2022
DOI: 10.1007/s10055-022-00662-2
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Extended reality technologies in small and medium-sized European industrial companies: level of awareness, diffusion and enablers of adoption

Abstract: Augmented reality (AR) and virtual reality (VR), collectively referred to as “extended reality” (XR), have begun to diffuse in industry. However, the current levels of awareness, perceived limitations, and use of AR and VR, as well as the potential differences on these aspects between these technologies are still not well known. Moreover, it is unknown whether small and medium-sized enterprises (SMEs) differ from large companies on these issues. This research employed a mixed methods research design to address… Show more

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Cited by 15 publications
(25 citation statements)
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“…Early work was presented by Rapaccini et al ( 2014 ), who investigated organizational adoption challenges and user acceptance issues of an Italian printing equipment manufacturer’s field service unit. Jalo et al ( 2022 ) identified application opportunities and enablers of ARRM adoption based on interviews and focus groups with five Finnish companies. However, they investigated ARRM in terms of supporting facility management, which is a completely different business environment compared to industrial product–service systems.…”
Section: Theoretical Backgroundmentioning
confidence: 99%
See 4 more Smart Citations
“…Early work was presented by Rapaccini et al ( 2014 ), who investigated organizational adoption challenges and user acceptance issues of an Italian printing equipment manufacturer’s field service unit. Jalo et al ( 2022 ) identified application opportunities and enablers of ARRM adoption based on interviews and focus groups with five Finnish companies. However, they investigated ARRM in terms of supporting facility management, which is a completely different business environment compared to industrial product–service systems.…”
Section: Theoretical Backgroundmentioning
confidence: 99%
“…Other researchers have provided adoption studies on a wide range of industrial AR applications and use cases (Egger and Masood 2020 ; Jalo et al 2022 ; Masood and Egger 2019 ; Porter and Heppelmann 2017 ; Si2 Partners 2018 ), whereas we focus solely on AR in a remote collaborative and inter-organizational troubleshooting setting. Porter and Heppelmann ( 2017 ) presented a narrative work discussing the potential of industrial AR using illustrative adoption examples of US firms.…”
Section: Theoretical Backgroundmentioning
confidence: 99%
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