2023
DOI: 10.1007/s12063-023-00356-1
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Development of an augmented reality remote maintenance adoption model through qualitative analysis of success factors

Abstract: In recent decades, engineering manufacturers have increasingly adopted servitization strategies, making efficient maintenance service delivery a key corporate activity for revenue growth and profitability. Recently, augmented reality remote maintenance (ARRM) has become available and promises service delivery efficiency gains, which is why engineering manufacturers are starting to adopt it. Therefore, the purpose of this paper is to analyze the promoting and inhibiting factors of ARRM adoption in support of in… Show more

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References 79 publications
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