Exploring the Factors that affect E-government Implementation in Jordan over Time

Kanaan, Raed Kareem; Hussein, Alhareth Mohammed Abu; Abumatar, Ghassan

doi:10.25255/jbm.2019.7.3.252.263

Cited by 2 publications

(2 citation statements)

References 12 publications

(13 reference statements)

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“…G2C and G2E represent the interaction between government and individuals, whilst G2B and G2G represent the interaction between government and organizations. Kanaan, Hussein, & Abumatar (2019a) makes a similar conclusion in his research.…”

Section: Review Of Related Literaturesupporting

confidence: 73%

Factors affecting e‐government adoption in Liberia: A practitioner perspective

Mensah

Cater-Steel

Toleman

2020

E J Info Sys Dev Countries

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Globally, e‐government implementation is growing, including in sub‐Saharan Africa, evidenced by the frequently reported benefits of e‐government programs in developed countries. The government of Liberia is pursuing an e‐government agenda to improve governance through the effective and efficient use of technology in the public sector. Liberia, one of the most underdeveloped countries in the world is bedeviled by over 10 years of civil war and most recently an Ebola virus outbreak which created severe human capacity gaps. The government has realized that in order to accelerate development and enhance its peoples' livelihood, it must integrate technology into its public administration procedures. However, the implementation of e‐government in Liberia has had mixed success. The objective of this research is to identify critical factors affecting the implementation of e‐government in Liberia. To achieve this aim, a reflective practitioner approach is employed as a lens to collect and guide the analysis of qualitative data. The data are collected through focus group discussion with senior IT practitioners (CIOs) of Liberia who are leading the delivery of e‐initiatives in Liberia. The factors identified are intended to guide how e‐government initiatives are implemented in Liberia. This research contributes to raising awareness about Liberia's e‐government program.

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Section: Review Of Related Literaturesupporting

confidence: 73%

Factors affecting e‐government adoption in Liberia: A practitioner perspective

Mensah

Cater-Steel

Toleman

2020

E J Info Sys Dev Countries

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“…In a qualitative-based study, Alomari et al (2014) found wasta was one of the main social and cultural factors that would lead Jordanian people to question the use of e-government services. Kanaan et al (2019) conducted a qualitative-based study on the implementation of e-government which found wasta to be one of the main cultural factors that would affect the success of e-government implementation in Jordan.…”

Section: Review Of the Literaturementioning

confidence: 99%

M-government trust framework: deployment of an empirical study amongst Jordanian youth

Alomari

2021

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Purpose This paper aims to debate the main factors influencing trust in mobile government (m-government) in the developing country of Jordan. The transformation from government services offered through a government website to services offered via smartphone devices needs further investigation to better understand the factors that might influence citizens’ trust in m-government, in particular, young citizens. This paper presents the concept of m-government and reports on a study of the main predictors affecting citizens’ trust in it. The theoretical framework used is based on the unified theory of acceptance and use of technology (UTAUT). Design/methodology/approach A survey study of 510 Jordanian young citizens, who had access to the internet and were smartphone users, investigated the influence of the identified factors on their trust in m-government. The hypotheses testing used multiple regression analysis. Findings Contrary to previous claims reported in relation to facilitating conditions, the following predictors: trust in government, word of mouth (WOM), social influence and facilitating conditions were found to be significant factors in predicting Jordanian citizens’ trust in m-government services. Originality/value This is one of few studies to investigate what influences trust in m-government by citizens in Jordan. The current research significantly contributes to the literature by incorporating factors from the UTAUT model with personal perception factors to elucidate m-government adoption. The integration of UTAUT with factors such as “WOM”, is a direction that can be followed in research on the adoption of and trust in e-government and m-government by citizens in any social community. This study clearly identities the relationship between m-government trust and the WOM construct, which is rarely discussed in this type of research context. Although the facilitating conditions construct is claimed to be non-significant in the presence of performance expectancy and effort expectancy, the current research shows the importance of including the facilitating conditions construct when considering the topic of m-government trust in Jordan. Finally, this paper provides a foundation for future empirical studies on the adoption of m-government.

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Exploring the Factors that affect E-government Implementation in Jordan over Time

Cited by 2 publications

References 12 publications

Factors affecting e‐government adoption in Liberia: A practitioner perspective

Factors affecting e‐government adoption in Liberia: A practitioner perspective

M-government trust framework: deployment of an empirical study amongst Jordanian youth

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