Evaluating and designing Web site quality

Mich, Luisa; Franch, Mariangela; Gaio, Loris

doi:10.1109/mmul.2003.1167920

Cited by 129 publications

(77 citation statements)

References 3 publications

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“…By introducing this dimension, we believe that we are also considering the people involved in the development who have different skills and therefore different priorities and attitudes [32] are included. For example, the developer's interests are considered in the development process.…”

Section: Life Cycle Processes Dimensionmentioning

confidence: 99%

A Web Metrics Survey Using WQM

Calero

Ruiz

Piattini

2004

Lecture Notes in Computer Science

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Abstract. Quality is an essential characteristic for web success. Several authors have described different methodologies, guidelines, techniques and tools in order to assure the quality of web sites. Recently, a wide ranging set of metrics has been proposed for quantifying web quality attributes. However, there is little consensus among them. These metrics are sometimes not well defined, nor empirically or theoretically validated. Moreover, these metrics focus on different aspects of web sites or different quality characteristics, confusing, rather than helping, the practitioners interested in using them. With the aim of making their use easier, we have developed the WQM model (Web Quality Model), which distinguishes three dimensions related to web features, lifecycle processes and quality characteristics. In this paper we classify the most relevant web metrics using this framework. As a result of this classification we obtain that most of the metrics are classified into the "usability / exploitation / presentation" cell. Another conclusion obtained from our study is that, in general, metrics are automated but not validated formally nor empirically which is not a good way of doing things.

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Section: Life Cycle Processes Dimensionmentioning

confidence: 99%

A Web Metrics Survey Using WQM

Calero

Ruiz

Piattini

2004

Lecture Notes in Computer Science

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“…The quality of the relationship between the user and the corporate website depends on ergonomics, whose purpose is to create an interface that offers an adequate fruition of content [81,82].…”

Section: Introductionmentioning

confidence: 99%

Communicating Sustainability: An Operational Model for Evaluating Corporate Websites

et al. 2016

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Abstract:The interest in corporate sustainability has increased rapidly in recent years and has encouraged organizations to adopt appropriate digital communication strategies, in which the corporate website plays a key role. Despite this growing attention in both the academic and business communities, models for the analysis and evaluation of online sustainability communication have not been developed to date. This paper aims to develop an operational model to identify and assess the requirements of sustainability communication in corporate websites. It has been developed from a literature review on corporate sustainability and digital communication and the analysis of the websites of the organizations included in the "Global CSR RepTrak 2015" by the Reputation Institute. The model identifies the core dimensions of online sustainability communication (orientation, structure, ergonomics, content-OSEC), sub-dimensions, such as stakeholder engagement and governance tools, communication principles, and measurable items (e.g., presence of the materiality matrix, interactive graphs). A pilot study on the websites of the energy and utilities companies included in the Dow Jones Sustainability World Index 2015 confirms the applicability of the OSEC framework. Thus, the model can provide managers and digital communication consultants with an operational tool that is useful for developing an industry ranking and assessing the best practices. The model can also help practitioners to identify corrective actions in the critical areas of digital sustainability communication and avoid greenwashing.

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“…Both sides would be helpful to increase consumer confidence in the smartphone applications particularly in commercial applications (Barnes & Vidgen, 2002;Basu, 2003;Fitzpatrick, 2000;Mich, Franch, & Gaio, 2003). The Organisation indicators can be measured in the applications according to eight indicators which are as follows: easy to remember and meaningful application name (OR01), display of the logo of the company in the application (OR02), the map that might be helpful to navigate among the screens and services in the application (OR03), the explicitly presented screen title (OR04), appropriately organized planning and design stages (OR05), alert messages provided or sent to communicate with clients regularly (OR06), fixed buttons in the main application's basic screens (OR07), basic features in the basic application that can be reached from anywhere in the application (OR08).…”

Section: Organisation (Or)mentioning

confidence: 99%

Fundamental Requirements for Smartphone Commercial Applications Development for Arabic Societies: Evidence from Three Gulf Cooperation Council States

Bahaddad

2017

IJCSR

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Purpose -This study focuses on the requirements of commercial applications in the Arabic region, specifically in three Gulf Cooperation Council (GCC) states, which are Saudi Arabia (KSA), Qatar and the United Arab Emirates (UAE).Method -It used quantitative survey to collect the opinion of the target audience in KSA, Qatar, and UAE.Results -Identifying commercial application requirements in this study is necessary for two main reasons: first, current studies that present requirements are lacking; second, studies in this field vary from one region to another and from one community to another. Thus, identifying the requirements according to specific communities in this study will enable the broad use of the applications.Contributions -The results provide 20 fundamental functions that should be included in m-commerce applications to be acceptable in Arabic society, as they may contribute to developing the mechanism of creating and designing smartphone commercial applications in developing companies. These functions are divided into three main parts; namely, technical, organisational and social functions.Research Implications -These functions are influenced by various stakeholders such as consumers, sellers, and application designers. These three parties are the main decision makers about how to design the m-commerce application functions.

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Evaluating and designing Web site quality

Cited by 129 publications

References 3 publications

A Web Metrics Survey Using WQM

A Web Metrics Survey Using WQM

Communicating Sustainability: An Operational Model for Evaluating Corporate Websites

Fundamental Requirements for Smartphone Commercial Applications Development for Arabic Societies: Evidence from Three Gulf Cooperation Council States

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