Performance analysis of the Gulf hotel industry: A Malmquist index with bias correction

Improving service management in budget hotels

“…Some studies focused on monetary outcomes and evaluated hotel performance using financial indicators such as revenues, ratios, stock performance, and accounting profitability (Chen, 2011;Lee et al, 2014b). Numerous other studies examined operational outcomes such as RevPAR, occupancy rate, average daily rate (ADR), guest numbers, and nights spent (Barros, 2005;Chen, 2009Chen, , 2010Assaf and Barros, 2011;O'Neill and Carlbäck, 2011;Zheng, 2014). Several studies used self-reported scales to collect managers' views on hotel performance (Wu and Lu, 2012;Wang, 2014).…”

Performance evaluation of the hotel industry in an emerging tourism destination: The case of Oman

“…With a sector expanding so rapidly, measures are being taken by the Omani government to boost tourism competitiveness, expand tourist base, facilitate travel activities, and endorse innovative initiatives (Assaf & Barros, 2011). As the largest and arguably the most important actors of tourism industry, hotels must compete globally to attract customers and achieve high profits (Tarim, Dener, & Tarim, 2000).…”

“…Viewed from this perspective, conducting a performance evaluation of the hotel industry is a necessary step to developing a meaningful set of benchmarks for best practices and successful hotel businesses (Min, Min, & Joo, 2009). Such a focused study can help stakeholders to determine current competitive positions of different hotels in the Omani market, in addition to supporting decisions pertaining to the improvement of operational performance, downscaling specific operations, or deferring scheduled expansions (Assaf & Barros, 2011). To the authors' best knowledge, apart from the work of Oukil and Al-Zaidi (2014), performance of the hotel industry has never been researched in Oman's context specifically.…”

Evaluating the Dimensions of Service Levels in Chain Hotels: From the Perspective of Top and Middle Managements (An Empirical Study in Jordan)

“…Numerous studies, including: Assaf et al (2011)Barros 2005, Han et al (2015, Li et al (2007) Nadiri and Hussain (2005) and Shaw et al (2011) have emphasized the importance and the inter-relationships between the levels and the characteristics of the product in the hospitality industry.…”