Evaluating a museum as a tourist product using the servqual method

Nowacki, Marek

doi:10.1016/j.musmancur.2005.03.002

Cited by 22 publications

(21 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It should be underlined that to achieve the desired final results and effects and to avoid critics of the case study resultsthe authors tried to design the research work to be consistent with the recommendations of the renowned literature on scientific research concerning open air museums and rural tradition, cultural tourism (Cohen, 2007;Finn, 2000;King, 2009;Nowacki 2005Nowacki , 2009Nowacki , 2010Phillimore, 2009;Smith, 2006;Sigala 2006).…”

Section: Methodsmentioning

confidence: 99%

The Rural Open Air Museums: Visitors, Community and Place

Pawlikowska‐Piechotka

Łukasik

Ostrowska-Tryzno

et al. 2015

European Countryside

View full text Add to dashboard Cite

Contemporary rural museums perform not only the traditional tasks but are also the places where both the visitors and the local community members have chances for entertainment and attractive leisure time. Consequently one can find in museums numerous catering offers such as cafes, bistros, snack bars, restaurants, pubs and wine bars. The material presented is the result of theoretical and field studies carried out in the selected open air museums in Poland and focused on newly introduced commercial activities (as catering). Our research results show that the development of sustainable cultural tourism as a generator of income in the open air rural museums is important in the challenging economic time. Museums having catering services of different character could easier overcome financial struggle. Moreover there is no doubt that the introduction of an interesting and ambitious cuisine in the restaurants located in the rural open air museum is of great importance also in other terms: popularization of the food culture, rural tradition of region, healthy diet and lifestyle, chance to increase the museum attractiveness, important economic support to the museum and the local community and the improvement of living quality.

show abstract

Section: Methodsmentioning

confidence: 99%

The Rural Open Air Museums: Visitors, Community and Place

Pawlikowska‐Piechotka

Łukasik

Ostrowska-Tryzno

et al. 2015

European Countryside

View full text Add to dashboard Cite

show abstract

“…Many previous researchers have focused on evaluating museums from the visitor's side, in the tourism perspective (Beeho & Prentice, 1995;Jansen-Verbeke & Van Rekom, 1996;Mafuya & Haydam, 2005;Nowacki, 2005;Braun-La Tour, Hendler, & Hendler, 2006;Tufts & Milne, 1999). Few researchers have focused on the features of the museums, such as accessibility.…”

Section: Literature Reviewmentioning

confidence: 99%

Accessible Museums for Visually Impaired: A Case Study from Istanbul

Dinçer¹,

Özçİt²,

Çifçi³

et al. 2019

JoT

View full text Add to dashboard Cite

Freedom to travel is a fundamental human right. Thus, disabled people should be able to travel. Disabilities are divided into subcategories, whereby vision disability is one of them. In the context of museums, there are some implementations for visually disabled people. However, there is still limited empirical investigation on the expectations, satisfaction, and challenges of visually impaired travelers. Therefore, the purpose of this study is to determine the expectations, needs, and challenges of visually impaired people visiting museums. In this vein, the study draws on a qualitative research approach employing data from visually impaired individuals to understand those individuals' perceptions, needs, and challenges. The study offers several practical implications to help museum managers enhance the experience of visually impaired visitors.

show abstract

“…According to Sheng and Chen (2012), visitors who enjoyed museums usually expect luxurious and fun shows. In recent years, among the museum attraction elements, the external appearance of renovated buildings and exhibition aesthetics has become highly regarded by visitors (Nowacki, 2005).…”

Section: Studies On Museum Visitor Experiencesmentioning

confidence: 99%

Evaluating museum visitor experiences based on user-generated travel photos

Luo

et al. 2017

Journal of Travel & Tourism Marketing

View full text Add to dashboard Cite

This research introduces online travel photos published on social media platforms as a complementary data resource to examine the behavior and experience of museum visitors. The practical value of online travel photos is demonstrated through a case study of popular Hong Kong museums, particularly by using the photo content and metadata available from the Flickr platform. The proposed approach is a generic method for understanding museum visitor behavior and preferences, and supports museum practitioners in developing improved products for visitors. The case study findings are particularly beneficial for tourism managers, especially those in Hong Kong, in promoting and attracting tourists to visit local museums.

show abstract

Evaluating a museum as a tourist product using the servqual method

Cited by 22 publications

References 18 publications

The Rural Open Air Museums: Visitors, Community and Place

The Rural Open Air Museums: Visitors, Community and Place

Accessible Museums for Visually Impaired: A Case Study from Istanbul

Evaluating museum visitor experiences based on user-generated travel photos

Contact Info

Product

Resources

About