Measuring Critical Factors of Software Quality Management

Abstract

Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties because of its inherent complexity. This research synthesizes existing literature base in CMM, ISO 9000, TQM, among others, to identify six critical factors of software quality management (SQM) and then develops an instrument that can be used to measure critical factors of SQM. Validity and reliability are established by reviewing extant literature, testing a preliminary version of the instrument among a group of researchers and industry experts, and empirically testing a revised version of the instrument among a group of IS professionals. The instrument is relatively easy to implement and requires minimal resources. Implications for research and practice are discussed.

The software development process methodology of resource-based access control

“…but now visual modeling technique includes the understanding of efficient communication and a large number of complex information of different stakeholders already exists, combined with support for the identification the demand included enhanced blueprint document template of visual target modeling, so that a detailed way to establish the relationship from software target to traceability between use cases come into being [12]. The collection of the software targets information, the conversion of the use cases, the establishment of traceability relationship, and the record of key element of software quality in the process [13], which can be realized in managing the abstract document as the core in the software process.…”

Impact of knowledge management on offshore software development: An exploratory study

“…In this context, it is also found necessary to consider the 'soft aspects' (human aspects) in addition to the technical aspects, while implementing the quality management programme in software development. Various approaches have been proposed to improve software quality [39] identified six critical factors of software quality management, viz., top IS management commitment, education and training, customer focus, process management, quality metrics, and employee responsibility and then developed an instrument that can be used to measure the levels of quality management practices across the firms.…”

Service capabilities within open innovation

“…Proposal of an approach consistent with CMMI for learner-centred assessments Capability Maturity Model Integration (CMMI) Scott (2007) Propositions for the IS organisation of the future, amongst others and the use of maturity models as a trend that requires new capabilities N/A Urwiler and Frolick (2008) Presentation of a hierarchy of progressing IT maturity Maslow's Hierarchy of Needs Vitharana and Mone (2008) Development and validation of an instrument to measure critical factors of software quality management longer a valid analytical lens to examine the business value of IT we expand our discussion in light of TCT (Robins, 1987). TCT tries to explain the existence of organisations and how they expand by outsourcing key business functions and the costs that are associated with sourcing and maintaining business relationships to deliver a service.…”