Evaluating fashion retailers' intellectual capital: key money as a part of customer capital

Fiano, Fabio; Mueller, Jens; Paoloni, Niccolò; Briamonte, Massimiliano Farina; Magni, Domitilla

doi:10.1108/jic-12-2019-0287

Cited by 13 publications

(29 citation statements)

References 82 publications

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“…Over the last years, the definition of intellectual capital and the related measurement parameters have been the subject of intensive research and of a number of academic and JIC 23,6 managerial debates (Fiano et al, 2020). Despite this, there remain a wide range of questions yet to be answered both theoretically and in practice.…”

Section: Theoretical Framework 21 Intellectual Capitalmentioning

confidence: 99%

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A new theoretical approach to intellectual capital: Meta-synthesis definitions of innovative literacy

Yüksel

Gök

Özer

et al. 2021

JIC

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PurposeThe importance of innovation has drastically increased across diverse academic and industrial fields. Innovation has been considered an outcome of intellectual capital management. The role of innovative literacy in intellectual capital management needs to be understood. Employees at all levels of the organisation carry out managerial and/or technical innovation activities by integrating their knowledge (with other members, including researchers and developers) and innovative attitude in line with the organisational goals. This study focuses on the methodological approaches to intellectual capital components at a conceptual level, based on the framework of innovative literacy, which is not prominent in the literature.Design/methodology/approachA meta-synthesis analysis was conducted, examining published articles from 1990 to 2016 based on selected keywords. The meta-synthesis analysis explored the concept of innovation literacy by revealing some of the relationships involved in intellectual capital performance.FindingsThe findings point to gaps and methodological weaknesses in innovative literacy research and provide insights for future research.Research limitations/implicationsWhile the findings of this study are useful, there are some limitations and recommendations for future research: One limitation of this study arises from the selection of the articles used in meta-synthesis analyses; these were published during the period 1990–2016. An expansion of the article selection to include articles published before 1990 can be useful to better understand the vision on innovation and intellectual capital. This research fills a conceptual gap in the literature. However, since this concept is evaluated using the human, customer and structural components of intellectual capital, researchers in the future can evaluate this concept with other components of intellectual capital. Finally, this research does not present a hypothesis on the relationship between innovative literacy and intellectual capital.Originality/valueThis study provides a novel conceptual view of integrating theories for ensuring sustainability of intellectual management and innovative literacy by synthesising findings from academic studies.

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Section: Theoretical Framework 21 Intellectual Capitalmentioning

confidence: 99%

“…Moreover, given the growing importance that intangible resources have come to assume in recent decades, many scholars have proposed different definitions and dimensions of intellectual capital (Fiano et al , 2020).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

A new theoretical approach to intellectual capital: Meta-synthesis definitions of innovative literacy

Yüksel

Gök

Özer

et al. 2021

JIC

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“…In addition, the voluntary disclosure of IC is known as an important enabler of the financial success of companies (Petty and Cuganesan, 2005). Fiano et al (2020) highlighted that IC is recognized by its external and internal values, in which relational capital is on the outside and human capital and structural capital are on the inside. Previous studies have explored IC in the form of human, structural, and relational capitals studies (Kim et al , 2012; Nourani et al , 2018a; Pulic, 2000; Sharabati et al , 2010; Sydler et al , 2014; Yang and Lin, 2009), which may not be explicitly visible in financial statements [2].…”

Section: Review Of Prior Studiesmentioning

confidence: 99%

Risk-adjusted banks' resource-utilization and investment efficiencies: does intellectual capital matter?

Kweh

Tone

et al. 2021

JIC

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PurposeThe purpose of this study is twofold. First, this research estimates banks' efficiencies from the perspectives of resource utilization and investment after incorporating risk measures as an exogenous input in the investment-efficiency stage. Second, the current study examines the relationship between intellectual capital (IC) and banks' efficiencies.Design/methodology/approachFirst, this study uses a dynamic network data envelopment analysis approach in investigating the efficiencies of 24 Taiwanese banks in 2007–2018 from two perspectives. Second, this research utilizes various regression techniques, namely, ordinary least squares (OLS), robust least squares and truncated regression, to gauge the impact of IC on banks' efficiencies. Typically, IC is determined based on a monetary value-based measure and value-added intellectual coefficient (VAICTM).FindingsResource-utilization (investment) efficiencies were observed as 0.941 (0.964), thereby contributing to the mean overall efficiency of the sample banks at 0.952. However, the related efficiency changes decline over the sample period, thereby suggesting that the average banks' efficiencies hardly increase. Regression analyses show a significantly positive relationship between IC and banks' overall resource-utilization and investment efficiencies.Research limitations/implicationsOverall, this study suggests that researchers should consider risks when estimating banks' efficiencies owing to their connection to banks' investment performance. From banks' dynamic two-stage efficiencies, this study demonstrated that investments in IC will bring improved future economic benefits.Originality/valueDifferent from prior studies, this study improves banks' efficiency evaluation models by incorporating risk measures and assuming weighted periods for the 2007–2008 global financial crisis. Moreover, the use of monetary value-based measure of IC provides consistent results as the commonly-used VAICTM does.

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“…Today, customer knowledge is recognized as the most important enhancer of a firm’s competitive performance and customers the most significant source of knowledge (Fiano et al , 2020; Taghizadeh et al , 2018). However, while most firms like to define themselves as customer-driven, the majority still struggles to effectively implement a customer focus (Zhang, 2011).…”

Section: Introductionmentioning

confidence: 99%

Defining customer experiential knowledge and its dimensions: a conceptualization starting from a netnographic study of specialty coffee blogs

Ietto

Pascucci

Gregori

2021

JKM

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Purpose This paper aims to develop a theoretical framework for the conceptualization of customer experiential knowledge (CEK) by logically combining its different dimensions into one coherent explanatory concept. Drawing on the integration of the literature on customer experience, customer knowledge management and customer insights acquisition, supported by adequate empirical evidence, the framework provides a systematic, comprehensive and accurate understanding of CEK which, could contribute to the identification of relevant customer experience insights useful for customer knowledge management. Design/methodology/approach The analysis follows an inductive/deductive interpretative approach and it is based on a netnography of specialty coffee bloggers’ narratives in relation to their sustainability practices. Findings The paper identifies the following six types of CEK: normative, subcultural, epicurean, transcendental, subcultural and symbolic. Accordingly, CEK is defined as the knowledge tacitly possessed by customers in relation to how they live their consumption experiences according to a body of heterogeneous socio-cultural contextual factors (ethos, norms and symbols) and subjective influences (emotions, ingenuity, instincts and senses) deeply embedded into the narrative of a consumption experience. Originality/value While CEK has been largely observed and acknowledged, it has not been yet adequately addressed by existing research. The provision of a conceptual definition of CEK which emphasizes its different dimensions will be of use to both academics and practitioners to better identify and categorize the different manifestations of CEK when undertaking empirical observations or managerial decisions.

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Evaluating fashion retailers' intellectual capital: key money as a part of customer capital

Cited by 13 publications

References 82 publications

A new theoretical approach to intellectual capital: Meta-synthesis definitions of innovative literacy

A new theoretical approach to intellectual capital: Meta-synthesis definitions of innovative literacy

Risk-adjusted banks' resource-utilization and investment efficiencies: does intellectual capital matter?

Defining customer experiential knowledge and its dimensions: a conceptualization starting from a netnographic study of specialty coffee blogs

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