Exploring IT-Enabled Public Sector Innovation in U.S. States

Denford, James S.; Dawson, Gregory S.; Desouza, Kevin C.

doi:10.24251/hicss.2017.628

Cited by 5 publications

(3 citation statements)

References 30 publications

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“…Innovation can be defined as the generation and adoption of new ideas or behaviours that relate to a product, service or new technology (Denford et al, 2017). On a general level, innovation is often described as the creation and adoption of something new, including products, services or processes (Tidd & Bessant, 2013).…”

Section: It-enabled Public Sector Innovationmentioning

confidence: 99%

Exploring smartness in public sector innovation - creating smart public services with the Internet of Things

Velsberg

Westergren

Jonsson

2020

European Journal of Information Systems

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The use of the term "smartness" in the context of public service delivery indicates an ambition of the public sector to become more agile and resilient through the adoption of emerging technologies. The Internet of Things (IoT) is an emerging technology that will be key to the realisation of smart public services. The research presented in this paper explored the role of IoT in public sector innovation through a qualitative study of how IoT technology can be leveraged to create and deliver smart winter road maintenance services. We use an existing smartness frameworkbased on the dimensions of efficiency, effectiveness, transparency and collaborationto examine the consequences of introducing IoT-based innovation to road maintenance services. The findings suggest that IoT enables public sector innovation and that smartness is created through the combination of technology, people and organisations. The realisation of smartness in public sector innovation requires sufficient management capabilities and robust technology strategies, along with a willingness to explore and adopt new work practices rather than simply implement emerging technologies.

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Section: It-enabled Public Sector Innovationmentioning

confidence: 99%

Exploring smartness in public sector innovation - creating smart public services with the Internet of Things

Velsberg

Westergren

Jonsson

2020

European Journal of Information Systems

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“…Pandangan mengenai inovasi pada sektor yang berhasil merupakan hasil kreasi dan implementasi proses, produk layanan, dan metode baru dan juga hasil dari pengembangan nyata dari efisiensi, efektivitas, dan kualitas hasil (Muluk 2008). Inovasi menurut (Denford, Dawson, and Desouza 2017), mendefinisikan inovasi sebagai generasi dan pengadopsian ide atau perilaku baru yang berkaitan dengan layanan, produk ataupun teknologi baru. Adanya Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (Permenpan-RB Nomor 30 Tahun 2014 tentang Pedoman Inovasi Pelayanan Publik, tentu mempermudah penyelenggara pelayanan publik dalam mengupayakan terealisasinya inovasi pelayanan publik dalam upaya meningkatkan kualitas pelayanan publik.…”

Section: A Pendahuluanunclassified

Systematic Literature Review Inovasi Pelayanan Publik Berbasis Digital

Saputra,

Frinaldi

2023

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Berdasarkan penelitian yang telah dilakukan oleh peneliti sebelumnya menyatakan bahwa diperlukannya inovasi pelayanan publik berbasis digital. Penelitian literature review ini bertujuan untuk mengetahui inovasi apa saja yang telah berkembang dan faktor-faktor apa saja yang harus diperhatikan dari inovasi pelayanan berbasis online. Tulisan ini merupakan literature review dari artikel penelitian. Review ini menggunakan metode evaluasi yang diawali dengan pertanyaan penelitian “Inovasi Pelayanan Publik Berbasis Digital?”. Penelusuran artikel melalui Google Scholar dengan kata kunci yang digunakan Inovasi Pelayanan Publik Berbasis Digital. Kriteria artikel yang digunakan yaitu dipublikasikan 5 tahun terakhir yaitu dari 2018 sampai 2022, jurnal mempunyai judul dan isi yang sesuai dengan tujuan penelitian, full text, dan keterkaitan dengan inovasi pelayanan publik. Hasil rewiew didapatkan adanya inovasi pelayanan publik berbasis digital sangat membantu dalam mekanisme penyelenggaraaan pelayanan publik, juga menjadi salah satu bentuk terobosan baru dalam proses reformasi administrasi dan birokrasi. Berdasarkan hasil studi literature ini, ditemukan beberapa hal yang harus sangat di perhatikan dari inovasi pelayanan publik berbasis online yaitu : faktor pendukung inovasi, faktor pendukung implementasi, penilaian dalam kualitas pelayanan publik dan kekurangan dalam inovasi pelayanan publik berbasis online yang berlandaskan pada teori-teori ahli untuk penilaiannya. Kata Kunci : inovasi, pelayanan publik, digital

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“…Berbicara mengenai inovasi, dalam Denford et al, (2017) mendefinisikan Inovasi sebagai generasi dan adopsi ide atau perilaku baru yang berhubungan dengan produk, layanan, atau teknologi baru. Oleh karena itu, banyak aktor publik yang menerapkan ICT sebagai solusi dalam upaya untuk melakukan inovasi secara lebih efisien, yang merupakan strategi dalam pemerintahan cerdas (Velsberg et al, 2020).…”

Section: Hasil Dan Pembahasan Ict Dan Inovasi Pelayanan Publik Pada Aplikasi Among Wargaunclassified

Bagaimana Teknologi Informasi dan Komunikasi Bertransformasi Menjadi Inovasi Pelayanan Publik?

Aziz¹,

Mubin²,

Hidayat³

et al. 2021

j. gov. soc. politicol.

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This study aims to analyze how ICT can change the mechanism of public service innovation and see the success indicators, with an empirical study on the Among Warga application in Batu City. Basically, ICT is a technology that can help reduce government performance, thus making a demand for the dynamics of public service delivery at the regional level. The method used in this research is a qualitative paragraph with a descriptive model in which the researcher looks for key informants or data sources based on facts in the field, and is supported by literature studies.. Referring to the results of the data that have been processed, the researchers found research results that show that the Among Warga application is an online-based complaint service facility which is shown for the people of Batu City in submitting public complaints such as infrastructure damage, fallen trees and natural disasters. However, the Among Warga application's journey has stopped for only one year since it was created in 2017. Meanwhile, the Batu City government is not ready to take advantage of ICT, this is due to the absence of innovative organizational capacity and transformational leadership. Therefore, in this study the authors would like to provide advice to government organizations in building ICT-based innovation concepts, the government is not a single actor, but requires cooperation with the private sector and participation from the community as an indicator..

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Exploring IT-Enabled Public Sector Innovation in U.S. States

Abstract: Abstract

Cited by 5 publications

References 30 publications

Exploring smartness in public sector innovation - creating smart public services with the Internet of Things

Exploring smartness in public sector innovation - creating smart public services with the Internet of Things

Systematic Literature Review Inovasi Pelayanan Publik Berbasis Digital

Bagaimana Teknologi Informasi dan Komunikasi Bertransformasi Menjadi Inovasi Pelayanan Publik?

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