Bagaimana Teknologi Informasi dan Komunikasi Bertransformasi Menjadi Inovasi Pelayanan Publik?

Aziz, Fadian Nur; Mubin, Fathum; Hidayat, Rizky; Nurjaman, Asep; Romadhan, Achmad Apriyanto; Sulistyaningsih, Tri; Hijri, Yana Syafriyana

doi:10.31289/perspektif.v10i2.4905

Cited by 6 publications

(6 citation statements)

References 24 publications

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“…Pemerintah mampu memenuhi dua tuntutan masyarakat yang berkaitan erat yaitu masyarakat yang menuntut pelayanan publik yang memenuhi kepentingan masyarakat luas, dapat diandalkan dan terpercaya serta masyarakat yang menginginkan agar aspirasi mereka didengar. Kedua tuntutan itu sangat berkaitan dengan akses informasi (Aziz et al, 2021).…”

Section: Pendahuluanunclassified

E-Government Icore: Meningkatkan Pelayanan Publik Berbasis Aplikasi Di Kabupaten Pangkep

Malik

2024

JIAP

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The purpose of this study is to ascertain how the Department of Population and Civil Registration in the Pangkep district has improved public services through the use of e-government core. Qualitative research using a descriptive research design is the method employed. Techniques for gathering data include documentation, interviews, and observation. The study's findings include 1) Components of Support, Since the icore application's formal introduction, the government is stated to have offered excellent support for the development of e-government implementation, and this support has only increased. 2) Components of capability, The Pangkep Regency Population and Civil Registration Office's capacity to implement e-government core and improve public services has been deemed ideal in terms of financial, infrastructural, and human resources. This is derived from the APBD and has to do with the accessibility of financial or budgetary resources. 3) Valuable Components (advantages) Because of the many conveniences provided, the community has experienced the value or benefits of the icore application.

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Section: Pendahuluanunclassified

E-Government Icore: Meningkatkan Pelayanan Publik Berbasis Aplikasi Di Kabupaten Pangkep

Malik

2024

JIAP

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“…Pelayanan publik yang berkualitas disebut pelayanan terbaik yang memenuhi standar kualitas pelayanan. Standar pelayanan adalah jadi tolok ukur yang digunakan sebagai pedoman penyelenggaraan pelayanan jasa dan acuan penilaian kualitas pelayanan sebagai kewajiban dari penyelenggara kepada masyarakat dalam pelayanan yang berkualitas cepat, mudah, terjangkau dan terukur (Aziz et al, 2021).…”

Section: Pendahuluanunclassified

Analisis Kualitas Pelayanan Publik pada Dinas Perpustakaan dan Arsip Provinsi Sumatera Utara

Siahaan

Isnaini

Adam

2022

JEHSS

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This study aims to analyze the quality and factors that influence public services at the Library and Archives Service of North Sumatra Province. The services available at the North Sumatra Provincial Library and Archives Service are public services, children's services, deposit services, reference services, digital services and mobile library services. The research method used is descriptive research with a qualitative approach. Data collection techniques used observation, study documentation and interviews. Data analysis used descriptive analysis. The results of this study indicate that the quality of public services at the Library and Archives Service of North Sumatra Province refers to Zeithaml's theory, namely from the dimensions: 1) Reliability (reliability); 2) Responsiveness (responsiveness); 3) Assurance (guarantee); 4) Empathy (empathy); 5) Tangibles (physical evidence). Everything has been done well, but the Tangibles dimensions (physical evidence) have not been maximized in the form of the problematic INSLISLITE application, the room temperature is not cold enough, the room lacks lighting. Factors that affect Public Service Services at the Library and Archives Service of North Sumatra Province are: 1) Inadequate facilities; 2) Budget that has not been maximized.

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“…Public services serve as the most tangible measure of government performance (Dwiyanto, 2017;Saputro, 2015). The quality of public services directly reflects government performance, as it is of great interest to many and directly impacts individuals from all walks of life (Aziz et al, 2021). In this context, public service is also the most crucial duty of government officials as servants of the state and the people.…”

Section: Introductionmentioning

confidence: 99%

Bureaucratic Performance in the service of Public Complaints in the Social Service Office of Langkat Regency

Dedy Irawadi,

Budi Hartono,

Maksum Syahri Lubis

2024

JSIH

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Performance is the result achieved by an employee in carrying out their duties and functions as a bureaucratic official. Performance can be used as a measure of the success of an organization or agency in performing its tasks and functions. The current implementation of public complaint services demands prompt resolution from service providers, making it one of the indicators of bureaucratic performance in handling complaints. The aim of this study is to understand and analyze Bureaucratic Performance in public complaint services at the Langkat District Social Office. To achieve this objective, a qualitative method was employed in this research. This study is of a qualitative descriptive nature. Data collection was conducted through interviews, observations, and documentation. The data sources used were both primary and secondary data. The results show that Bureaucratic Performance in public complaint services at the Langkat District Social Office meets the standards of complaint services according to the Performance Theory by Pollit & Bouckaert used in this study. The conclusion drawn from this research is that the bureaucratic performance in public complaint services at the Langkat District Social Office can generally be considered satisfactory and is moving towards an even better level. However, infrastructure and facilities need to be further improved, and officials need to enhance their performance in public complaint services.

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Bagaimana Teknologi Informasi dan Komunikasi Bertransformasi Menjadi Inovasi Pelayanan Publik?

Cited by 6 publications

References 24 publications

E-Government Icore: Meningkatkan Pelayanan Publik Berbasis Aplikasi Di Kabupaten Pangkep

E-Government Icore: Meningkatkan Pelayanan Publik Berbasis Aplikasi Di Kabupaten Pangkep

Analisis Kualitas Pelayanan Publik pada Dinas Perpustakaan dan Arsip Provinsi Sumatera Utara

Bureaucratic Performance in the service of Public Complaints in the Social Service Office of Langkat Regency

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