Examining Value Co-Creation in Healthcare Purchasing: a Supply Chain View

Chakraborty, Samyadip; Dobrzykowski, David D.

doi:10.3846/btp.2014.18

Cited by 14 publications

(19 citation statements)

References 133 publications

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“…), but also to be able to consider the relevant role of qualitative dimensions such as patients, satisfaction, equality in health service, accessibility of healthcare treatment, and the impact of health processes on patients' lives, among others. It is a challenging process, but as shown with reference to the HaH practices, it can be faced by adopting a holistic view to support the shift from a transactional to a collaborative and participative view of healthcare [119][120][121][122]. The conceptualized comparison between the dimensions of HaH and the triple bottom line model from the point of view of sustainability is aimed at giving a contribution to abstracting a sustainability-based healthcare management.…”

Section: Discussion Implications and Preliminary Conclusionmentioning

confidence: 99%

Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices

et al. 2018

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Sustainability seems to be a hot topic today upon which a paradigmatic transformation is going on; this affects many fields and sectors by revealing the significant implications for actors’ participation, such as in healthcare. Today, healthcare calls for renewing and increasing its own main processes of hospitalization, as inspired by the current new light of sustainability; hospitalization at home (HaH) practices allow for new forms of hospitalizations, which are much more adherent to the real needs of patients and caregivers. Studies in service dominant logic (S-D logic) on service ecosystems help us in understanding which are the dynamics that are shaping actual conditions in healthcare. With the aim of contributing to the challenging debate about the role of “sustainability for healthcare”, this manuscript proposes a conceptual framework for investigating healthcare domains through the interpretative lens provided by the service ecosystems view. Previous managerial contributions are analyzed in an attempt to emphasize the contact points between studies about service ecosystem and sustainability so as to outline the possible roadmaps for sustainability in the healthcare domain. The three dimensions of HaH—efficiency of healthcare service, effectiveness in resource usage, and patients’ satisfaction—have been identified as possible levers on which promoting healthcare processes inspired by sustainability principles and their relations with the three pillars of sustainability science—the economy, society, and environment—have been analyzed. The reflections herein are finally discussed for proposing possible future directions for research interested in promoting a sustainability-based healthcare management.

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Section: Discussion Implications and Preliminary Conclusionmentioning

confidence: 99%

Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices

et al. 2018

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“…Ramaswamy e Ozcan (2014) sustentam que para desenvolver um método de cocriação de valor é importante começar com "blocos" de interações que facilitam experiências de cocriação entre as empresas e os clientes. Prahalad A primeira dimensão do modelo representa ou diálogo, elemento como chave na realização de trocas e relacionamentos bem-sucedidos entre as partes interessadas (Raelin, 2013;Chakraborty, & Dobrzykowski, 2014). De acordo com Prahalad e diálogoé a interatividade, engajamento profundo e propensão a agir de ambos os lados.…”

Section: Modelo Dartunclassified

A Mensuração do Processo de Cocriação de Valor em Empresas do Setor Bancário Brasileiro

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Jhunior

Boaventura

2020

Rev. Adm., Soc. Inov.

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A realidade emergente pautada no maior acesso a informações, na convergência tecnológica, e na rápida evolução da internet como meio para comunicação e, também, realização de negócios, exige uma reavaliação do sistema tradicional de criação de valor centralizado na empresa. Este artigo se direciona para a ideia da cocriação de valor, na qual o valor não é mais definido dentro da empresa e apenas entregue ao consumidor, mas sim criado conjuntamente com stakeholders em um processo focado nos indivíduos e suas experiências. Dessa forma, o estudo busca ampliar conhecimento acerca da cocriação de valor em empresas brasileiras com base em informações empíricas, para tanto, o objetivo da pesquisa se traduz em mensurar a cocriação de valor em empresas do setor bancário brasileiro e fazer uma comparação do desempenho entre elas. Utiliza-se o modelo DART (diálogo, acesso, risco e transparência), proposto por Prahalad & Ramaswamy (2004), como base de análise dos dados obtidos no Índice de Sustentabilidade Empresarial BM&F-ISE referente a 2017. Nos resultados, percebe-se o destaque de um dos bancos analisados, bem como o fato de que as empresas analisadas ainda precisam de maior foco no desenvolvimento de fatores relacionados a dimensão “acesso” do modelo utilizado.

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“…3, pp. 207-227, março/abril, 2019 www.anpad.org.br/rac (Chakraborty & Dobrzykowski, 2014, McEvily et al, 2014, and to the quality management, through the culture of patient safety (Vincent, 2009), the following subsections will address these three concepts.…”

Section: Interpersonal Relationshipsmentioning

confidence: 99%

“…Integration has also been related to the importance of the teamwork for the improvement of quality management (Munechika, Sano, Jin, & Kajihara, 2014). The quality management prevents information asymmetry and lower results that are reflected in value loss for the patients (Chakraborty & Dobrzykowski, 2014). Regarded as a systematic process to identify and perform actions able to maintain and improve the quality of care, quality management seeks continuous improvement of the quality of goods and services through the participation of all levels and functions of an organization (Dubey & Gundsekaram, 2015).…”

Section: Introductionmentioning

confidence: 99%

Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships

et al. 2019

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Despite all quality management and integration literature prescriptions to implement strategies for a better organizational performance, healthcare organizations support a model that is inefficient, expensive, and unsustainable over time. This work aims to examine the interpersonal relationships in three large hospitals located in Southern Brazil and its relation with organizational efficiency. Through a qualitative and explanatory research, semi-structured interviews were applied to 32 professionals, in addition to a document analysis. The data analysis shows that integration occurs at the formal leadership level only in one of the organizations and does not involve the medical and operational professionals. Quality management seems not to be fully incorporated into care routines, and are related to efficiency losses. This scenario is probably related to the lack of integration among the professionals and the consolidation of trust, leadership, and communication.

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Examining Value Co-Creation in Healthcare Purchasing: a Supply Chain View

Cited by 14 publications

References 133 publications

Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices

Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices

A Mensuração do Processo de Cocriação de Valor em Empresas do Setor Bancário Brasileiro

Efficiency Losses in Healthcare Organizations Caused by Lack of Interpersonal Relationships

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