E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks

Weerakkody, Vishanth; Irani, Zahir; Lee, Habin; Osman, Ibrahim H.; Hindi, Nitham

doi:10.1007/s10796-013-9472-3

Cited by 82 publications

(46 citation statements)

References 124 publications

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“…The oft cited driver behind e-Government is the increasing expectations of citizens stemming from their e-commerce experiences (Edmiston, 2003) thus pushing the public sector to offer electronic services, enhance democratic processes and improve efficiency. The benefits expected from e-Government include innovations that can facilitate the efficient delivery of government services which creates public value (Karunasena, Deng, & Singh, 2011;Weerakkody, Irani, Lee, Osman, & Hindi, 2015). E-Government may empower public sector organisations to operate better and achieve desired goals.…”

Section: The Significance Of the Local Government Sector For E-governmentioning

confidence: 99%

“…Additionally citizen trust is cited (Alsaghier, Ford, Nguyen, & Hexel, 2011;Warkentin, Gefen, Pavlou, & Rose, 2002). Lastly, the resistance from public sector employees (Chou et al, 2008) and a lack of integrated project planning and effective management along with relevantly skilled IT staff and project managers are also cited (Reffat, 2003;Ebrahim & Irani, 2005;Thomas, 2009;Andrade & Joia, 2012;Y.-C. Chen & Gant, 2002;Cloete, 2012;Weerakkody et al, 2015).…”

Section: The Significance Of the Local Government Sector For E-governmentioning

confidence: 99%

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E-Government Implementation: A Reflection on South African Municipalities

Mawela

Ochara²,

Twinomurinzi³

2017

SACJ

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The objective of the paper was to understand the challenges towards e-Government implementation in South Africa. The paper contributes to the ongoing discussion regarding the challenges facing e-government implementations in developing nations. It presents the outcomes of several discussions conducted with representatives from the municipal sector. These included semi structured interviews and a workshop with 40 attendees resulting in qualitative primary data. Through the application of an inductive thematic data analysis, the paper reflects on the critical role that municipalities hold in pursuing e-Government. It further discusses the different stakeholders that may influence the manifestation of e-Government for municipalities. It also highlights the barriers identified by respondents that require consideration from local government. The barriers include governance related issues, access to resources, leadership, ICT skills and funding.

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Section: The Significance Of the Local Government Sector For E-governmentioning

confidence: 99%

Section: The Significance Of the Local Government Sector For E-governmentioning

confidence: 99%

E-Government Implementation: A Reflection on South African Municipalities

Mawela

Ochara²,

Twinomurinzi³

2017

SACJ

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“…Others such as decision making, service processing, and values are felt to be more relevant to this research. Improving citizen satisfaction and improving quality of life are a current focus [21].…”

Section: E-government Servicesmentioning

confidence: 99%

Co-design for Government Service Stakeholders

Bell

Nusir

2017

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…However, one down side to the Internet is that it can offer new mechanisms to carry out fraud . Despite widespread media attention, the relation between information technology and fraud is under researched in academic journals worldwide (see also Weerakkody et al 2015, for a similar conclusion reviewing related literature specific to government). The evolving structure of financial markets, in conjunction with the Internet, has recently given rise to an avalanche of new work on these topics.…”

Section: Editorialmentioning

confidence: 99%