Evaluation of the Impact and Adoption of E-government Services in the Balkans

Markaki, Ourania I.; Charilas, Dimitris E.; Askounis, Dimitris

doi:10.1007/978-1-4419-6536-3_5

Cited by 7 publications

(1 citation statement)

References 9 publications

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“…Governments across the world are grasping the digital transformation to broaden services for their citizens [18], [19]. Over the past decade, many governments throughout the world have built up their efforts to improve the efficiency of public services through ICT [15], and other egovernment programs to gain considerable returns and/or savings [20].…”

Section: Methodsmentioning

confidence: 99%

A Conceptual Study on Generic End Users Adoption of e-Government Services

Jacob

Fudzee

Salamat

2017

International Journal on Advanced Science, Engineering and Information Technology

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This study proposes a conceptual model for examining factors affecting e-government adoption in developing countries. It includes evaluating the existing adoption model studies of e-government adoption. Preexisting theoretical model and comprehensive analysis of the various resources was chosen to guide this work, and the result revealed that additional external factors were also important for explaining the e-government adoption in developing countries. Hence, external factors such as trust, national culture, knowledge of e-government services and DeLone and McLean information system (D&M IS) success model also considered relevant were integrated with the unified theory of acceptance and use of technology (UTAUT) constructs as examining factors affecting egovernment adoption. Finally, this study finds a formulation of the conceptual model and their relationship with all variables for explaining e-government adoption through a systematic justification of the proposed integrated model.

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