Evaluating a hotel GM's performance

Privatization, market competition, international attractiveness, management tenure and hotel performance: Evidence from Slovenia

“…The literature on the DEA method is significantly larger. Some leading studies include Bell and Morey (1995), Morey and Dittman (1995), Brown and Ragsdale (2002), Hwang and Chang (2003), Reynolds (2003), Barros and Alves (2004), Sigala et al (2004), Barros (2005), Chiang et al (2004), Barros and Mascarenhas (2005), Wang et al (2006a,b), Reynolds and Thomson (2007), Yu and Lee (2009), Barros and Dieke (2008) and Barros et al (2009). However, there are fewer papers in the existing body of literature that used the SF method.…”

Performance analysis of the Gulf hotel industry: A Malmquist index with bias correction

“…Capital is also another key input, and must be included in any efficiency studies, as it is nearly impossible to tranfer inputs to outputs without the use of capital. Finally, many authors recommended the use of more than one of these outputs in order to provide a better picture on the different operational aspects of a paritcular hotel (Morey and Dittman, 1995;Anderson et al, 1999a). Our selected outputs are the most common in related studies (Barros, 2005;Barros and Dieke, 2008;Assaf et al, 2010).…”

“…The literature on the DEA method is significantly larger. Some leading studies include Bell and Morey (1995), Morey and Dittman (1995), Hwang and Chang (2003), Reynolds (2003), Barros and Alves (2004), Sigala et al (2004), Barros (2005), Chiang et al (2004), Barros and Mascarenhas (2005), Wang et al (2006), Reynolds and Thompson (2007), Barros and Dieke (2008), Assaf et al (2010) and Assaf and Knežević (in press). There are fewer papers that used the SF method; some leading studies include Anderson et al (1999a,b), Barros (2006), and Chen (2007).…”

Validating a DEA-based menu analysis model using structural equation modeling

“…DEA, first developed in 1978 to evaluate governmental and non-profit operations' efficiency across units, has been applied in a variety of service-business sectors including hotels (Morey & Dittman, 1995), chain restaurants (Reynolds and Thomson, 2007), service productivity (Johnston & Jones, 2004), services marketing (Donthu, Hershberger, & Osmonbekok, 2005), and tourism (Wober & Fesenmaier, 2004). Operationally, DEA is a nonparametric statistical approach that considers the ratio of the weighted sum of outputs to the weighted sum of inputs, ultimately identifying the most efficient units within the given set and in consideration of the variables included in the analysis.…”