Evaluating the industrial ergonomics of service quality for online recruitment websites

Tong, Joanna P.C.; Duffy, Vincent G.; Cross, Ginger W.; Tsung, Fugee; Yen, Benjamin P.‐C.

doi:10.1016/j.ergon.2005.02.004

Cited by 19 publications

(11 citation statements)

References 17 publications

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“…In fact, prior recruitment research has paid a lot of attention to official company information sources whereas more independent sources of information have largely been ignored (Cable & Turban, 2001;Rynes & Cable, 2003;Saks, 2005;Taylor & Collins, 2000). Similarly, previous research on webbased recruitment has focused on investigating how the characteristics of official recruitment websites affect various reactions of potential applicants (Cober, Brown, Levy, Cober, & Keeping, 2003;Dineen, Ash, & Noe, 2002;Lievens & Harris, 2003;Tong, Duffy, Cross, Tsung, & Yen, 2005;Williamson, Lepak, & King, 2003). Along these lines, Cable and Turban (2001) suggested that: Any information source, ranging from company's brand advertisement to friends' word of mouth, has the potential to affect job seekers' employer knowledge (Cable, Aiman-Smith, Mulvey, & Edwards, 2000).…”

Section: Introductionmentioning

confidence: 99%

Investigating Web‐Based Recruitment Sources: Employee testimonials vs word‐of‐mouse

Hoye

Lievens

2007

Int J Selection Assessment

109

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Although the internet has dramatically changed recruitment practices, many web-based recruitment sources have not yet been investigated. The present study examines the effects of web-based employee testimonials and web-based word-of-mouth (i.e., 'word-ofmouse') on organizational attraction. The source credibility framework is used to compare these company-dependent and company-independent recruitment sources. In a sample of potential applicants for a head nurse position, word-of-mouse was associated with higher organizational attractiveness than web-based employee testimonials. However, potential applicants were more attracted when testimonials provided information about individual employees than about the organization. Conversely, word-of-mouse was associated with higher organizational attractiveness and more organizational pursuit behavior when it focused on the organization instead of on employees. Most of these effects were mediated by credibility perceptions.

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Section: Introductionmentioning

confidence: 99%

Investigating Web‐Based Recruitment Sources: Employee testimonials vs word‐of‐mouse

Hoye

Lievens

2007

Int J Selection Assessment

109

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“…E-buyers are fonder of higher class hotels and thus websites of branded hotel chains are more appealing to them (Law and Cheung, 2006). In addition, Internet users are now more demanding with higher expectations in terms of provided quality (Tong, Duffy, Cross, Tsung, & Yen, 2005). Consequently, hotel managers and marketers must evaluate such facilities in order to improve, change, or adapt them to visitors' needs.…”

Section: Introductionmentioning

confidence: 99%

A Comprehensive Evaluation Framework for Hotel Websites: The Case of Chain Hotel Websites Operating in Greece

Παναγόπουλος¹,

Kanellopoulos²,

Karachanidis³

et al. 2011

Journal of Hospitality Marketing & Management

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This article proposes a quantitative evaluation framework of all the dimensions provided by hotel websites. The proposed framework evaluates the richness of specific and comprehensive information. A proposed conceptual model that describes the hotel websites' features is used in order to summarize the data and consider how sound websites are in terms of technology and management. The model combines various dimensions (i.e., information attributes, website design attributes, reservation engine facilities, payment, provided services attributes, provided information attributes, quality of content, language support, website operating attributes, website structure, navigation, and search facilities). The proposed evaluation method is based on the websites evaluation by users/guests, hotel managers, and IT professionals, while it uses principal components analysis (PCA) to estimate the performance score from users/guests, hotel managers, and IT professionals as well the overall score of a website. Using this framework, we determine how each data dimension impacts on each performance indicator as well as on the overall performance. We applied our method and evaluated 30 chain hotel websites operating in Greece, and found interesting insights for the hotel chain industry in Greece.

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“…Some scholars have carried out relevant research on online recruitment, such as Tina Christensen [7] to compare the efficiency and cost of online and offline recruitment methods, Barry Smyth [8] and other research to provide users with personalized information Search to better improve online recruitment services, Joanna P.C.Tong [9] to assess the quality of online service recruitment website quality and service quality and psychological load and performance time, Taylor S Lane [10] found that a variety of online recruitment methods Purpose and Results, E Parry [11] uses a large scale vertical survey recruitment activity Investigate employer and corporate website usage and perceived success and gain insight into factors that may affect the success of these methods. Chen Haitao [12] and other empirical analysis of the online recruitment based on the social recruitment of users information sharing factors, Chen Ming tear [13] for the status quo and advantages of online recruitment corresponding strategies for improvement.…”

Section: A Related Research Reviewmentioning

confidence: 99%

Empirical Analysis on Influencing Factors of Online Job Seeking

Cao¹,

He²,

Ma³

2018

Proceedings of the 3rd International Conference on Contemporary Education, Social Sciences and Humanities (ICCESSH 2018)

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Evaluating the industrial ergonomics of service quality for online recruitment websites

Cited by 19 publications

References 17 publications

Investigating Web‐Based Recruitment Sources: Employee testimonials vs word‐of‐mouse

Investigating Web‐Based Recruitment Sources: Employee testimonials vs word‐of‐mouse

A Comprehensive Evaluation Framework for Hotel Websites: The Case of Chain Hotel Websites Operating in Greece

Empirical Analysis on Influencing Factors of Online Job Seeking

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