Examining the structural relationships of destination image and tourist satisfaction

Le, Hoang Ba Huyen; Le, Thi Binh; Le, Huy Chinh; LE, Quang Hieu; Ngo, Chi Thanh

doi:10.5267/j.msl.2020.2.013

Cited by 7 publications

(3 citation statements)

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“…Instrument. The first part is the level of satisfaction of tourists at the destinations was measured using the 5-point Likert Scale and 28 attributes and questionnaires by Le et al (2020); Nguyen Van, Do et al (2021);and Huete-Alcocer, Lopez-Ruiz, et al (2019a). The second part on perceived value and its literature were reviewed, with a 5-point Likert Scale with 12 attributes customized by Liu (2021), Del Rio, Hernandez-Rojas, et al (2020), and Prebensen et al (2012.…”

Section: Methodsmentioning

confidence: 99%

“…Furthermore, several studies have found that higher levels of satisfaction with a particular destination do not lead to an increase in the number of people returning because repeat visits cannot guarantee the destination's tourist demand (Zhu et al, 2017); and promote the destination as part of their historical experience (Hernandez-Rojas et al, 2021;Sato, et al, 2018). In this context, satisfied cultural heritage tourists are motivated to return to the destination (Nguyen, et al, 2021;Le, et Tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists al., 2020), and perceived value for tourist motivation, involvement, and purchase intention (Liu, 2021;Prebensen, et al, 2012), and the destination should be revisited for tourism development (Liu, 2021;Prebensen, Woo, et al, 2012;Teo, Khan, et al, 2014;Bandala, 2017). However, more tourists expressed satisfaction with the destination and a desire to return to the CHS (Loi et al, 2017;Zhang et al, 2018, Ranjbarian & Pool, 2015.…”

Section: Tourist Satisfaction Perceived Value and Behavioral Intentio...mentioning

confidence: 99%

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Tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists: Basis for development plan

Gayeta¹,

Ylagan²

2022

IJRSM

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Cultural heritage tourism is regarded as sustainable in the Philippines; it is especially promising in the CALABARZON Region, as UNESCO demonstrates that cultural heritage has been a part of the legacy of the past focusing on natural and cultural heritage tourism for future generations. This study aimed to propose a basis for a development plan for cultural heritage tourists in the CALABARZON Region. This study also determined to investigate tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists. A quantitative method and descriptive research design were used with adopted survey questionnaires in different high-impact studies distributed to 296 local and foreign tourists who visited 35 cultural heritage sites. Furthermore, the Statistical test used for the study was based on Shapiro Wilk Test, Kruskal Wallis Test, Mann Whitney U-Test to test the significant differences, while Spearman Rho for the test of a relationship. This study concluded that the majority of respondents are male, age bracket of 25 to 40 years old, single, well-educated domestic tourists, and a travel partner with family who used social media platforms for destination tourists. The findings show that cultural heritage tourists have an unsupported non-significant difference in perceived value in terms of attitudes, pro-tourism, and physical appearance in cultural heritage sites, whereas indicators of behavioral intention show a significant positive relationship. Despite the dissatisfaction, the results show that this study makes an important contribution by reviewing existing literature and examining overall satisfaction, perceived value, and behavioral intentions to revisit cultural heritage tourists. This study had a positive impact on the economy of regional tourist destinations and made more tourism development possible.

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Section: Methodsmentioning

confidence: 99%

Section: Tourist Satisfaction Perceived Value and Behavioral Intentio...mentioning

confidence: 99%

Tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists: Basis for development plan

Gayeta¹,

Ylagan²

2022

IJRSM

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“…Indikator yang memiliki nilai tertinggi adalah pemandangan alam dan Penelitian ini didukung oleh penelitian sebelumnya yang menyatakan bahwa terdapat pengaruh citra yang signifikan terhadap loyalitas wisatawan (Çoban, 2012;Loi et al, 2017;Lu et al, 2020;Le et al, 2020) Beratan. Penelitian ini didukung oleh penelitian sebelumnya yang menyatakan bahwa terdapat pengaruh kepuasan yang signifikan terhadap loyalitas wisatawan (Lamidi dan Rahadhini, 2013;Munhurrun et al, 2015;Loi et al, 2017;Lu et al, 2020;Susanthy, 2020).…”

Section: Hasil Analisis Model Struktural (Innerimodel)unclassified

Antesenden Kepuasan dan Konsekuensi Terhadap Loyalitas Wisatawan Nusantara ke Daya Tarik Wisata Ulun Danu Beratan Tabanan

Susila

Suardana

Sudiarta

2022

Jumpa

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Ulun Danu Beratan is one of the mascots of the global image of Bali tourism. This can be influenced by the quality of the attraction that makes tourists feel satisfied with their visit and want to visit again. The purpose of this study is to determine the relationship between quality and image on tourist satisfaction and loyalty to tourist attractions directly or indirectly. This study uses a quantitative approach by taking a sample of 100 domestic tourists with an accidental sampling technique. Then the data was analyzed using the SmartPLS version 3.0 software. The results of this study indicate that (1) quality does not affect the loyalty of Nusantara tourists while the image of attractiveness has a significant influence; (2) quality and image affect loyalty; (3) satisfaction affects loyalty; 4) satisfaction partially mediates quality and loyalty; (5) and satisfaction partially mediates image and loyalty of domestic tourists who visit the Ulun Danu Beratan Tourist Attraction. Keywords: Tourist attraction quality, image, satisfaction, loyalty, domestic tourists.

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Exploring the Relationship Between Tourist Safety and Tourist Experience: Theories from Accommodation Establishments and Attractions

Shale,

Nthebe,

Swart

2023

Springer Proceedings in Business and Economics

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Examining the structural relationships of destination image and tourist satisfaction

Cited by 7 publications

References 1 publication

Tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists: Basis for development plan

Tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists: Basis for development plan

Antesenden Kepuasan dan Konsekuensi Terhadap Loyalitas Wisatawan Nusantara ke Daya Tarik Wisata Ulun Danu Beratan Tabanan

Exploring the Relationship Between Tourist Safety and Tourist Experience: Theories from Accommodation Establishments and Attractions

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