“…All these models are based on the SERVQUAL model, despite the many criticisms (Theodorakis and Alexandris, 2008;Yildiz, 2009). When the studies in the field of sports services are analyzed, it is seen that a lot of work has been done in the context of private sports organizations (Açak and Karataş, 2016;Baş et al, 2017;Özkan, 2013;Öztürk, 2014;Yerlisu Lapa and Baştaç, 2012;Yıldız, Onağ and Onağ, 2013;Yıldız and Tüfekçi, 2010;Yıldız, 2008), and public sports organizations (Barsbuga, 2013;Ergin et al, 2011;Saraç, 2018;Yüzgenç and Özgül, 2014), and public and private service sports organizations (Afthinos et al, 2001;Akgül, Sarol, and Gürbüz, 2009;Buğdaycı, 2018;Memiş and Ekenci, 2007;Nuviala et al, 2012;Üzüm et al, 2016). When the literature is examined, it is seen that the studies on public sports services are limited.…”