Evaluating the ordering of the SPICE capability levels: an empirical study

Jung, Ho-Youl

doi:10.1016/j.infsof.2004.05.003

Cited by 5 publications

(2 citation statements)

References 25 publications

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“…Software quality management is also discussed in the context of ISO 9001 and ISO 9000-3 certification, and more recently, SPICE (Jenner, 1995;Kehoe & Jarvis, 1996;Jung, 2005;Yoo, Yoon, Lee, & Lee, 2006). By achieving ISO certification, an organization is able to conduct business with those (e.g., customers or vendors) who require that their partners adhere to accepted quality standards.…”

Section: Introductionmentioning

confidence: 99%

“…Notwithstanding their shortcomings, ISO 9000 and CMM have helped several organizations improve their ability to develop quality software (Harter et al, 2000). More recently, the emergence of the capability maturity model integration (CMMI) and ISO's SPICE typify the continued importance of the software process (Chrissis, Konrad, & Konrad, & Shrum, 2003;Jung, 2005;Niazi, Wilson, & , 2003;Jung, 2005;Niazi, Wilson, & Zowghi, 2005b;Yoo et al, 2006). Specifically, CMMI provide guidance for improving the organization's processes, and managing the development, acquisition, and maintenance of products and services.…”

Section: Introductionmentioning

confidence: 99%

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Measuring Critical Factors of Software Quality Management

Vitharana

Mone

2008

Information Resources Management Journal

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Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties because of its inherent complexity. This research synthesizes existing literature base in CMM, ISO 9000, TQM, among others, to identify six critical factors of software quality management (SQM) and then develops an instrument that can be used to measure critical factors of SQM. Validity and reliability are established by reviewing extant literature, testing a preliminary version of the instrument among a group of researchers and industry experts, and empirically testing a revised version of the instrument among a group of IS professionals. The instrument is relatively easy to implement and requires minimal resources. Implications for research and practice are discussed.

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Section: Introductionmentioning

confidence: 99%