intention among Islamic Banking customers in Sri Lanka. Therefore, this study contributes new knowledge and insights to the existing body of literature by confirming the viability of the UTAUT2 model in driving m-banking usage adoption among Islamic Banking customers in Sri Lanka.

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Section: Moderation By Gender Age and Experiencementioning

confidence: 99%

Intention to use mobile banking services: an Islamic banking customers’ perspective from Sri Lanka

Nawaz

Gunapalan

Mohamed

2020

JIMA

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“…Age strengthens perceived usefulness, perceived cost and perceived system quality and in turn moderates attitude towards intention to adopt mobile banking (Riquelme & Rios, 2010). Faqih and Jaradat (2015) found that demographic variables of age and gender have considerable moderating influence on the adoption of mobile technologies in healthcare systems in Jordan.…”

Section: Review Of Literaturementioning

confidence: 99%

The Moderating Effect of Demographic Variables on Mobile Banking Adoption: An Empirical Investigation

Chawla

Joshi

2018

Global Business Review

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The objective of this article is to analyze if demographic characteristics influence user attitude towards mobile banking. The sample comprise of current users of online banking. Although earlier studies on technology adoption models have received considerable empirical validation, most of the studies did not consider moderating variables. Among those, which consider moderating variables, primarily explored are gender, age and income. By including other moderator variables in the model, we hope to lessen the inconsistencies found in past research studies. To test the moderating effect, two methods, viz. multiple linear regression and Fisher Z transformation are used. Results show that gender, age, qualification, experience, occupation, income and marital status were significant moderating variables. However, educational background did not show any moderating effect. Our results suggest that by extending the Technology Acceptance Model (TAM) and Diffusion of Innovations (DoI) theory, the research provide insights into the factors influencing consumers’ attitude to adopt mobile banking applications. Besides, the results of moderating effect improve our understanding of the demographic differences, which influence the degree of mobile banking adoption. This study will help researchers and practitioners to come up with improved mobile adoption frameworks and applications with greater understanding of the influence of demographic factors.

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“…It is evidenced by several previous research that stated that perceived ease of use (PEU) has a noteworthy impact on one's intention to take and use certain technologies. Research on the implementation of applications for health services in emerging countries has concluded that perceived ease to use has positively affected the acceptance and usage of technology by a person (Faqih & Jaradat, 2015). Chang, Pang, Tarn, Liu, and Yen (2015) have found the same thing in e-hospital acceptance research among people in Taiwan.…”

Section: Mediating Role Of Perceived Usefulness and Perceived Ease Of Usementioning

confidence: 88%

Fear of Covid-19 and Intentions towards Adopting E-Health Services: Exploring the Technology Acceptance Model in the Scenario of Pandemic

Elahi

Liang

Malik

et al. 2021

International Journal of Business, Economics and Management

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The aim of this paper was to investigate the link between fear of Covid-19 and individuals' behavioral intentions toward adopting e-health services by expanding the technology acceptance model (TAM) to incorporate fear of the Covid-19 factor. To empirically testing our proposed theoretical model, we conducted a research survey in Pakistan and collected data from 624 individuals utilizing a non-probability convenience sampling strategy. The outcomes of our study declare that fear of Covid-19 are positively associated with individuals' attitude and their subsequent behavioral intentions towards adopting e-health services. Perceived ease of use and perceived usefulness of e-health services mediated the relationship between fear of Covid-19 and individuals' attitude towards adopting e-health services. This research is highly significant in the current scenario of Covid-19. Our study offers a theoretical model to understand why and how fear of Covid-19 is related to an individual's intentions for adopting e-health services. Moreover, this study also extends the literature of the technology acceptance model TAM by pinpoint the impact of fear of Covid-19. Contribution/Originality:This study investigates the link between fear of Covid-19 and individuals' behavioral intentions toward adopting e-health services by expanding the technology acceptance model (TAM) to incorporate fear of the Covid-19 factor. INTRODUCTIONThe world is now battling the Covid-19 infectious disease that has been announced a global high-risk epidemic by the World Health Organization (aka. WHO) (Dalglish, 2020). A new kind of Corona virus initially called novel Corona virus pneumonia (NCP), and subsequently renamed the new Corona Virus in 2019 (2019-nCoV or Covid-19) has badly affected the world. It is the seventh corona virus known to be spread among humans . On December 31, 2019, clusters of cases of Corona virus were formally recorded from Wuhan, Hubei Province, China (Amir, 2020). Since its first outburst in Wuhan, a highly contagious disease, the Corona virus has spread to all parts of the world. To date, the Corona virus (Covid-19) has been confirmed in 198 countries (Iriani & Andjarwati, 2020). Due to the dramatic rise in the number of cases out of doors China, on March 11, 2020, the

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Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Cited by 26 publications

References 168 publications

Intention to use mobile banking services: an Islamic banking customers’ perspective from Sri Lanka

Intention to use mobile banking services: an Islamic banking customers’ perspective from Sri Lanka

The Moderating Effect of Demographic Variables on Mobile Banking Adoption: An Empirical Investigation

Fear of Covid-19 and Intentions towards Adopting E-Health Services: Exploring the Technology Acceptance Model in the Scenario of Pandemic

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