Exploring the behavior of suburban train users in the event of disruptions

Network-based systems are at the core of our everyday life. Whether it is electronic networking, electricity grids or transportation, users expect the networks to function properly and provide a feeling of safety and security. However, there may be disturbances. In this paper, we consider disturbances in the context of public transportation. The focus in this respect is on public transport planning and operations. To classify and cope with disturbances, one can find many ideas, including robustness, resilience, vulnerability, disruption mitigation or delay management. We survey related streams of literature and put them into perspective. As a major insight we show that different strands of literature exist that may benefit from becoming better connected and intertwined. Together with recent advances in information technology and solution methods, more integrated problem settings incorporating robustness and disturbances can play a major role in future planning and operations.

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“…( 2019 ) and Adelé et al. ( 2019 ). Topics considered include value of time, value of punctuality, willingness to pay, etc.…”

Section: Classification: From Prevention To Reactionmentioning

confidence: 95%

Robustness and disturbances in public transport

Voß

Xie

2022

Public Transp

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“…Studies by Passenger Focus [47] or Bachok [48] suggest that the information currently provided by the transport operator is insufficient from the users' point of view and specify that users expect more from the operator. During a disruption and depending on its location, RTI can play a major role for travellers, since alternatives shrink as the journey progresses and therefore, receiving the information of a disruption as soon as possible allows the travellers to manage their trip better [49,50]. Kattan et al [51] tried to model drivers' response to RTI in the case of a long-term disruption.…”

Section: Where Do Travellers Acquire Information From During Disrupti...mentioning

confidence: 99%

How Does My Train Line Run? Elicitation of Six Information-Seeking Profiles of Regular Suburban Train Users

Adelé

Vallet

et al. 2022

Sustainability

Self Cite

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Information is at the heart of the smooth running of a public transport network and the satisfaction of its users, particularly in disrupted situations. Information is a central element for users to continue to use this mode contributing to sustainable mobility and even attracting new users. Therefore, it is essential to understand how travellers use passenger information to adjust the way it is disseminated to actual usage. This article aims to identify the sources of information used by travellers and at what moments they consult them in order to categorise passengers according to these activities. We conducted an online questionnaire on 258 regular suburban train users of a specific branch of one particular line (with the same information material in the stations). In addition to univariate descriptive analyses, the results were analysed using Multiple Correspondence Analysis and Ascending Hierarchical Clustering to construct six information-seeking profiles named: Improvisers, Monitors, Planners, Circumscribed, Ultra-connected and Routinized. Based on clustering, we were able to link sociodemographic or travel characteristics to information-seeking behaviour. Differences in information acquisition and use were identified. These results suggest great information-seeking behaviour disparities and can provide interesting information to passenger transport stakeholders. The results could be further integrated into a multi-agent simulation.

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“…The COVID-19 pandemic, on the other hand, is an unplanned disruptive event similar to natural disasters, extreme weather events, transit trade union strikes, and terrorist attacks. The effects of unplanned disruptive events on travel behavior have been described in several studies (e.g., [28][29][30]). One such example is a study by van Exel and Rietveld [31], who made a review of 13 strikes in the public transport sector.…”

Section: Adaptive Travel Behavior At Disruptive Eventsmentioning

confidence: 99%

Adaptive Travel Behaviors to Cope with COVID-19: A Swedish Qualitative Study Focusing on Everyday Leisure Trips

et al. 2021

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The COVID-19 pandemic has caused a rapid change in travel behavior for different types of trips, including everyday social and recreational leisure trips. People have used adaptive travel behaviors to cope with the new circumstances for activities and transport. Due to the Swedish strategy focusing on more voluntary restrictions, people have had reason to consider which trips and activities to skip and which to keep. The overall aim of the study is to explore and deepen the knowledge about adaptive behaviors used and seek to understand its possible implications for future travel behavior change towards sustainable mobility through the use of qualitative interviews focusing on everyday leisure trips. The results illustrate how people have used a range of adaptive behaviors to cope with the implications of the pandemic, with cancellation and change of transport mode being the ones most reflected upon by the interviewees. Further, the results reveal how the overall label “everyday leisure trips” in fact includes a variety of trip purposes that differ in terms of flexibility and importance and must thus be approached in different ways in transport policy measures.

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Exploring the behavior of suburban train users in the event of disruptions

Cited by 29 publications

References 43 publications

Robustness and disturbances in public transport

Robustness and disturbances in public transport

How Does My Train Line Run? Elicitation of Six Information-Seeking Profiles of Regular Suburban Train Users

Adaptive Travel Behaviors to Cope with COVID-19: A Swedish Qualitative Study Focusing on Everyday Leisure Trips

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