Experiences in Patient Safety Education of Patient Safety Officer Using Focus Group Interview

Abstract

The purpose of this study is to provide basic data for the development of the most appropriate and effective educational materials for patients and their caregivers through the educational experiences of patient safety officer.Methods: This study is a qualitative analysis that involves using the focus group interview to understand the patient safety education experience of the patient safety officer. Results:The patient safety education experience of the patient safety officer is divided into four topics: (1) patient safety education content (2) patient safety education method (3) patient safety education status (4) activation and improvement of patient safety education. Additionally, the study incorporated twelve subtopics: (a) falls (b) speak up (c) patient safety campaign (d) patient safety rounding and a one on one training (e) education through medical staff (f) education using broadcast, video, post, among others (g) a lot of education in patient (h) patients not interested in patient safety education (i) patient safety education is less effective (j) human and medical expenses support (k) provision of standardized educational materials (l) patient safety culture for patient participation.Conclusions: This study indicate that education for patients and the caregivers should be inclusive and protective of stakeholders from the risks involved in patient safety events. The experience of patient safety officer is necessary for patient safety education for both patients and the caregivers since it is the source of basic data for the future development of patient safety education.

Development and Effectiveness of a Patient Safety Education Program for Inpatients

“…The total length of the video was about 7 min, as it included detailed information on patient safety. From the perspective of the information provider, the video material was sufficient for patient to easily utilize information; however, it may not be effective if the contents and length of the video made it difficult for the patients and caregivers to fully concentrate [ 41 , 42 ]. Therefore, it will be necessary to address such concerns in the future.…”

“…Some patients admitted to the surgical ward were not able to concentrate on the patient safety education program on the day of admission because they were preparing to undergo surgery and on the third day due to postoperative pain. In a previous study, it was reported that inpatients received too much patient safety education in the hospital and because they were not interested, they did not go through the educational materials despite the hospital having invested in them at a high cost [ 41 ]. In addition, the inpatients tended to focus only on the patient education that was essential to the purpose of their admission to the hospital [ 42 , 43 ].…”

“…Ever since the healthcare accreditation system was introduced in Korea, hospitals have been conducting various patient safety events. According to the results of related studies, patient safety education for patients and their caregivers had a short intervention effect, while education through new educational media and methods only showed a temporary effect [ 41 ]. It has been emphasized that active participation of patients and caregivers in patient safety activities is the best way to reduce medical accidents [ 8 , 45 ].…”

How to Improve Patient Safety Literacy?

“…In Korea, Patient Safety Offer conducted campaigns such as fall-prevention education and “Speak Up” for patient safety education. However, it has been reported that such patient safety education has limitations in preventing medical errors [ 14 ]. Therefore, it is necessary to develop standardized patient safety education materials that can help prevent medical errors in Korea.…”

“…In accordance with the Comprehensive Plans for Patient Safety [ 17 ], we developed educational materials that could help patients and their families engage in the prevention of medical errors. For the development of such materials, we conducted a web search (patient safety-related overseas institutions) [ 18 ], FGIs (focused group interviews) [ 14 ], hospitalization guidelines analysis, and took expert advice.…”